Blue Cross & Blue Shield

★★☆☆☆
  • 21555 Oxnard St

    Woodland Hills, CA 91367

    Map & Directions
  • 818-703-2345

About Blue Cross & Blue Shield

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Insurance

Insurance
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2.0 3
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The worst runaround, not enough specialists. They nitpicked and rejected our few claims in five years. Had to fight constant denials and ridiculous reductions. We had to finally quit them because they didn't cover much of anything but the premiums were higher than paying out of pocket!!! Awful insurance.

1
★☆☆☆☆

The worst runaround, not enough specialists. They nitpicked and rejected our few claims in five years. Had to fight constant denials and ridiculous reductions. We had to finally quit them because they didn't cover much of anything but the premiums were higher than paying out of pocket!!! Awful insurance.

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I've had a terrible time with getting claims paid with this company. Bills from August and September are still outstanding in late November and we are getting collection notices from our pediatrician's office.

The customer service agent, that it took 20 minutes (!!) on hold to get to speak with was at first quite unfriendly and unsympathetic, telling me that the claims had just last week been submitted for payment. He eventually agreed to call the Dr.'s office to explain, but overall my experience with this company has been TERRIBLE.

1
★☆☆☆☆

I've had a terrible time with getting claims paid with this company. Bills from August and September are still outstanding in late November and we are getting collection notices from our pediatrician's office.

The customer service agent, that it took 20 minutes (!!) on hold to get to speak with was at first quite unfriendly and unsympathetic, telling me that the claims had just last week been submitted for payment. He eventually agreed to call the Dr.'s office to explain, but overall my experience with this company has been TERRIBLE.

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This insurance even offers state benefits for those on public assistance. The coverage is quite good, especially for employees. The downside is that those on the state program are denied mental health prescription coverage. So, if one suffers from depression or bipolarism, ADD ar any other mentally related illness, you might want to consider another plan if you are on regular medications for such conditions. The customer service department is good and they do assist members in a timely fashion. The formulary changes pretty frequently and sometimes those prior authorizations are a pain, but overall, it's main focus is sonsumer satisfaction.

4
★★★★☆

This insurance even offers state benefits for those on public assistance. The coverage is quite good, especially for employees. The downside is that those on the state program are denied mental health prescription coverage. So, if one suffers from depression or bipolarism, ADD ar any other mentally related illness, you might want to consider another plan if you are on regular medications for such conditions. The customer service department is good and they do assist members in a timely fashion. The formulary changes pretty frequently and sometimes those prior authorizations are a pain, but overall, it's main focus is sonsumer satisfaction.

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