Kay's Bridal Boutique

★★★☆☆
  • 21120 Redwood Rd

    Castro Valley, CA 94546

    Cross street: Serving Castro Valley & the entire Bay Area

    Map & Directions
  • 510-538-2136

About Kay's Bridal Boutique

Categories
Hours
Mon Closed ; Tue 11am-7pm ; Wed 11am-5pm ; Thu 11am-5pm ; Fri 11am-7pm ; Sat 10am-5pm ; Sun Closed

Shopping

Shopping
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2.5 8
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I got a very pretty bridesmaid dress here. It was more expensive than my own wedding gown from when I got married! If I had the choice I would have went a different route than this. In the long run it was the brides choice she was happy and the dress was nice.

3
★★★☆☆

I got a very pretty bridesmaid dress here. It was more expensive than my own wedding gown from when I got married! If I had the choice I would have went a different route than this. In the long run it was the brides choice she was happy and the dress was nice.

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Business Response:

I am glad that the dress was nice, but what a shame about the price. We will work on this kind of thing in the future.
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I had checked out a few other Bridal Shops in the Bay Area. None of them had awesome customer service like Kay's Bridal. There was someone helping me out the whole time!! I am very picky in what I wanted but Kay's worked with my ideas, suggested what might go with what I want, AND I have the perfect dress out of it. They even gave me a HUGE discount!!! I couldn't be any more pleased!!

Planning your wedding can be extremely stressful, so if you want to eliminate a huge stress factor, go to Kay's!!

Thanks ladies!!

Meisha

5
★★★★★

I had checked out a few other Bridal Shops in the Bay Area. None of them had awesome customer service like Kay's Bridal. There was someone helping me out the whole time!! I am very picky in what I wanted but Kay's worked with my ideas, suggested what might go with what I want, AND I have the perfect dress out of it. They even gave me a HUGE discount!!! I couldn't be any more pleased!!

Planning your wedding can be extremely stressful, so if you want to eliminate a huge stress factor, go to Kay's!!

Thanks ladies!!

Meisha

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.

DON'T order their false bridal bouques. WAY over priced. Paid 200.00 plus tax for this very small sloppy bouquet. It looks like I paid 20.00 for it. When I picked it up out of the box it feel apart. Glue was all over the material on the handle, tool was sticking out everywhere! It looked like a mess. PLUS, it was smaller then the display one in the store. There is no way I could carry this on on my wedding day! They also make you pay for it in full when you order it! NOT WORTH THE MONEY, LOOKS CHEAP! GET REAL FLOWERS!

1
★☆☆☆☆

DON'T order their false bridal bouques. WAY over priced. Paid 200.00 plus tax for this very small sloppy bouquet. It looks like I paid 20.00 for it. When I picked it up out of the box it feel apart. Glue was all over the material on the handle, tool was sticking out everywhere! It looked like a mess. PLUS, it was smaller then the display one in the store. There is no way I could carry this on on my wedding day! They also make you pay for it in full when you order it! NOT WORTH THE MONEY, LOOKS CHEAP! GET REAL FLOWERS!

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.

This bridal shop has a good selection of nice dresses. However the staff was not overly friendly. The thing I disliked the most was that after you try on dresses they tell you that you get 10% off a dress....but only if you put your deposit down that same day. I don't think it is very professional to try to pressure a bride into buying a dress without giving her time to think about it....especially for something as special as your bridal gown. Once I put down my deposit but then decided against the dress I had to use my deposit for store credit for another item. Once I wasn't buying a dress from them (I ended up using the deposit to buy shoes) they were extremely nasty and very difficult to work with. Overall I wouldn't recommend this shop to anyone.

0
★☆☆☆☆

This bridal shop has a good selection of nice dresses. However the staff was not overly friendly. The thing I disliked the most was that after you try on dresses they tell you that you get 10% off a dress....but only if you put your deposit down that same day. I don't think it is very professional to try to pressure a bride into buying a dress without giving her time to think about it....especially for something as special as your bridal gown. Once I put down my deposit but then decided against the dress I had to use my deposit for store credit for another item. Once I wasn't buying a dress from them (I ended up using the deposit to buy shoes) they were extremely nasty and very difficult to work with. Overall I wouldn't recommend this shop to anyone.

.

This bridal shop has a good selection of nice dresses. However the staff was not overly friendly. The thing I disliked the most was that after you try on dresses they tell you that you get 10% off a dress....but only if you put your deposit down that same day. I don't think it is very professional to try to pressure a bride into buying a dress without giving her time to think about it....especially for something as special as your bridal gown. Once I put down my deposit but then decided against the dress I had to use my deposit for store credit for another item. Once I wasn't buying a dress from them (I ended up using the deposit to buy shoes) they were extremely nasty and very difficult to work with. Overall I wouldn't recommend this shop to anyone.

2
★★☆☆☆

This bridal shop has a good selection of nice dresses. However the staff was not overly friendly. The thing I disliked the most was that after you try on dresses they tell you that you get 10% off a dress....but only if you put your deposit down that same day. I don't think it is very professional to try to pressure a bride into buying a dress without giving her time to think about it....especially for something as special as your bridal gown. Once I put down my deposit but then decided against the dress I had to use my deposit for store credit for another item. Once I wasn't buying a dress from them (I ended up using the deposit to buy shoes) they were extremely nasty and very difficult to work with. Overall I wouldn't recommend this shop to anyone.

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.

I had a specific budget on my dress. At first they gave me catalogs with the dresses that fit in my budget. Some of the dresses I tried on that I fell in love with they discounted enough so it fit in my budget. It was a nice shop and had a lot of dress choices.

4
★★★★☆

I had a specific budget on my dress. At first they gave me catalogs with the dresses that fit in my budget. Some of the dresses I tried on that I fell in love with they discounted enough so it fit in my budget. It was a nice shop and had a lot of dress choices.

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Bad service, impolite sales people and management is not accomodating! I purchased my wedding gown and the day i scheduled for my fitting..dress is not ready esp., the extra beading they add on dress. (Worst case my fiance saw the dress as he picked it up). Specifically ask them not to use a clear or see thru garment bag so my fiance will not see. I wanted to do a final fitting but beading and alterations not done on time! Do not buy! You will regret! The dress and veil were wrinkled upon pick up time! BAD BAD BAD!

0
★☆☆☆☆

Bad service, impolite sales people and management is not accomodating! I purchased my wedding gown and the day i scheduled for my fitting..dress is not ready esp., the extra beading they add on dress. (Worst case my fiance saw the dress as he picked it up). Specifically ask them not to use a clear or see thru garment bag so my fiance will not see. I wanted to do a final fitting but beading and alterations not done on time! Do not buy! You will regret! The dress and veil were wrinkled upon pick up time! BAD BAD BAD!

.

I thought they were very helpful in helping me find the PERFECT gown for my day. I had gone to another bridal shop where I had a very bad experience and they completely turned it around for me. There was some confusion with the bridesmaids dresses however it all worked out in the end. Overall I was pleased.

3
★★★☆☆

I thought they were very helpful in helping me find the PERFECT gown for my day. I had gone to another bridal shop where I had a very bad experience and they completely turned it around for me. There was some confusion with the bridesmaids dresses however it all worked out in the end. Overall I was pleased.

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Message from Kay's Bridal Boutique

Thank you for checking our review. Big changes are in the works and we would love to hear your feedback about your experiences (good and bad) in the past. Please feel free to call or email any time to check in. Thank you for your support!

More about Kay's Bridal Boutique

Wedding and Bridesmaids gowns, Mother of the Bride, veils, tiaras, footwear, Tuxedo's and Photography.

 

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