Cal Spas Inc

★★★☆☆
  • 1462 E 9th St

    Pomona, CA 91766

    Map & Directions
  • 909-623-2546

About Cal Spas Inc

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I have owned my current jacuzzi for about 7 years and with the exception of the ozone light burning out, I cant complain. The only issue I had was when I went to the store where I bought the spa, it had closed for remodeling. I spoke to the landlord and he told me that the store was indeed closed due to re-zoning and no more retail was allowed in that center. He also told me that I could call Cal Spas corporate and see if they have the part in stock. I called and sure enough, not only did they have the part, they sent a service guy out to my house to install the bulb and do a check up on my spa. That's customer service.

5
★★★★★

I have owned my current jacuzzi for about 7 years and with the exception of the ozone light burning out, I cant complain. The only issue I had was when I went to the store where I bought the spa, it had closed for remodeling. I spoke to the landlord and he told me that the store was indeed closed due to re-zoning and no more retail was allowed in that center. He also told me that I could call Cal Spas corporate and see if they have the part in stock. I called and sure enough, not only did they have the part, they sent a service guy out to my house to install the bulb and do a check up on my spa. That's customer service.

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Do NOT buy from this company. I purchased furniture from a "warehouse clearing sale." CalSpas ran my credit card immediately, which is the only aspect of this transaction that was immediate. After being on hold for 45 minutes to an hour each time I called over the next several days, I was told the furniture was ready for shipment. But it wasn't. Cal Spas employees said the delivery company hadn't picked up the merchandise, but would tomorrow...oh no tomorrow for sure, well maybe Monday. I finally called the delivery company; they had no paperwork on a delivery from CalSpas. It has now been nearly a month since purchase and I got my first call from CalSpas. They were notified that I had stopped payment on the credit card...the order is still not complete. Now the company wants to charge a cancellation fee.

Steer clear of CalSpas!

1
★☆☆☆☆

Do NOT buy from this company. I purchased furniture from a "warehouse clearing sale." CalSpas ran my credit card immediately, which is the only aspect of this transaction that was immediate. After being on hold for 45 minutes to an hour each time I called over the next several days, I was told the furniture was ready for shipment. But it wasn't. Cal Spas employees said the delivery company hadn't picked up the merchandise, but would tomorrow...oh no tomorrow for sure, well maybe Monday. I finally called the delivery company; they had no paperwork on a delivery from CalSpas. It has now been nearly a month since purchase and I got my first call from CalSpas. They were notified that I had stopped payment on the credit card...the order is still not complete. Now the company wants to charge a cancellation fee.

Steer clear of CalSpas!

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Business Response:

Susanne, We take customer service very seriously. I apologize if you have not recieved the customer service that you deserve. Did you purchase this from a dealer? We do not sell direct to our customers and this may be a miscommunication between Cal Spas and one of our dealers. Either way, I would like the opportunity to rectify the sitation. Please give me some more details about the transaction. You can contact me directly at bdillard@calspas.com.

Message from Cal Spas Inc

The Cal Spas story begins thirty years ago at a crowded county fair. The year was 1978 and California Acrylic Industries was a Pomona, California based pool builder in need of a way to exhibit a large variety of pool designs in a small space. To solve this dilemma, the company created small scale versions of its formed acrylic pools and put them on display for customers. The miniature pools sparked interest and the company began to receive special requests for acrylic hot tubs. A year later, with the company's hot tub business growing, California Acrylic Industries took a leap of faith. The company stopped building pools and focused full-time on the hot tub business-and Cal Spas was born.



Cal Spas began with a small selection of hot tubs in a choice of only a few colors and styles. Gradually, the brand grew in popularity and within a few short years, Cal Spas began nationwide distribution. The company outgrew its 10,000 square foot manufacturing facility and moved company headquarters to its current 40,000-acre location in Pomona, California.



In 1995, after 16 years in the spa business, the company embraced a new direction and established its mission to grow Cal Spas into a global leader in luxurious outdoor living products. In 1997, the company launched the tagline "Changing The Way You Feel" to reflect its mission to serve dealers and customers with a full collection of Home Resort products. Shortly thereafter, Cal Spas began a gradual rollout of gazebos, barbecue islands, fireplaces, firepits and saunas.



Today, the celebrated hot tub maker is world renowned as the #1 Global Manufacturer of Home Resort Products. Cal Spas produces premium collections of lifestyle products from its headquarters in Pomona, California and distributes worldwide through a network of specialty dealers.



The Cal Spas brand family of products includes Cal Spas hot tubs and swim spas, Cal Designs gazebos, Cal Heat indoor and outdoor saunas, and Cal Flame high-end outdoor grills and hardware, barbecue islands, outdoor fireplaces and firepits.



From our humble beginnings selling swimming pools to our future in the homes of families around the world, Cal Spas remains committed to giving you new ways to enjoy the outdoors at an unbeatable value for any budget. Let the Cal Spas story continue with you.



From our family to yours, bring home the integrity, craftsmanship and fun of Cal Spas today!

More about Cal Spas Inc

Cal Spas distinguishes itself from other hot tub manufacturers by offering the best spa and hot tub features in the Home Resort industry. Discover how a Cal Spas hot tub in your home can benefit you mentally and physically. Enjoy crystal clear hot tub water with unmatched water clarity solutions, like Bio-Clean filters, Ozonators and Bromine generators. Best of all, the unique construction process of every Cal Spas hot tub ensures lasting enjoyment for years to come.

 

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