Los Osos Rexall Drug

★★★★☆
  • 989 Los Osos Valley Rd

    Los Osos, CA 93402

    Map & Directions
  • 805-528-1017

About Los Osos Rexall Drug

Hours
Mon-Fri 9am-6pm, Sat 10am-5pm

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I would like to understand why you have published that you have 12 reviews, and yet only show 2. The one star is from 2007. At what point do you update your reviews? So are you basing your judgment on 2 people?

2
★★★★★

I would like to understand why you have published that you have 12 reviews, and yet only show 2. The one star is from 2007. At what point do you update your reviews? So are you basing your judgment on 2 people?

.

It is so nice to have a pharmacist who actually cares about you health needs. They bend over backwards to meet your needs and greet you with a smile when you come in! They are that good!!

2
★★★★★

It is so nice to have a pharmacist who actually cares about you health needs. They bend over backwards to meet your needs and greet you with a smile when you come in! They are that good!!

Pros: The Pharmacist and Staff actually care about your needs

.

The Staff and Pharmacist ACTUALLY CARE about meeting your health needs. They greet you by name and with a smile. :) The service is second to none!!! I have been using this pharmacy for over 8 years and never once has there been a problem or mistake. Most of the time they over exceed my expectations. They are that good! They are a rare find and a true treasure! :)

5
★★★★★

The Staff and Pharmacist ACTUALLY CARE about meeting your health needs. They greet you by name and with a smile. :) The service is second to none!!! I have been using this pharmacy for over 8 years and never once has there been a problem or mistake. Most of the time they over exceed my expectations. They are that good! They are a rare find and a true treasure! :)

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I transferred my prescription to Rexall and they fill my thyroid prescription incorrectly, which actually isn't that big of deal because like I said I am cursed and this has happened to me before.When I first asked the Rexall owner/Pharmacists to fill my prescription with the correct medication he told me that my insurance didn't actually cover that prescription. I thought that seemed off because it had been covered by my insurance company at Ralph's. I had to call and verify with my insurance company that I was still covered because the Pharmacists told me that "insurance companies are always changing which medications they stop covering and this was probably one of those". He also said that Ralph's probably just made a mistake and overlooked the fact that the insurance didn't cover my medication. They only came clean on why they really didn't want to fill my prescription correctly when I told them I wanted to stick with what the doctor prescribed me. Well, I go in and they tell me they "can" give me the correct one, but they won't take my insurance for the correct prescription because it would "not profit them". Well, my husband happen to be with me and he got upset at them and he tells them he's pretty sure they can't pick and choose when they decide to take a person's insurance. And you are not going to believe this, but the old guy who owns Rexall actually ask my husband "You want to take this out back and settle it"? I could not believe my ears! This guy actually wanted to fight over this?!? I kid you not, my husband wasn't even yelling at the guy and it was like the second thing out of his mouth. I am sorry but how he handled it was totally inappropriate and unbelievably unprofessional. I can't believe someone would react like this and think people would still use his service. We called our insurance company and sure enough, a pharmacy isn't allowed to pick and choose when they want to take your insurance.

0
★☆☆☆☆

I transferred my prescription to Rexall and they fill my thyroid prescription incorrectly, which actually isn't that big of deal because like I said I am cursed and this has happened to me before.When I first asked the Rexall owner/Pharmacists to fill my prescription with the correct medication he told me that my insurance didn't actually cover that prescription. I thought that seemed off because it had been covered by my insurance company at Ralph's. I had to call and verify with my insurance company that I was still covered because the Pharmacists told me that "insurance companies are always changing which medications they stop covering and this was probably one of those". He also said that Ralph's probably just made a mistake and overlooked the fact that the insurance didn't cover my medication. They only came clean on why they really didn't want to fill my prescription correctly when I told them I wanted to stick with what the doctor prescribed me. Well, I go in and they tell me they "can" give me the correct one, but they won't take my insurance for the correct prescription because it would "not profit them". Well, my husband happen to be with me and he got upset at them and he tells them he's pretty sure they can't pick and choose when they decide to take a person's insurance. And you are not going to believe this, but the old guy who owns Rexall actually ask my husband "You want to take this out back and settle it"? I could not believe my ears! This guy actually wanted to fight over this?!? I kid you not, my husband wasn't even yelling at the guy and it was like the second thing out of his mouth. I am sorry but how he handled it was totally inappropriate and unbelievably unprofessional. I can't believe someone would react like this and think people would still use his service. We called our insurance company and sure enough, a pharmacy isn't allowed to pick and choose when they want to take your insurance.

Pros: Close by for prescriptions

Cons: Pharmacist threatens customers.

 

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