Purrfect Auto Svc

★★★☆☆
  • 400 E Whittier Blvd

    La Habra, CA 90631

    Map & Directions
  • 562-690-8222

About Purrfect Auto Svc

Categories

Automotive

Automotive
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If I could give this place a negative number of stars for a rating, I most definitely would. Major problems with the manager on duty and the technician -- see detailed description below.

Went here for a reg. Smog Check. (Pennysaver coupon $17.99 + $8.25 for cert. -- wooden sign out front on ground says reg. price is either $19.95 or $19.95)
Frank, the technician, could not even type in my correct first name into their computer system. He asked me for my DMV paperwork instead of just asking me for my name, address, etc. He did not ask me to verify the data he had input into their PC. When I got home and noticed my name was wrong on my invoice, I called & spoke with Joseph and brought this to his attention. He was not at all concerned about this and said that Frank had input the name that was on my DMV paperwork. I tried to explain that my first & middle name along with my last name was on my paperwork and that Frank had overlooked my first name. Joseph didn't care at all.

While at the front counter with Frank, I could tell by the smell coming off his uniform, that he smokes. The smell coming off his uniform gagged me and made me cough.

When Frank first started the smog check on my car, he said to me, in what I personally believe, was a snide tone of voice, "You don't trust technicians, do you ma'am?" and then laughed. I told him that doing so was disrespectful. Frank was also more concerned about putting a fortune cookie in a grocery bag & then putting the grocery bag along with a good size mag light in this space on the cart where the smog computer was than, getting my smog test started. Later he brought over a cart of tools and was more concerned about putting a wrench back in with other wrenches than continuing my smog test and inspection.

The manager, Joseph, after lighting up a cigarette while inside the bay, near my car and only about 8 feet directly in front of me, took his left hand and placed it on the crotch area of his "uniform". He then moved his fingers in such a way as it appeared to me, to be him feeling his "man parts", possibly lightly scratching them or somehow adjusting their position. There were, what I perceived, to be 4 different motions he did on himself. I personally took this as being professionally inappropriate and as a form of sexual harrassment. I brought his actions to his attention right before leaving and he flat out denied it.

Joseph and Frank were also more concerned about talking about this war type movie that involved white pilots having to fly with, what I'm guessing were other pilots of another race, than they were about allowing Frank to get my smog check & test done.

Joseph, while still smoking his cigarette, went and sat on the front edge of the vehicle that was right next to mine. He blew his cigarette smoke down toward that car's front quarter panel and engine hood. Another technician had just a short time before gotten done washing and drying it off.

While doing the visual inspection, after he took it off the computer, I asked Frank the technician why he could not move my car to right outside of the bay area so that I could see what he was doing, he just ignored me. I also tried to ask the same thing of the manager, Joseph, and he just went off on me and ignored my question.

Both Frank and Joseph, had what I consider to be, a major problem with telling, explaining to and showing their customers, especially their female customers, what they are doing to their vehicles. They made me feel like they thought I would not understand even though I had told Frank that I had done body work, electrical work, and tune up work on my car.

The manager, Joseph, was, in my personal opinion, extremely rude, arrogant and condescending, as well as totally unprofessional in the way that he talked to me, his attitude, his tone of voice, and choice of actions.

1
★☆☆☆☆

If I could give this place a negative number of stars for a rating, I most definitely would. Major problems with the manager on duty and the technician -- see detailed description below.

Went here for a reg. Smog Check. (Pennysaver coupon $17.99 + $8.25 for cert. -- wooden sign out front on ground says reg. price is either $19.95 or $19.95)
Frank, the technician, could not even type in my correct first name into their computer system. He asked me for my DMV paperwork instead of just asking me for my name, address, etc. He did not ask me to verify the data he had input into their PC. When I got home and noticed my name was wrong on my invoice, I called & spoke with Joseph and brought this to his attention. He was not at all concerned about this and said that Frank had input the name that was on my DMV paperwork. I tried to explain that my first & middle name along with my last name was on my paperwork and that Frank had overlooked my first name. Joseph didn't care at all.

While at the front counter with Frank, I could tell by the smell coming off his uniform, that he smokes. The smell coming off his uniform gagged me and made me cough.

When Frank first started the smog check on my car, he said to me, in what I personally believe, was a snide tone of voice, "You don't trust technicians, do you ma'am?" and then laughed. I told him that doing so was disrespectful. Frank was also more concerned about putting a fortune cookie in a grocery bag & then putting the grocery bag along with a good size mag light in this space on the cart where the smog computer was than, getting my smog test started. Later he brought over a cart of tools and was more concerned about putting a wrench back in with other wrenches than continuing my smog test and inspection.

The manager, Joseph, after lighting up a cigarette while inside the bay, near my car and only about 8 feet directly in front of me, took his left hand and placed it on the crotch area of his "uniform". He then moved his fingers in such a way as it appeared to me, to be him feeling his "man parts", possibly lightly scratching them or somehow adjusting their position. There were, what I perceived, to be 4 different motions he did on himself. I personally took this as being professionally inappropriate and as a form of sexual harrassment. I brought his actions to his attention right before leaving and he flat out denied it.

Joseph and Frank were also more concerned about talking about this war type movie that involved white pilots having to fly with, what I'm guessing were other pilots of another race, than they were about allowing Frank to get my smog check & test done.

Joseph, while still smoking his cigarette, went and sat on the front edge of the vehicle that was right next to mine. He blew his cigarette smoke down toward that car's front quarter panel and engine hood. Another technician had just a short time before gotten done washing and drying it off.

While doing the visual inspection, after he took it off the computer, I asked Frank the technician why he could not move my car to right outside of the bay area so that I could see what he was doing, he just ignored me. I also tried to ask the same thing of the manager, Joseph, and he just went off on me and ignored my question.

Both Frank and Joseph, had what I consider to be, a major problem with telling, explaining to and showing their customers, especially their female customers, what they are doing to their vehicles. They made me feel like they thought I would not understand even though I had told Frank that I had done body work, electrical work, and tune up work on my car.

The manager, Joseph, was, in my personal opinion, extremely rude, arrogant and condescending, as well as totally unprofessional in the way that he talked to me, his attitude, his tone of voice, and choice of actions.

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If I could give this place a negative number of stars for a rating, I most definitely would. Major problems with the manager on duty and the technician -- see detailed description below.\r
\r
Went here for a reg. Smog Check. (Pennysaver

3
★★★★★

If I could give this place a negative number of stars for a rating, I most definitely would. Major problems with the manager on duty and the technician -- see detailed description below.\r
\r
Went here for a reg. Smog Check. (Pennysaver

.

PURRFECT AUTO SERVICE LA HABRA, independently owned.

First, I would like to apologize to customers that may have experienced unpleasant service during the former ownership, but as of December 2011, I have acquired the La Habra franchise location. My experience in this industry exceeds over 25 years and I can offer a great deal of technical knowledge with domestic and imports, but most importantly, my high level of honesty. In a short period after my ownership, we have tripled our customers due to our integrity, fair pricing, and taking care of customers. My automotive service and repairs center is now family run with the help of my wife and daughter. We are strongly responsible to provide the best service. Our philosophy in business is that if we do not provide and correct our customer's car needs, then we do not deserve to be in business. All the work is 100% guaranteed and you will have the old parts return to you to ensure the work is done.

I would be glad to assist you with any of your concerns regarding your vehicles service and maintenance. Please mention this notice for a 20% discount on any general repairs.

Thank you,

Purrfect Auto Service
NEW OWNER

5
★★★★★

PURRFECT AUTO SERVICE LA HABRA, independently owned.

First, I would like to apologize to customers that may have experienced unpleasant service during the former ownership, but as of December 2011, I have acquired the La Habra franchise location. My experience in this industry exceeds over 25 years and I can offer a great deal of technical knowledge with domestic and imports, but most importantly, my high level of honesty. In a short period after my ownership, we have tripled our customers due to our integrity, fair pricing, and taking care of customers. My automotive service and repairs center is now family run with the help of my wife and daughter. We are strongly responsible to provide the best service. Our philosophy in business is that if we do not provide and correct our customer's car needs, then we do not deserve to be in business. All the work is 100% guaranteed and you will have the old parts return to you to ensure the work is done.

I would be glad to assist you with any of your concerns regarding your vehicles service and maintenance. Please mention this notice for a 20% discount on any general repairs.

Thank you,

Purrfect Auto Service
NEW OWNER

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I am another victim of Purrfect Auto. My car was very hard to start. One day it wouldn??t start at all so I had it towed to purrfect auto on Whittier Blvd. I was told the car needed a new manifold gasket so it was replaced according to them- cost $429.60. (invoice and receipt enclosed). I don??t think the work was done especially after recent news about this business. I would be willing to have the manifold pulled off to see if the job was done to strengthen the case against these thieves . The story doesn??t end there. A few days later the car was hard to start again and now the heater didn??t work. It was blowing cold air. This was in the middle of the winter freeze we had. I took the car back to Purrfect Auto. I was told the control block which houses the switches to operate the heater needed to be replaced. I knew that wasn??t the problem so I left and went to Desert GMC. They found out the car need a new fuel pump and that the heater core was plugged which allows hot water from the engine to flow to the heater. It was cleared and the heater worked fine- cost 652.82. (invoice and receipt enclosed).

People work hard for their money and should not have to be concerned with rip offs like this not to mention the inconvenience and extra expense incurred to get it fixed right. I rented a car while my car was sitting at Purrfect Auto adding to the cost.

1
★☆☆☆☆

I am another victim of Purrfect Auto. My car was very hard to start. One day it wouldn??t start at all so I had it towed to purrfect auto on Whittier Blvd. I was told the car needed a new manifold gasket so it was replaced according to them- cost $429.60. (invoice and receipt enclosed). I don??t think the work was done especially after recent news about this business. I would be willing to have the manifold pulled off to see if the job was done to strengthen the case against these thieves . The story doesn??t end there. A few days later the car was hard to start again and now the heater didn??t work. It was blowing cold air. This was in the middle of the winter freeze we had. I took the car back to Purrfect Auto. I was told the control block which houses the switches to operate the heater needed to be replaced. I knew that wasn??t the problem so I left and went to Desert GMC. They found out the car need a new fuel pump and that the heater core was plugged which allows hot water from the engine to flow to the heater. It was cleared and the heater worked fine- cost 652.82. (invoice and receipt enclosed).

People work hard for their money and should not have to be concerned with rip offs like this not to mention the inconvenience and extra expense incurred to get it fixed right. I rented a car while my car was sitting at Purrfect Auto adding to the cost.

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BEWARE! They offer coupons and low price oil changes to get you in the door. Once you are there they tell you need (not recommend) other services and parts. The worst part is that they do NOT perform some of those services and/or install the parts BUT they do charge you for them. This location has been closed before and reopened but same problems. Also, 11 locations in Las Vegas were raided by the IRS for same scheme. BEWARE!

1
★☆☆☆☆

BEWARE! They offer coupons and low price oil changes to get you in the door. Once you are there they tell you need (not recommend) other services and parts. The worst part is that they do NOT perform some of those services and/or install the parts BUT they do charge you for them. This location has been closed before and reopened but same problems. Also, 11 locations in Las Vegas were raided by the IRS for same scheme. BEWARE!

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Each week in the mail, this mechanic offers a coupon for an oil change for only ten dollars! What a deal! They also seem to be honest and fair...my husbands car started to break down on the way home one day, and he rolled into this mechanic and they fixed it for $3! The guys there are friendly as far as mechanics go. I recommend them.

4
★★★★☆

Each week in the mail, this mechanic offers a coupon for an oil change for only ten dollars! What a deal! They also seem to be honest and fair...my husbands car started to break down on the way home one day, and he rolled into this mechanic and they fixed it for $3! The guys there are friendly as far as mechanics go. I recommend them.

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