Gem Plumbing Inc

★★★☆☆
  • 140 E Montecito Ave

    Sierra Madre, CA 91024

    Map & Directions
  • 626-355-3496

About Gem Plumbing Inc

Categories
  • Heating & Air Conditioning
  • Sewer Main Clearing
  • Plumbers
Details
  • Furnace Repair
  • Boiler Repair
  • Carrier
  • Rheem-Ruud
  • Sewer Main Repair
  • Septic Tank Cleaning
  • Drain Cleaning
  • Water Heaters
Hours
M-F 7am-4:30pm, Sa-Su Closed
Special Offer
$25 Off Service Call (First Time Customer Only)
Emails
  • gemplumbing@verizon.net
Phones
  • Fax (626-355-4726)
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • Visa

Home Construction & Remodeling

Home Construction & Remodeling
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When we had tub trouble with our out-of-area rental property, Gem Plumbing was our first call.

The home was recently re-built and effectively a brand new build. The trouble report came in that after a bath, water was leaking from under the tub and flooding the bath/bedroom. Gem Plumbing came out to address the problem and couldn't identify it. Ultimately stating that they'd return with a camera to see what the problem was.

They returned as promised with a camera that was too large. Funny can't you buy those for $25 now? Anyways, their professional recommendation was to jack-hammer the entire bathroom floor and pull out the tub/shower. This would require the coordination of several trades outside of Gem for tile work, etc.

Needless to say, this was worth a trip for us to see for ourselves. My husband arrived and............

1) pulled the drain plug of the tub and discovered there was no piping attached.
2) created an access panel behind the tub and saw that the plumbing from the tub had never been fully connected (actually no plumbing at all between tub drain pipe and street piping).
3) purchased necessary parts to connect drain pipe to street pipe (which was capped)
4) closed access panel

It's amazing to us that Gem didn't pull the drain plug which would have easily identified the problem. The entire episode took my husband longer to drive to the rental than actually diagnose and fix the problem.

Gem Plumbing neglected to do what could only be consider common sense diagnosis which would have cost our family THOUSANDS of unnecessary dollars. Thankfully my husband is a zillion time smarter than Gem and was able to diagnose and fix the problem within a few hours time (included running for parts) and a few dollars.

If your wondering why the builder, ourselves and tenants didn't notice this problem right away. When used as a shower or during testing the drainage worked fine as the water would run into the cavity below the tub and seep away. Whereas when draining an entire tub full of water flooded the cavity and caused the overflow under the tub and across the floor.

This is strictly a review and choose your own vendor at your own risk but for me, any plumbing company that couldn't pull the drain plug and see that there was no pipes attached should get a second look.

Shame on you Gem Plumbing for your poor diagnosis and ill-regard for the costs of the consumer. Jack-hammering the entire bathroom???? Shhhhhhsh

1
★☆☆☆☆

When we had tub trouble with our out-of-area rental property, Gem Plumbing was our first call.

The home was recently re-built and effectively a brand new build. The trouble report came in that after a bath, water was leaking from under the tub and flooding the bath/bedroom. Gem Plumbing came out to address the problem and couldn't identify it. Ultimately stating that they'd return with a camera to see what the problem was.

They returned as promised with a camera that was too large. Funny can't you buy those for $25 now? Anyways, their professional recommendation was to jack-hammer the entire bathroom floor and pull out the tub/shower. This would require the coordination of several trades outside of Gem for tile work, etc.

Needless to say, this was worth a trip for us to see for ourselves. My husband arrived and............

1) pulled the drain plug of the tub and discovered there was no piping attached.
2) created an access panel behind the tub and saw that the plumbing from the tub had never been fully connected (actually no plumbing at all between tub drain pipe and street piping).
3) purchased necessary parts to connect drain pipe to street pipe (which was capped)
4) closed access panel

It's amazing to us that Gem didn't pull the drain plug which would have easily identified the problem. The entire episode took my husband longer to drive to the rental than actually diagnose and fix the problem.

Gem Plumbing neglected to do what could only be consider common sense diagnosis which would have cost our family THOUSANDS of unnecessary dollars. Thankfully my husband is a zillion time smarter than Gem and was able to diagnose and fix the problem within a few hours time (included running for parts) and a few dollars.

If your wondering why the builder, ourselves and tenants didn't notice this problem right away. When used as a shower or during testing the drainage worked fine as the water would run into the cavity below the tub and seep away. Whereas when draining an entire tub full of water flooded the cavity and caused the overflow under the tub and across the floor.

This is strictly a review and choose your own vendor at your own risk but for me, any plumbing company that couldn't pull the drain plug and see that there was no pipes attached should get a second look.

Shame on you Gem Plumbing for your poor diagnosis and ill-regard for the costs of the consumer. Jack-hammering the entire bathroom???? Shhhhhhsh

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In response to Chorizo V's above post. Why would anyone be so shocked that a plumber could charge $283 or more per hour? They have to pay for very expensive overhead and are providing a very important service that society can not live without. Push plumbers wages down and you can't attract future generations to do this all too important but very health hazard job. Don't they deserve to make a living and a profit too? You will get what you pay for when you hire a cheap plumber.

5
★★★★★

In response to Chorizo V's above post. Why would anyone be so shocked that a plumber could charge $283 or more per hour? They have to pay for very expensive overhead and are providing a very important service that society can not live without. Push plumbers wages down and you can't attract future generations to do this all too important but very health hazard job. Don't they deserve to make a living and a profit too? You will get what you pay for when you hire a cheap plumber.

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gem plumbing came to fix my furnace two times.frist time they said it was the gas valve that would be 752 dollars part was under warranty part cost 52 dollars. furance ran few hrs. stoped again same thing happened .gem came this time ccircuit board 552 dollars cost 57 dollars still under warranty. next day same thing called another plumber and he said it was the glow plug was going changed it furance still running.if furnace was`nt under warranty it would cost over 1300.00 dollars and still needto be fixed

1
★☆☆☆☆

gem plumbing came to fix my furnace two times.frist time they said it was the gas valve that would be 752 dollars part was under warranty part cost 52 dollars. furance ran few hrs. stoped again same thing happened .gem came this time ccircuit board 552 dollars cost 57 dollars still under warranty. next day same thing called another plumber and he said it was the glow plug was going changed it furance still running.if furnace was`nt under warranty it would cost over 1300.00 dollars and still needto be fixed

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Huge ripoff. They charged $59 to come out and tell me replacing the toilet handle (rest of mechanism was fine) would cost me a total of $216. The part is about $10-$15. Sent two plumbers to change a handle. I paid the the $59 and told them to leave.

1
★☆☆☆☆

Huge ripoff. They charged $59 to come out and tell me replacing the toilet handle (rest of mechanism was fine) would cost me a total of $216. The part is about $10-$15. Sent two plumbers to change a handle. I paid the the $59 and told them to leave.

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I had to replace a 100 amp breaker because we did not had power after the grid was dead and came back on. Called several people and GEM was the cheapest service charge ($59.00) and they could come within an hour. The breaker, by the way, can be bought at Lowes for about $33. I was charged $496.00 for 45 minutes of work and breaker replacement. Add 1 hour travel time and it comes to $283 an hour!!! I feel that I was ripped off and taken advantage of because I was in an emergency situation.

1
★☆☆☆☆

I had to replace a 100 amp breaker because we did not had power after the grid was dead and came back on. Called several people and GEM was the cheapest service charge ($59.00) and they could come within an hour. The breaker, by the way, can be bought at Lowes for about $33. I was charged $496.00 for 45 minutes of work and breaker replacement. Add 1 hour travel time and it comes to $283 an hour!!! I feel that I was ripped off and taken advantage of because I was in an emergency situation.

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VERY UNHAPPY CUSTOMER AFTER 40 YEARS!!!!!!!
They quoted the job for one price & when we got the bill it was outrageous. They way overcharged on the parts, had another guy show up adding $60 per hour to the already $98 per hour we were quoted. They charged for work they didn't do. When we called to complain, the owner said he does everything by the book. This is a total rip off. They have lost us as a valued customer. We will NEVER refer them to anyone ever again.

Signed,

Very Dissatisfied Customer In Pasadena

1
★☆☆☆☆

VERY UNHAPPY CUSTOMER AFTER 40 YEARS!!!!!!!
They quoted the job for one price & when we got the bill it was outrageous. They way overcharged on the parts, had another guy show up adding $60 per hour to the already $98 per hour we were quoted. They charged for work they didn't do. When we called to complain, the owner said he does everything by the book. This is a total rip off. They have lost us as a valued customer. We will NEVER refer them to anyone ever again.

Signed,

Very Dissatisfied Customer In Pasadena

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I contracted with GEM Plumbing through my general
contractor to hook up my pre-existing bathroom to new
plumbing that GEM installed in my house. They did not
hook it up to the new plumbing, but rather to the abandoned
septic tank. They also failed to hook up the washer and
kitchen sink drains to the new plumbing that they installed.

5
★★★★★

I contracted with GEM Plumbing through my general
contractor to hook up my pre-existing bathroom to new
plumbing that GEM installed in my house. They did not
hook it up to the new plumbing, but rather to the abandoned
septic tank. They also failed to hook up the washer and
kitchen sink drains to the new plumbing that they installed.

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.

When we experienced a problem with their work they don't return calls, don't receive calls, and can't resolve the problem, which is a very common problem! They show up for 2 minutes at the end of the day and after 6 months and $6 thousand dollars our systems still do not work! Every time I call they just get annoyed and make an appointment for days later. We have heard that 1) we are not in their service area anyway, 2) too bad we didn't do all the work they recommended, (thank G-d we didn't), 3) when they show up the problem doesn't happen, and 4) they don't know what to do to fix it!!! Wow!! Unreal!! If they don't know, then who would????? Pretty Scary, they have the money & we have the bad job!!!

1
★☆☆☆☆

When we experienced a problem with their work they don't return calls, don't receive calls, and can't resolve the problem, which is a very common problem! They show up for 2 minutes at the end of the day and after 6 months and $6 thousand dollars our systems still do not work! Every time I call they just get annoyed and make an appointment for days later. We have heard that 1) we are not in their service area anyway, 2) too bad we didn't do all the work they recommended, (thank G-d we didn't), 3) when they show up the problem doesn't happen, and 4) they don't know what to do to fix it!!! Wow!! Unreal!! If they don't know, then who would????? Pretty Scary, they have the money & we have the bad job!!!

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I would never trust them for the scew job delivered some years ago
It is sometimes said that what goes around comes around. So it is
now Gem's time. A while back, while on vacation, my mother-in-law called GEM for service to the toilet. We were charged $495. to
replace a toilet that at the time cost less than $50 dollar retail. I later
replaced the same toilet in less than 30 minutes. How in the world does
this add up to $500.00. It was a plumber taking advantage of an old lady.
Gem was the company that allowed this to happen.

1
★☆☆☆☆

I would never trust them for the scew job delivered some years ago
It is sometimes said that what goes around comes around. So it is
now Gem's time. A while back, while on vacation, my mother-in-law called GEM for service to the toilet. We were charged $495. to
replace a toilet that at the time cost less than $50 dollar retail. I later
replaced the same toilet in less than 30 minutes. How in the world does
this add up to $500.00. It was a plumber taking advantage of an old lady.
Gem was the company that allowed this to happen.

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Within the 5 weeks I had to get a tiny tub and a tiny powder room joined and built into a "real" bathroom with tub before wedding guests arrived, GEM Plumbing coordinated the tear-out, framing, drywalling and installation of everything essential, with the bathroom sink installation done while I was picking up guests at the airport. Dave Pedroza Sr. is an outstanding contractor in every way. The men, and subcontractors, he assigned to my project were prompt, paid attention to detail, sealed off neighboring rooms from construction dust and cleaned up after themselves every day they were there. An absolute pleasure to have them take care of us so well and so smoothly.

PROS: Excellent coordination, follow-through, performance
CONS:

5
★★★★★

Within the 5 weeks I had to get a tiny tub and a tiny powder room joined and built into a "real" bathroom with tub before wedding guests arrived, GEM Plumbing coordinated the tear-out, framing, drywalling and installation of everything essential, with the bathroom sink installation done while I was picking up guests at the airport. Dave Pedroza Sr. is an outstanding contractor in every way. The men, and subcontractors, he assigned to my project were prompt, paid attention to detail, sealed off neighboring rooms from construction dust and cleaned up after themselves every day they were there. An absolute pleasure to have them take care of us so well and so smoothly.

PROS: Excellent coordination, follow-through, performance
CONS:

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I had Gem Plumbing move our water heater outside, a fairly large plumbing job. They provided excellent advice on all the possible solutions and were very professional throughout the entire project. The team was clean-cut and courteous and very throrough in their work. They fully delivered on all of their promises. In fact, I pointed out two smaller unrelated plumbing problems I was having and they took the time to fix those as well. I would highly recommend using Gem for all of your plumbing needs.

PROS: Professional, thorough, knowledgable.
CONS: None.

5
★★★★★

I had Gem Plumbing move our water heater outside, a fairly large plumbing job. They provided excellent advice on all the possible solutions and were very professional throughout the entire project. The team was clean-cut and courteous and very throrough in their work. They fully delivered on all of their promises. In fact, I pointed out two smaller unrelated plumbing problems I was having and they took the time to fix those as well. I would highly recommend using Gem for all of your plumbing needs.

PROS: Professional, thorough, knowledgable.
CONS: None.

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I've called GEM in over the years for various plumbing jobs, large and small. They've always been competent and helpful and fair. Highest recommendation!

PROS: Good work at a fair price
CONS: None

5
★★★★★

I've called GEM in over the years for various plumbing jobs, large and small. They've always been competent and helpful and fair. Highest recommendation!

PROS: Good work at a fair price
CONS: None

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I had a plumbing problem and called gems. They were at my house in no time and did a wonderful job and the price was just right. The best part was they didn't try and sell me by telling me that we needed to repipe the house which we were told by another company.

5
★★★★★

I had a plumbing problem and called gems. They were at my house in no time and did a wonderful job and the price was just right. The best part was they didn't try and sell me by telling me that we needed to repipe the house which we were told by another company.

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We had them come out and fix our air conditioner. The guy was very friendly, and since the repair only took 15 minutes he didnt charge us for the full price. I really recommend them.

4
★★★★☆

We had them come out and fix our air conditioner. The guy was very friendly, and since the repair only took 15 minutes he didnt charge us for the full price. I really recommend them.

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Message from Gem Plumbing Inc

No Job is too big or too small for Gem Plumbing Inc. We do it all!



Whether it's an annoying, leaking faucet or an emergency pipe repair job, our plumbing contractor in Sierra Madre, California, has you covered. Specializing in residential plumbing, the longtime pros from Gem Plumbing Inc. have the experience and tools needed to handle even the most challenging commercial or industrial issues.



At Gem Plumbing Inc., we're committed to providing only the highest quality plumbing services to individuals throughout the area. From system installations to quick repairs, we do it all at a price you can afford. As an added bonus, we offer AC repairs and installations.



When you're faced with a plumbing problem, a fast response is essential. The plumbers from our contractor are readily available to respond to your residential, commercial, and industrial plumbing needs. Whether it's an annoying, dripping faucet or a water heater installation, our licensed pros are ready to assist you.

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