All Automotive

★☆☆☆☆
  • 1490 Del Monte Blvd # B

    Seaside, CA 93955

    Map & Directions
  • 831-899-4244

Automotive

Automotive
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I have been going to All Automotive for years. On prior occasions, I got great service (and would tend to agree with the other positive reviews). That was all until my two most recent service appointments.

Two weeks ago, I dropped my car off with two problems: 1) there was a noise coming from the right front wheel area; and 2) the car pulled to the right. When Dick checked me in, I made a point to give him all of the details and to tell him that I was not convinced the two problems were related. I asked them to call me when they knew what was going on and went across the street to Starbucks to wait.

Three hours later, I came back to check on the progress. Crissy told me that the car was done and had been ready for two-and-a-half hours. She also told me the noise was fixed (a loose bolt on the strut). I asked about the pulling problem. She said no one had looked at that. I expressed my frustration that: 1) no one had called me, and I wasted two hours of my time waiting; and 2) no one had looked at or addressed the pulling issue. Crissy became EXTREMELY defensive (much more than the situation warranted).

I realized that Crissy was taking my disappointment personally. After confirming this, I apologized and informed her that it was definitely not intended as a personal attack, that she was a good person, and that I had enjoyed coming to their shop all these years. This seemed to calm her down. I told her I looked forward to bringing in my car in the future and took my car (which was still pulling to the right) home.

I thought everything was fine until I went in this morning to drop off my car because it was having difficulty starting. That's when Dick refused to check me in and told me to get out of the shop. I couldn't believe it. All of a sudden I was being treated like a criminal. To add insult to injury, this was after I had already taken the morning off work to bring my car in.

Three weeks ago I would have given All Automotive 5 stars. Now, I can no longer in good conscience recommend them. I thought I had found a shop I could trust to do good work. I am no longer confident this is the case. Sure, they'll be happy to take your money, right up until you have a legitimate dispute. Then you're no longer welcome. Don't think your business matters or that a trusting relationship matters, because with All Automotive, it doesn't. Find someone else you can trust. And if you do, please let me know, because I am now (unfortunately) in search of a good shop.

By the way, I am happy to discuss this situation in more detail if it is useful to people. Please contact me at .

1
★☆☆☆☆

I have been going to All Automotive for years. On prior occasions, I got great service (and would tend to agree with the other positive reviews). That was all until my two most recent service appointments.

Two weeks ago, I dropped my car off with two problems: 1) there was a noise coming from the right front wheel area; and 2) the car pulled to the right. When Dick checked me in, I made a point to give him all of the details and to tell him that I was not convinced the two problems were related. I asked them to call me when they knew what was going on and went across the street to Starbucks to wait.

Three hours later, I came back to check on the progress. Crissy told me that the car was done and had been ready for two-and-a-half hours. She also told me the noise was fixed (a loose bolt on the strut). I asked about the pulling problem. She said no one had looked at that. I expressed my frustration that: 1) no one had called me, and I wasted two hours of my time waiting; and 2) no one had looked at or addressed the pulling issue. Crissy became EXTREMELY defensive (much more than the situation warranted).

I realized that Crissy was taking my disappointment personally. After confirming this, I apologized and informed her that it was definitely not intended as a personal attack, that she was a good person, and that I had enjoyed coming to their shop all these years. This seemed to calm her down. I told her I looked forward to bringing in my car in the future and took my car (which was still pulling to the right) home.

I thought everything was fine until I went in this morning to drop off my car because it was having difficulty starting. That's when Dick refused to check me in and told me to get out of the shop. I couldn't believe it. All of a sudden I was being treated like a criminal. To add insult to injury, this was after I had already taken the morning off work to bring my car in.

Three weeks ago I would have given All Automotive 5 stars. Now, I can no longer in good conscience recommend them. I thought I had found a shop I could trust to do good work. I am no longer confident this is the case. Sure, they'll be happy to take your money, right up until you have a legitimate dispute. Then you're no longer welcome. Don't think your business matters or that a trusting relationship matters, because with All Automotive, it doesn't. Find someone else you can trust. And if you do, please let me know, because I am now (unfortunately) in search of a good shop.

By the way, I am happy to discuss this situation in more detail if it is useful to people. Please contact me at <allautomotive [at] eb3f73 [dot] yaymail [dot] com>.

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