I have ordered items and had them engraved and have always been pleased with the customer service, the work, and speed with which they dealt with my order. Several items of personal jewelry have been repaired by them very satisfactorily. The clerks are knowledgeable and helpful, and the work is quick and well done. They phone as soon as the item is ready, or just to keep me informed.
The selection of jewelry for purchase seems good.
I came to this jeweler to replace batteries in 4 of my watches. They were able to replace batteries in 2 of my watches but the other 2 they were unable to due to the brand. Service was professional and I appreciated the follow-up when my watches were ready for pick-up.
I have had an expensive diamond ring designed and made at Cal's. My mother has bought many nice pieces of jewelry at the store. We have spent a lot of money in this store. Today, I ran in (in flip flops and warm ups) to have a battery put into my mother's watch. Never have I been treated so badly. BLATANTLY ignored by the sales' clerks. I obviously wasn't worth the service. I waited 10 minutes and after that, I went to the door and was buzzed out, without even a question about whether there was something they could have helped me with. Three 3 sales clerks and 1 customer, it was so obvious that I wasn't worth the time. I will never return to this store where we have spent lots of money. My sister and my mother will not return and you can be sure we will tell all our local friends about what type of clientele is
deemed appropriate for service. Shame on the two female sales clerk in that store. I doubt the jeweler knows how you treat his clientele out in the store.
I agree their selection is extensive and they offer jewelry repair. My parents and I have used Cal Jewelry for repairs and purchases. However, when I needed my ring sized (a 24k antique yellow gold and smokey topaz ring), and when the ring came back to me, the band had been thinned down so much. I found it crazy that I was being charged so much for them to take as much gold from my ring as they possibly could. It was a shameless act and I was very upset-due to how sentimental the ring was to me. It was disrespectful. And with the cost of gold these days, I might think twice before having my jewelry altered here...