Innofit INC

★★★☆☆
  • 2844 S Croddy Way

    Santa Ana, CA 92704

    Map & Directions
  • 714-258-1111

About Innofit INC

Sports & Recreation

Sports & Recreation
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DO NOT BUY FROM THIS COMPANY!!!!

I will be going to small claims court in the near future as the company has refused to refund my money. I made an order, but cancelled it to the next day as I was skeptical of their service. They have yet to refund my $2500 and it has been 16 months! I never could get a hold of the elusive Connie who I was always told would call me back (I always spoke with a secretary who could not help me). I got an e-mail months later saying they planned to pay me back but were in bankruptcy. They said the bank had cancelled their checking account. They said they would make payments to me for the refund and would make the first payment in two weeks. That was six months ago. I am a firefighter who buys equipment for our stations from money the guys all chip into an account. We are not very happy about this company STEALING our money. I've reported them to the B.B.B. and will be taking them to court soon. If they would do this to us, you can bet they wouldn't have a problem doing it to you! By the way, THEY HAVE AN "F" RATING WITH THE BETTER BUSINESS BUREAU.

1
★☆☆☆☆

DO NOT BUY FROM THIS COMPANY!!!!

I will be going to small claims court in the near future as the company has refused to refund my money. I made an order, but cancelled it to the next day as I was skeptical of their service. They have yet to refund my $2500 and it has been 16 months! I never could get a hold of the elusive Connie who I was always told would call me back (I always spoke with a secretary who could not help me). I got an e-mail months later saying they planned to pay me back but were in bankruptcy. They said the bank had cancelled their checking account. They said they would make payments to me for the refund and would make the first payment in two weeks. That was six months ago. I am a firefighter who buys equipment for our stations from money the guys all chip into an account. We are not very happy about this company STEALING our money. I've reported them to the B.B.B. and will be taking them to court soon. If they would do this to us, you can bet they wouldn't have a problem doing it to you! By the way, THEY HAVE AN "F" RATING WITH THE BETTER BUSINESS BUREAU.

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.

I really like the Treadmill I ordered. Bought it a few months ago and it is running like new. I live in Irvine so I was able to pick it up free of charge. Brittany and Connie were very helpful. Thanks girls.

4
★★★★☆

I really like the Treadmill I ordered. Bought it a few months ago and it is running like new. I live in Irvine so I was able to pick it up free of charge. Brittany and Connie were very helpful. Thanks girls.

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.

NO STARS AT ALL......I ordered 2 pieces of equipment a step mill and a treadmill, took months for the product to arrive...and when it did the stepmill has parts missing and had wet paint on all the plastic parts and was totally not in functioning condition, a service tech came out and veryified all these mechanical parts missing...should never of sent out..had to incur expense to pack up and return, them promising to return the money for refund and all i get is excuses and lies by the owner and owners mother David Shaw and Connie. The treadmill has also already had issues in less than a week.All of us who have been scammed and ripped off need to join forces and file a class action suit against these crooks for our refunds as well as damages.living in the states i want to but American and these people are giving American business a bad name....they need to be stopped and DO the right thing....i invite all to join me...thank you, Karen Pf

1
★☆☆☆☆

NO STARS AT ALL......I ordered 2 pieces of equipment a step mill and a treadmill, took months for the product to arrive...and when it did the stepmill has parts missing and had wet paint on all the plastic parts and was totally not in functioning condition, a service tech came out and veryified all these mechanical parts missing...should never of sent out..had to incur expense to pack up and return, them promising to return the money for refund and all i get is excuses and lies by the owner and owners mother David Shaw and Connie. The treadmill has also already had issues in less than a week.All of us who have been scammed and ripped off need to join forces and file a class action suit against these crooks for our refunds as well as damages.living in the states i want to but American and these people are giving American business a bad name....they need to be stopped and DO the right thing....i invite all to join me...thank you, Karen Pf

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This Company is a scam and a warning to all should be spread to all not to deal with these crooks.

Dear DAVE SHAW Owner of INNOFIT and BRITTANY HOLLAND
Executive Assistant/ Logistics Manager

Re Order No,1003670. 2 x Spin Bikes and 2 x Bike Mats.

As per my telephone conversation with you this afternoon your local time, and Hong Kong local time 0200 in the morning. I am bitterly disappointed with the lack of service and truth behind your emails. You were happy to accept my hard earned money of $2179 USDs on May 11th 2011. However I have received nothing for my purchase, and this is now unacceptable after 1 and a half months in waiting. Your excuse of shifting was plausible to a point, however I feel the the small time customer has been left out in the rain.

Brittany. You assured me that I would have the shipping tracking information 2 days ago when I spoke to you. I stayed up into the early hours of our local morning to have this conversation. However nothing has been received, and I hear you have gone on maternity leave dropping my case in someone else's lap without further consideration. very disappointing indeed with your lack of business sense.

Dave. I had a phone conversation with you this morning, and you assured me that I would be emailed with the information today as someone else was handling all shipping information.It was agreed that if this was not supplied, I would be regretfully refunded in full. Well now I am requesting a refund of the full amount through Pay Pal.

To tell you the truth, I have lost all faith in this Pay Pal online ordering and will never do this again. The distrust in such a transaction goes beyond belief to that i have been swindled or scammed out of my hard earned money and that your company and excuses are a front.

I will be making a trip to Orange County to front up in person should this email be ignored.

I have had enough of your stories.

Please honour my refund at least.

Kind regs

Shane Bentley.

1
★☆☆☆☆

This Company is a scam and a warning to all should be spread to all not to deal with these crooks.

Dear DAVE SHAW Owner of INNOFIT and BRITTANY HOLLAND
Executive Assistant/ Logistics Manager

Re Order No,1003670. 2 x Spin Bikes and 2 x Bike Mats.

As per my telephone conversation with you this afternoon your local time, and Hong Kong local time 0200 in the morning. I am bitterly disappointed with the lack of service and truth behind your emails. You were happy to accept my hard earned money of $2179 USDs on May 11th 2011. However I have received nothing for my purchase, and this is now unacceptable after 1 and a half months in waiting. Your excuse of shifting was plausible to a point, however I feel the the small time customer has been left out in the rain.

Brittany. You assured me that I would have the shipping tracking information 2 days ago when I spoke to you. I stayed up into the early hours of our local morning to have this conversation. However nothing has been received, and I hear you have gone on maternity leave dropping my case in someone else's lap without further consideration. very disappointing indeed with your lack of business sense.

Dave. I had a phone conversation with you this morning, and you assured me that I would be emailed with the information today as someone else was handling all shipping information.It was agreed that if this was not supplied, I would be regretfully refunded in full. Well now I am requesting a refund of the full amount through Pay Pal.

To tell you the truth, I have lost all faith in this Pay Pal online ordering and will never do this again. The distrust in such a transaction goes beyond belief to that i have been swindled or scammed out of my hard earned money and that your company and excuses are a front.

I will be making a trip to Orange County to front up in person should this email be ignored.

I have had enough of your stories.

Please honour my refund at least.

Kind regs

Shane Bentley.

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1 out of 1 people found this review helpful.

.

I ordered a Lifefitness 95xi elliptical and a StarTrac spin bike for my wife from Innofit Inc. Both pieces were refurbished to near new condition as far as we can tell, it's been a couple months - so far so good. The price was right and I saved on shipping by picking up the machines direct from their warehouse. I'll use this company again for future purchases.

5
★★★★★

I ordered a Lifefitness 95xi elliptical and a StarTrac spin bike for my wife from Innofit Inc. Both pieces were refurbished to near new condition as far as we can tell, it's been a couple months - so far so good. The price was right and I saved on shipping by picking up the machines direct from their warehouse. I'll use this company again for future purchases.

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.

the most unreliable company. I have paid them 20,000 dollars on august 2010 for my gym equipment. Never seen any machines nor my money. I have all the proof and the transaction receids. If you want I can send them to any one that requires.I can not give any rating to these theives.
I have called them a million times but I hear all kind of lies.Do not purchase from these people it is a big risk and a loss.

1
★☆☆☆☆

the most unreliable company. I have paid them 20,000 dollars on august 2010 for my gym equipment. Never seen any machines nor my money. I have all the proof and the transaction receids. If you want I can send them to any one that requires.I can not give any rating to these theives.
I have called them a million times but I hear all kind of lies.Do not purchase from these people it is a big risk and a loss.

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1 out of 1 people found this review helpful.

.

I've been a personal trainer for over 15 years and have trained clients in facilities with Innofit's remanufactured cardio and their Power Strength weight equipment line. When it came time to open my own facility Innofit spent countless hours working with me to help choose the right machines. They completed my order early and delivered machines that my clients thought were brand new. Not only do I now have a booming business with great equipment, they charged me less than any other company I received quotes from!
Chris

5
★★★★★

I've been a personal trainer for over 15 years and have trained clients in facilities with Innofit's remanufactured cardio and their Power Strength weight equipment line. When it came time to open my own facility Innofit spent countless hours working with me to help choose the right machines. They completed my order early and delivered machines that my clients thought were brand new. Not only do I now have a booming business with great equipment, they charged me less than any other company I received quotes from!
Chris

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.

I purchased a Next Generation Bike and a Next Generation treadmill last month and I am taking the time to write this review because it was just a great experience dealing with the people at Innofit, Although the mats I had ordered with the equipment were not on the shipment, they (Innofit management) promptly overnighted them to me. The equipment looks just great and functions the same as it looks. I would recomend this company to anyone looking for a great deal on refurbished fitness equipment.

4
★★★★☆

I purchased a Next Generation Bike and a Next Generation treadmill last month and I am taking the time to write this review because it was just a great experience dealing with the people at Innofit, Although the mats I had ordered with the equipment were not on the shipment, they (Innofit management) promptly overnighted them to me. The equipment looks just great and functions the same as it looks. I would recomend this company to anyone looking for a great deal on refurbished fitness equipment.

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.

I purchased a Precor 576i elliptical remanufactured about a year ago. It took me two months to get it in the first place after many delays and problems. When I did get it the machine would not function correctly so it was sent back and after another two months of delays I got it back and was working. About a month ago I had a house fire and the fire started around the elliptical machine, fire investigators concluded that the fire was caused by the eliptical machine. My home owners insurance conducted there own investigation and had people from precor look at the equipment, They discovered that through the remanufacturing process that wires were gouged and routed incorrectly intern resulting in an electrical fire. So the moral of the story is innofit is a bunch of unexperienced people throwing used junk together as fast as possible I advise everyone that reads this to stay clear of the place if you dont want your house burned down. And i have heard that this is not the first fire caused by faulty work. Precor has had other inquirys about faulty equipment from innofit starting fires. Innofit is totally to blame.

1
★☆☆☆☆

I purchased a Precor 576i elliptical remanufactured about a year ago. It took me two months to get it in the first place after many delays and problems. When I did get it the machine would not function correctly so it was sent back and after another two months of delays I got it back and was working. About a month ago I had a house fire and the fire started around the elliptical machine, fire investigators concluded that the fire was caused by the eliptical machine. My home owners insurance conducted there own investigation and had people from precor look at the equipment, They discovered that through the remanufacturing process that wires were gouged and routed incorrectly intern resulting in an electrical fire. So the moral of the story is innofit is a bunch of unexperienced people throwing used junk together as fast as possible I advise everyone that reads this to stay clear of the place if you dont want your house burned down. And i have heard that this is not the first fire caused by faulty work. Precor has had other inquirys about faulty equipment from innofit starting fires. Innofit is totally to blame.

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Bought a Life Fitness Next Gen Treadmill and it looks and runs like new. They have a flat rate $200 shipping fee so it was very cost effective. Really glad I purchased from Innofit.

5
★★★★★

Bought a Life Fitness Next Gen Treadmill and it looks and runs like new. They have a flat rate $200 shipping fee so it was very cost effective. Really glad I purchased from Innofit.

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I purchased a Precor Elliptical for my girlfriend. It was well worth the wait...it looked brand new! She loves it and uses it everyday.

2
★★★★★

I purchased a Precor Elliptical for my girlfriend. It was well worth the wait...it looked brand new! She loves it and uses it everyday.

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I wanted to buy a stationary bike but I really could not afford a new bike at this time. I purchased a Star Trac refurbished bike for less than half the price of a comparable new one, and if I didn't know better, I would swear that the bike is brand new. I had to wait 4 weeks for the bike to be delivered, but it was worth the wait. If you can't afford to buy a new bike, buying a refurbished one from this company is the next best thing.

2
★★★★☆

I wanted to buy a stationary bike but I really could not afford a new bike at this time. I purchased a Star Trac refurbished bike for less than half the price of a comparable new one, and if I didn't know better, I would swear that the bike is brand new. I had to wait 4 weeks for the bike to be delivered, but it was worth the wait. If you can't afford to buy a new bike, buying a refurbished one from this company is the next best thing.

.

I recently bought a used treadmill here and it works and looks like new. Prices are very competitive too. I'm local so I saved on shipping. Would definitely recommend.

4
★★★★☆

I recently bought a used treadmill here and it works and looks like new. Prices are very competitive too. I'm local so I saved on shipping. Would definitely recommend.

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Ordered a refurbished Precor bike on April 13, 2010
Paid $1695 by credit card. Never received the bike as promised. I sent a an email to find out why the delay. Was told they were waiting on a part and it would ship in a few days. After several weeks I still had not received the exercise bike so sent another email. Was promised it would be shipped by the end of the week it is now July and I have still not received the exercise bike. I called several times and each time the receptionist promised me I would receive a call back that day. Not once did anyone from the company return my call. I finally called and insisted I speak with the owner David Shaw. He was rude and handed me off to a Connie his assistant who promised me she would send me a refund. I have never received the refund as promised. I have now instituted a disputed charge claim with my credit card company. I strongly advise to not do any business with this company.

0
★☆☆☆☆

Ordered a refurbished Precor bike on April 13, 2010
Paid $1695 by credit card. Never received the bike as promised. I sent a an email to find out why the delay. Was told they were waiting on a part and it would ship in a few days. After several weeks I still had not received the exercise bike so sent another email. Was promised it would be shipped by the end of the week it is now July and I have still not received the exercise bike. I called several times and each time the receptionist promised me I would receive a call back that day. Not once did anyone from the company return my call. I finally called and insisted I speak with the owner David Shaw. He was rude and handed me off to a Connie his assistant who promised me she would send me a refund. I have never received the refund as promised. I have now instituted a disputed charge claim with my credit card company. I strongly advise to not do any business with this company.

Pros: none

Cons: Does not deliver

.

I ordered and paid for an precor bike, $1400.00. We never received the bike. After a month of poor customer service, or none at all, we requested a refund. We did not receive the refund as well. When calling to try and resolve the issue we were hung up on by the owner, David Shaw, and the manager Connie Cate, several times. I had to file a fraud claim with my credit card company and with Better Business Bureau. I found out they have over 12 claims on them for this situation. DO NOT USE THIS COMPANY

1
★☆☆☆☆

I ordered and paid for an precor bike, $1400.00. We never received the bike. After a month of poor customer service, or none at all, we requested a refund. We did not receive the refund as well. When calling to try and resolve the issue we were hung up on by the owner, David Shaw, and the manager Connie Cate, several times. I had to file a fraud claim with my credit card company and with Better Business Bureau. I found out they have over 12 claims on them for this situation. DO NOT USE THIS COMPANY

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1 out of 1 people found this review helpful.

.

Paid in full $1400.00 for a Precor bike. Was promised delivery in 7 days. It's been two months and I have NEVER received the bike. I have been promised refunds, but never given one. Was told they have no money in their account. The owner, DAVID SHAW, hangs ups whenever I am able to reach him. This company has an 'F' rating with the Better Business Bureau and has 12 open claims on them. CONNIE CATE, the other person in charge, is as unhelpful and unprofessional as he is. They take peoples money for a living, what a sad way to live. DO NOT USE THIS COMPANY. IT IS A SCAM.

0
★☆☆☆☆

Paid in full $1400.00 for a Precor bike. Was promised delivery in 7 days. It's been two months and I have NEVER received the bike. I have been promised refunds, but never given one. Was told they have no money in their account. The owner, DAVID SHAW, hangs ups whenever I am able to reach him. This company has an 'F' rating with the Better Business Bureau and has 12 open claims on them. CONNIE CATE, the other person in charge, is as unhelpful and unprofessional as he is. They take peoples money for a living, what a sad way to live. DO NOT USE THIS COMPANY. IT IS A SCAM.

Pros: Nothing

Cons: 'F' rating with the BETTER BUSINESS BUREAU

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We purchased a refurbished Precor Elliptical Trainer from this firm 4/2006. After ordering (and paying), we experienced delay after delay, which was not the biggest problem. The way this company conducts business is the frustraing part: they promise to cal, and don't. They promise delivery dates, and don't call to tell you they have been moved - you find out when you call to confirm. We paid April 14, and received the equipment June 16th. The fine print on the invoice states "Remanufactured products normally ship in 5-12 working days." Not so much.
We gave them another shot this year when we needed to have the belts replaced - one shredded during use. We got the same type of treatment from the professionals at Innofit. They promised to call and did not, promised delivery dates, which came and went, etc. The belts that were promised were not what we received - we got aftermarket parts, when we were promised Precor original parts. Not acceptable. The belts squeak and whine and the machine is still not usable. My advise, after two honest attempts, is: don't deal with this company.

1
★★☆☆☆

We purchased a refurbished Precor Elliptical Trainer from this firm 4/2006. After ordering (and paying), we experienced delay after delay, which was not the biggest problem. The way this company conducts business is the frustraing part: they promise to cal, and don't. They promise delivery dates, and don't call to tell you they have been moved - you find out when you call to confirm. We paid April 14, and received the equipment June 16th. The fine print on the invoice states "Remanufactured products normally ship in 5-12 working days." Not so much.
We gave them another shot this year when we needed to have the belts replaced - one shredded during use. We got the same type of treatment from the professionals at Innofit. They promised to call and did not, promised delivery dates, which came and went, etc. The belts that were promised were not what we received - we got aftermarket parts, when we were promised Precor original parts. Not acceptable. The belts squeak and whine and the machine is still not usable. My advise, after two honest attempts, is: don't deal with this company.

Pros: Local

Cons: Overpromise, Underdeliver

 

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