Pizza Hut

★☆☆☆☆
  • 2337 N Chester

    Bakersfield, CA 93308

    Map & Directions
  • 661-393-4200

About Pizza Hut

Categories
  • Pizza Restaurants
  • Chicken Wings
  • Restaurants
  • Food Delivery
Details
  • $
  • Carry Out
  • Family-Friendly Dining
  • Food Delivery
Hours
M-Th 11am-11pm, F-Sa 11am-midnight, Su 11am-11pm

Food

Food
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1.0 3
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This location is horrible. Their phone lines were busy for over an hour and it took them almost 2 ours to deliver a pizza. It was freezing by the time it got to our house.

1
★☆☆☆☆

This location is horrible. Their phone lines were busy for over an hour and it took them almost 2 ours to deliver a pizza. It was freezing by the time it got to our house.

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The location I do have a problem with is Stockdale Hwy/California. I stopped ordering 2 years ago or so. About 1 order in 5 was delivered correctly. Staff was rude, one driver actually asked me to meet him at the street because he had other deliveries. The last straw (oh, do I miss Straw Hat...) was when I ordered, no one showed up and then was told the driver would be there shortly (this was about 45 min later. Another 30 min I called and again and was told the driver knocked on the door (no, no knock) then said he called (no, no call) and then they convienantly(sp?) upon my 3rd call had closed for the night and could not deliver the order I placed 2 hrs previously. I've called mgmt, and they don't care. I emailed their corporate office, mailed their division mgmt. And absolutely no response. Seems they'd rather keep their incompetent staff than their customers. I would hope it has changed by now, but I will never order from Pizza Hut again even how much I miss their thin crust pizza. I never had a problem with a Pizza Hut when I lived in LA and I ordered at least 2x a week. Just one location has made Pizza Hut a bad taste in my mouth. I hope that location has moved on with employees and their service, but the lack of support to a customer from their division and corporate management when I needed them most will make me continue to pass on my experience to anyone who wants to spend their hard earned $ on a company that doesn't care about it's customers.

1
★☆☆☆☆

The location I do have a problem with is Stockdale Hwy/California. I stopped ordering 2 years ago or so. About 1 order in 5 was delivered correctly. Staff was rude, one driver actually asked me to meet him at the street because he had other deliveries. The last straw (oh, do I miss Straw Hat...) was when I ordered, no one showed up and then was told the driver would be there shortly (this was about 45 min later. Another 30 min I called and again and was told the driver knocked on the door (no, no knock) then said he called (no, no call) and then they convienantly(sp?) upon my 3rd call had closed for the night and could not deliver the order I placed 2 hrs previously. I've called mgmt, and they don't care. I emailed their corporate office, mailed their division mgmt. And absolutely no response. Seems they'd rather keep their incompetent staff than their customers. I would hope it has changed by now, but I will never order from Pizza Hut again even how much I miss their thin crust pizza. I never had a problem with a Pizza Hut when I lived in LA and I ordered at least 2x a week. Just one location has made Pizza Hut a bad taste in my mouth. I hope that location has moved on with employees and their service, but the lack of support to a customer from their division and corporate management when I needed them most will make me continue to pass on my experience to anyone who wants to spend their hard earned $ on a company that doesn't care about it's customers.

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I don't know about the rest of the Pizza Hut's in Bakersfield, but this store is always out of items on the menu. I used to order from here often because I can order online. 90% of the time that I place an order, they call me and tell me that they are out of something I order. This is very annoying. The management really needs to learn how to order for the store.

1
★☆☆☆☆

I don't know about the rest of the Pizza Hut's in Bakersfield, but this store is always out of items on the menu. I used to order from here often because I can order online. 90% of the time that I place an order, they call me and tell me that they are out of something I order. This is very annoying. The management really needs to learn how to order for the store.

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