Let It Roll Bike Shop

★☆☆☆☆
  • 2823 Newport Blvd

    Newport Beach, CA 92663

    Map & Directions
  • 949-675-3136

About Let It Roll Bike Shop

Sports & Recreation

Sports & Recreation
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The owner was on the phone the entire time I was checking out. He attempted to charge me $30 more than I owed while talking about how much he hates to deal with people on the phone. This place does not deserve to be in business period! DO NOT GO HERE!

0
★☆☆☆☆

The owner was on the phone the entire time I was checking out. He attempted to charge me $30 more than I owed while talking about how much he hates to deal with people on the phone. This place does not deserve to be in business period! DO NOT GO HERE!

Pros: none

Cons: extremely rude owner

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wrong

1
★★★☆☆

wrong

Pros: wrong posting

Cons: wrong posting

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The owner was rude and arrogant when I came in to have my gears adjusted telling me not to tell him how to work on bikes. When buying a helmet for my one year old son, I got a helmet not recommended for kids under 5 years. That I did not see, till I was home with the helmet. Alas, I had to go back to return it.

When returning the helmet, the owner told me, that there was a lot of stupid people who believed in, what was written on a box. Not that I was stupid, but many was... Then he commented on the fact that I was returning the helmet on Monday, after buying it on Saturday as being "very convenient". When asking him if he accused med for returning the helmet after having used it, he said I was speaking for him...

After having spend a couple of hours Sunday, looking for a helmet suitable for a toddler and now another hour monday returning the first helmet sold to me, because his employees did not know the product standards well enough, I was not in the humor of being accused of neither being stupid nor being cheating. So thanks, but no thanks, I'll never come back to spend another dime at Let It Roll on Balboa Blvd.!!!!

0
★☆☆☆☆

The owner was rude and arrogant when I came in to have my gears adjusted telling me not to tell him how to work on bikes. When buying a helmet for my one year old son, I got a helmet not recommended for kids under 5 years. That I did not see, till I was home with the helmet. Alas, I had to go back to return it.

When returning the helmet, the owner told me, that there was a lot of stupid people who believed in, what was written on a box. Not that I was stupid, but many was... Then he commented on the fact that I was returning the helmet on Monday, after buying it on Saturday as being "very convenient". When asking him if he accused med for returning the helmet after having used it, he said I was speaking for him...

After having spend a couple of hours Sunday, looking for a helmet suitable for a toddler and now another hour monday returning the first helmet sold to me, because his employees did not know the product standards well enough, I was not in the humor of being accused of neither being stupid nor being cheating. So thanks, but no thanks, I'll never come back to spend another dime at Let It Roll on Balboa Blvd.!!!!

Pros: Location

Cons: Lousy service, rude and arrogant owner.

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I called to check the hours of operation and was told they are open until 7pm...but lately that they have been closing early, like a round 6. So I asked if they would be closing early today, and the response from the vapid girl on the phone was maybe. I said "'Maybe?'" she said "Yeah, we might or might not, depending on when we get all the rentals in. Why do you need something specific?" seriously, don't have certain hours if you're just going to close early at random. I'd have been seriously angry if I went down there and they were closed before the hours posted. I don't think I'll be going to Let it Roll.

0
★☆☆☆☆

I called to check the hours of operation and was told they are open until 7pm...but lately that they have been closing early, like a round 6. So I asked if they would be closing early today, and the response from the vapid girl on the phone was maybe. I said "'Maybe?'" she said "Yeah, we might or might not, depending on when we get all the rentals in. Why do you need something specific?" seriously, don't have certain hours if you're just going to close early at random. I'd have been seriously angry if I went down there and they were closed before the hours posted. I don't think I'll be going to Let it Roll.

Pros: they let you know ahead of time when you call that you don't want to waste your time comming in becuase they offer terrible customer service

Cons: sometimes closes earlier than posted hours, like depending dude.

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The first time I delt with them I rented a bicycle for the day and they charged me extra fees. They claimed that I damaged the bike when all I did was ride it up and down the board walk. The 2nd time I got my bike tuned up and they left bolts loose and did not do a job worth the cost of the tune up. I would avoid this place.

0
★☆☆☆☆

The first time I delt with them I rented a bicycle for the day and they charged me extra fees. They claimed that I damaged the bike when all I did was ride it up and down the board walk. The 2nd time I got my bike tuned up and they left bolts loose and did not do a job worth the cost of the tune up. I would avoid this place.

Pros: Very Accessible

Cons: Bad Service, Dishonest Staff.

 

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