Crate and Barrel

★★★☆☆
Shop the Crate and Barrel Outlet in Carlsbad, CA, for exclusive home designs at an exceptional value, from quality furniture and rugs to entertaining dinnerware, drinkware and gift ideas. Visit Crate and Barrel Carlsbad or shop online at www.crateandbarrel.com.
  • 5600 Paseo Del Norte

    Carlsbad, CA 92008

    Map & Directions
  • 760-692-2100

Home & Garden

Home & Garden
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3.0 2
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I was happy to see a Crate and Barrel Outlet store in Woodbury Commons. They have so many things you can't find at the Crate and Barrel stores in the city.

I bought a Krups Steam Expresso Maker 311858 and was thrilled since waking up and running to Starbucks was getting a little old. But a few months later all the expresso maker would do is make steam. The expresso maker stopped working compleltely.

I packed it up and boarded a special commuter that leaves Manhattan every hour from Port Authority excited to see what laid in store for me at Crate and Barrel Outlet store since I had to take the espresso maker back to exchange it. It cost me $38.00 round trip to exchange a $50.00 expresso maker. But I stopped at the Neiman Marcus Last Call store which seemed to make it well worth the trip.. They were having a 30% off sale and I found a few pieces I had been searching for at regular price. But what happened next at Crate and Barrel was a nightmare.

I arrived at the store to exchange my expresso maker excited to see all thier new merchandise. They were out of the Krups Steam Expresso Maker. The only model they carried was $200 more then I originally spent. But the manager offered to locate another from another store for me and ship it to me. Instead my experience went down hill from there.

I didn't put the item on my credit card. Therefore, they were unable to locate my purchase. But instead of issuing me a store credit to ship it's replacement to me they decided to treat me like a criminal instead. After an hour of trying to contact customer service in Northbrook Illinois, who wasn't open on the weekend, I finally gave up because they simply refuse to exchange the broken expresso maker.

I left the expresso maker there with my shipping information and contacted their customer service Monday morning. Maybe it's just me and I expect too much but even the customer service were less then accomodating. The woman I spoke to was in the office of the new president. But she was no better then the girls in the store. They seem to think standing behind thier merchandise after 20 years of shopping at Crate and Barrel has somehow become arbitrary. This has never been my experience at a specialty retailor. But they have lost my business forever.

Let me just say for all of us ladies who have spent all this money at Crate and barrel all these years, along with our husbands, children and friends, many of us who furnished 5 bedroom homes at Crate and Barrel, what a sad day this is when our specialty retailers forgot who it was who helped them build this company from one store on Wells street in Chicago.

It's tragic what this new president has done to Crate and Barrel. When so many of us approaching 50 who have raised our kids and sent them off to university, who have little reason to buy a thing other then to amuse ourselves with nearly all of the discretionary income in this country, who helped build this company and supported them all of these years learned Crate and Barrel forget who they were.

It seems Crate and Barrel doesnt remember thier own customers anymore or even know who we are or what we purchased after all of these years of being a loyal customer. I for one will never step foot in their stores again and sincerely hope they miss all of my money.

2
★★☆☆☆

I was happy to see a Crate and Barrel Outlet store in Woodbury Commons. They have so many things you can't find at the Crate and Barrel stores in the city.

I bought a Krups Steam Expresso Maker 311858 and was thrilled since waking up and running to Starbucks was getting a little old. But a few months later all the expresso maker would do is make steam. The expresso maker stopped working compleltely.

I packed it up and boarded a special commuter that leaves Manhattan every hour from Port Authority excited to see what laid in store for me at Crate and Barrel Outlet store since I had to take the espresso maker back to exchange it. It cost me $38.00 round trip to exchange a $50.00 expresso maker. But I stopped at the Neiman Marcus Last Call store which seemed to make it well worth the trip.. They were having a 30% off sale and I found a few pieces I had been searching for at regular price. But what happened next at Crate and Barrel was a nightmare.

I arrived at the store to exchange my expresso maker excited to see all thier new merchandise. They were out of the Krups Steam Expresso Maker. The only model they carried was $200 more then I originally spent. But the manager offered to locate another from another store for me and ship it to me. Instead my experience went down hill from there.

I didn't put the item on my credit card. Therefore, they were unable to locate my purchase. But instead of issuing me a store credit to ship it's replacement to me they decided to treat me like a criminal instead. After an hour of trying to contact customer service in Northbrook Illinois, who wasn't open on the weekend, I finally gave up because they simply refuse to exchange the broken expresso maker.

I left the expresso maker there with my shipping information and contacted their customer service Monday morning. Maybe it's just me and I expect too much but even the customer service were less then accomodating. The woman I spoke to was in the office of the new president. But she was no better then the girls in the store. They seem to think standing behind thier merchandise after 20 years of shopping at Crate and Barrel has somehow become arbitrary. This has never been my experience at a specialty retailor. But they have lost my business forever.

Let me just say for all of us ladies who have spent all this money at Crate and barrel all these years, along with our husbands, children and friends, many of us who furnished 5 bedroom homes at Crate and Barrel, what a sad day this is when our specialty retailers forgot who it was who helped them build this company from one store on Wells street in Chicago.

It's tragic what this new president has done to Crate and Barrel. When so many of us approaching 50 who have raised our kids and sent them off to university, who have little reason to buy a thing other then to amuse ourselves with nearly all of the discretionary income in this country, who helped build this company and supported them all of these years learned Crate and Barrel forget who they were.

It seems Crate and Barrel doesnt remember thier own customers anymore or even know who we are or what we purchased after all of these years of being a loyal customer. I for one will never step foot in their stores again and sincerely hope they miss all of my money.

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For all you ladies who like shopping at C&B, stop by at their outlet if and when you're on your way to San Diego. This C&B outlet is located in the Carlsbad Premium Outlets off of the 5 freeway. They don't have a lot, but there are some good finds whenever I pop in (especially rugs, placemats, napkins). When they have one of their sale specials the prices are really low.

4
★★★★☆

For all you ladies who like shopping at C&B, stop by at their outlet if and when you're on your way to San Diego. This C&B outlet is located in the Carlsbad Premium Outlets off of the 5 freeway. They don't have a lot, but there are some good finds whenever I pop in (especially rugs, placemats, napkins). When they have one of their sale specials the prices are really low.

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