Alexander's Shoe Repair

★★★☆☆

About Alexander's Shoe Repair

Categories

Personal Services

Personal Services
More choices in San Francisco:
Resultset_next

Sunset Shoe Repair

621 Irving St San Francisco, CA

Resultset_next

Carlo Nocito Italian Shoe Rpr

1505 Vallejo St San Francisco, CA

2.5 2
Hi! Sign in to let us know how Alexander's Shoe Repair was?
Write a Review
.

I take ALL of my shoes here to be re-heeled. They do great work for super cheap. My shoes come back looking brand new. I also had a pair of boots for my husband re-soled. We were very happy. I'd recommend them.

4
★★★★☆

I take ALL of my shoes here to be re-heeled. They do great work for super cheap. My shoes come back looking brand new. I also had a pair of boots for my husband re-soled. We were very happy. I'd recommend them.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I was recommended to come to Alexander's by a friend who raved about their service... I take her advice and turn in a pair of high heeled boots that had a small rip on the side. He says that I would be able to see the stitches a little, I say okay... I understand. 3 days later (Saturday), I walk back to find out he's lost my boots... we look around the shop, he doesn't even remember working on them. A little frightened, I give him my number and leave the shop. He calls me 30 min later and says he found them but would need an hour to work on them. Thankfull that I still have a pair of boots, I don't complain and tell him that I would have to come in on Monday (he is closed on Sunday), because I have to go to work.

Sooo, I go back to pick up my shoes, he doesn't charge me for the shine, which is nice of him considering the above. I get home to see a hideous sewing job on the side of my shoe. As my friend put it " It looks like a huge bunion". The stitches go round & round exceeding the rip x5. I call back trying to be sensitive to let him know I was not happy. To my surprise he YELLED at me and said that was the best he could do to make my shoes durable and hung up on me! I could not believe it! Angry and frustrated, I call back to let him know that I didn't appreciate being hung up on. He PROCEEDED to yell, talking down my shoes, and told me that I was just a complaining customer and he was NOT gonna give me my money back (which I never asked for to begin with). I told him I couldn't believe I was being treated like this after being recommended there... realizing that we were not getting anywhere, I said bye and hung up.

This made me really upset and sad at the same time, I love to support my neighborhood and this cute little shop is only a block away from my house. Instead I found an ungratefull shop owner who doesn't value his customers or care about his quality of service.

0
★☆☆☆☆

I was recommended to come to Alexander's by a friend who raved about their service... I take her advice and turn in a pair of high heeled boots that had a small rip on the side. He says that I would be able to see the stitches a little, I say okay... I understand. 3 days later (Saturday), I walk back to find out he's lost my boots... we look around the shop, he doesn't even remember working on them. A little frightened, I give him my number and leave the shop. He calls me 30 min later and says he found them but would need an hour to work on them. Thankfull that I still have a pair of boots, I don't complain and tell him that I would have to come in on Monday (he is closed on Sunday), because I have to go to work.

Sooo, I go back to pick up my shoes, he doesn't charge me for the shine, which is nice of him considering the above. I get home to see a hideous sewing job on the side of my shoe. As my friend put it " It looks like a huge bunion". The stitches go round & round exceeding the rip x5. I call back trying to be sensitive to let him know I was not happy. To my surprise he YELLED at me and said that was the best he could do to make my shoes durable and hung up on me! I could not believe it! Angry and frustrated, I call back to let him know that I didn't appreciate being hung up on. He PROCEEDED to yell, talking down my shoes, and told me that I was just a complaining customer and he was NOT gonna give me my money back (which I never asked for to begin with). I told him I couldn't believe I was being treated like this after being recommended there... realizing that we were not getting anywhere, I said bye and hung up.

This made me really upset and sad at the same time, I love to support my neighborhood and this cute little shop is only a block away from my house. Instead I found an ungratefull shop owner who doesn't value his customers or care about his quality of service.

 

Wait, you're the expert.

If you've been to or used Alexander's Shoe Repair, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review