Furniture Buyers Beware!!!!!
1
By
robert m.
Hoot Judkins Furniture
My wife and I recently purchased a piece of furniture from Hoot Judkins Furniture on Veterans Blvd. in Redwood City. After having to pay in full for our furniture (including delivery charges) that had to be ordered from across the country, we waited several weeks for our customized/painted dresser to finally arrive. Low and behold, on the very day prior to the posted delivery date, we received a phone call at our home, late on a Friday night just as we were on our way out to dinner, that our order had been cancelled due to the manufacturer going out of business. This was quite distressing, since we had counted on this particular piece of furniture to replace two other units and had stopped looking for anything else since. When asked why they had waited so long to advise us of this problem, their answer was that there was nothing they could do and would we care for a refund. What a way to run a business!!! Their other option posed to us, was for them to use one of there similiar unfinished pieces and to try and match the color to the customized finish of the original piece that we had purchased. After asking if there would be a discount for the trouble, we were informed that since they take no responsibility for how the companies they buy from run their businesses, they were not to be held responsible and no discount was deemed applicable. Wow!!!!!!You sure do find out how things work once they have your money in hand...I rather irritatedly told them I would not accept their offer and that I expected my money back in full within the week. Now, thanks to the care & consideration of Hoot Judkins, my wife and I are having to go back on the hunt for another dresser. I surely found out which furniture store we will avoid like the plague the next time around!
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