Brent's Carpet One Floor & Home Inc

★★★★☆
  • 24220 Lyons Ave

    Newhall, CA 91321

    Map & Directions
  • 661-255-3337

About Brent's Carpet One Floor & Home Inc

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Details
Hours
Monday 9:00 AM - 8:00 PM ; Tuesday-Friday 9:00 AM - 6:00 PM ; Saturday 9:00 AM - 5:00 PM

Home & Garden

Home & Garden
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4.1 10
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Worst service ever, do NOT buy anything from Brents. They will gladly take your money but when it comes to an issue they will sit there and go around it. I purchased a very expensive carpet and padding from Brents. After about 4 years we had to get the padding replaced by Brents (under warranty) in the process they damaged my carpet by over stretching it and ripping the carpet. The installers came out to my home three different times and not once did Brent (Owner) or any of his management staff come out to try to fix the issue or even look at the hole. Instead they called us liars and refused to do anything unless an inspector deemed them liable, and they did after all that and 4 months of aggravation. They finally came out to replace the carpet and they went about it the CHEAP way and did not order enough carpet for the large room. Instead they had to cut the carpet up and we ended up with four seems in our carpet. When we called to complain again we got the run around. At the end nothing has been settled and we are still going at it with them. Worst service ever.

1
★☆☆☆☆

Worst service ever, do NOT buy anything from Brents. They will gladly take your money but when it comes to an issue they will sit there and go around it. I purchased a very expensive carpet and padding from Brents. After about 4 years we had to get the padding replaced by Brents (under warranty) in the process they damaged my carpet by over stretching it and ripping the carpet. The installers came out to my home three different times and not once did Brent (Owner) or any of his management staff come out to try to fix the issue or even look at the hole. Instead they called us liars and refused to do anything unless an inspector deemed them liable, and they did after all that and 4 months of aggravation. They finally came out to replace the carpet and they went about it the CHEAP way and did not order enough carpet for the large room. Instead they had to cut the carpet up and we ended up with four seems in our carpet. When we called to complain again we got the run around. At the end nothing has been settled and we are still going at it with them. Worst service ever.

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Business Response:

Brent’s Carpet One considers our customers to be family. Excellent customer service is a top priority for us. As a result, Brent’s Carpet One has won the Signal’s “Best Of the SCV” readers choice award every year for more than a decade. Why? For the simple reason that we take care of our customers. Obviously we aren’t perfect, but we try to be. In the rare case that a customer has a concern we always respond promptly. In this case we elevated the concern to the manufacturer, requesting an independent inspector to look at the problem. As with any business in a service industry, we need to determine the exact nature of the problem in order to perform the correct repair. As a result of the inspection we immediately made arrangements to replace the carpet at our expense. The replacement carpet was installed to our exacting standards, including a reasonable amount of seams to reduce unnecessary waste, as is prominently mentioned in our contract. Despite the full replacement, the customer has targeted our company with outrageous defamatory remarks in order to harm our reputation and in an obvious attempt to force further concessions from our company. We have a report from an independent, certified carpet laboratory that the customer’s carpet was abused by overexposure to liquids, and had strange odors from pets. Despite the findings of customer’s mistreatment of the carpet and notwithstanding that the BBB has dismissed the customer claim as fully resolved, we have not sought reimbursement from the customer though we are fully justified in doing so. Finally, the customer states we have given them “the runaround” and that nothing is settled. This is false. Their carpet was replaced at our cost. During and after installing new carpet when we tried to speak with them on amicable terms, they hung up on us three times. It is truly disheartening when the best service possible is provided and ultimately disregarded.
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Worst service ever, do NOT buy anything from Brents. They will gladly take your money but when it comes to an issue they will sit there and go around it. I purchased a very expensive carpet and padding from Brents. After about 4 years we

3
★★★★★

Worst service ever, do NOT buy anything from Brents. They will gladly take your money but when it comes to an issue they will sit there and go around it. I purchased a very expensive carpet and padding from Brents. After about 4 years we

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Brent's Carpet One was top notch from beginning to end. Brent personally came to our home to measure our floors and they were installed within days. We have beautiful new hardwood, carpet, and tile. His installers were prompt, clean, and made it look like a new house. I highly recommend Brent's for your flooring. He does not nickle and dime you like some carpet outlets and when the job is finished it is done right. Kudos to Brent's Carpet One!

5
★★★★★

Brent's Carpet One was top notch from beginning to end. Brent personally came to our home to measure our floors and they were installed within days. We have beautiful new hardwood, carpet, and tile. His installers were prompt, clean, and made it look like a new house. I highly recommend Brent's for your flooring. He does not nickle and dime you like some carpet outlets and when the job is finished it is done right. Kudos to Brent's Carpet One!

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Brent's is the BEST! Not only does my new hardwood floor look absolutely beautiful, but the service I received was above and beyond anything else I have ever experienced anywhere!

5
★★★★★

Brent's is the BEST! Not only does my new hardwood floor look absolutely beautiful, but the service I received was above and beyond anything else I have ever experienced anywhere!

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Beware of overcharges for services that were never performed
I had linolieum replaced in my rental. I was charged $55 to disconnect and move a fridge all of three feet ( tops ). When I inspected the job the next day, I realized the worker did not even do me the courtesy of reconnecting the water line or plugging it back into the outlet. I had to move the fridge and do this myself. I am not some petty, whinny person. BUT, if you pay someone $55 to do a miniscule job, DO IT! I called Brent about this matter, the guy denied the whole thing and told me that he would, "call me right back". I am still waiting for that call. I am disputing such a frivolous and ridiculous charge.

1
★☆☆☆☆

Beware of overcharges for services that were never performed
I had linolieum replaced in my rental. I was charged $55 to disconnect and move a fridge all of three feet ( tops ). When I inspected the job the next day, I realized the worker did not even do me the courtesy of reconnecting the water line or plugging it back into the outlet. I had to move the fridge and do this myself. I am not some petty, whinny person. BUT, if you pay someone $55 to do a miniscule job, DO IT! I called Brent about this matter, the guy denied the whole thing and told me that he would, "call me right back". I am still waiting for that call. I am disputing such a frivolous and ridiculous charge.

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Business Response:

Misunderstanding Carlos, Our crews would have had to move the fridge out to install the flooring. For liability purposes we are not able to reconnect a fridge if we are not the ones who disconnected it. We apologize for the misunderstanding, and would love to speak with you about the matter, but there is not enough information here to be able to track you down. Please call our store and ask for Ben or George so that we can come to a resolution on the matter, we want all of our customers to have a good experience with our store. I hope that despite the issue with the fridge, that you are enjoying your flooring choice and that it is performing well for you. I look forward to speaking with you soon. Ben
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Not only do they have a wonderful selection but they also are willing to work with the prices a bit too I discovered. However, that was not what impressed me the most. When we had a flood in our home, Brent's made sure it was repaired correctly before they would even consider laying the floors down. They were not looking out for their bottom line but rather the integrity of their work and name! VERY IMPRESSIVE for this day and age!!

5
★★★★★

Not only do they have a wonderful selection but they also are willing to work with the prices a bit too I discovered. However, that was not what impressed me the most. When we had a flood in our home, Brent's made sure it was repaired correctly before they would even consider laying the floors down. They were not looking out for their bottom line but rather the integrity of their work and name! VERY IMPRESSIVE for this day and age!!

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Brent's store has terrific customer service and a large selection of carpet, tile, and wood flooring. They also carry a large line of window coverings. I have used Brent's for many years and have been very happy with all my flooring/window coverings.

5
★★★★★

Brent's store has terrific customer service and a large selection of carpet, tile, and wood flooring. They also carry a large line of window coverings. I have used Brent's for many years and have been very happy with all my flooring/window coverings.

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Wow, Brent's just finished installing the most beautiful hardwood floor for me. Their salesperson (Chris) was knowledgeable and could not have picked a more perfect flooring to complement our house. THANK YOU Chris.

5
★★★★★

Wow, Brent's just finished installing the most beautiful hardwood floor for me. Their salesperson (Chris) was knowledgeable and could not have picked a more perfect flooring to complement our house. THANK YOU Chris.

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Brent's was the only flooring retailer to suggest the perfect solution to my flooring quandary--a product (Amtico) that no other merchant even mentioned! The designer, Rebecca, was a joy to work with and promptly remedied the few concerns that arose. Installers were on time, put in a long day, and were polite and accommodating. Overall, no surprise that this merchant is one of the most popular in my area!

3
★★★☆☆

Brent's was the only flooring retailer to suggest the perfect solution to my flooring quandary--a product (Amtico) that no other merchant even mentioned! The designer, Rebecca, was a joy to work with and promptly remedied the few concerns that arose. Installers were on time, put in a long day, and were polite and accommodating. Overall, no surprise that this merchant is one of the most popular in my area!

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.

We had a GREAT experioence at Brent's Carpet. The employees are so friendly and helpful. Eileen helped us with our ceramic tile and carpet selection and was great about helping us select the right colors for our kitchen and living room. Eileen is a fun and friendly person. It is a family friendly place and we even got to meet Brent when we visited the store to look at samples.

Great experience overall!!

PROS: Excellent customer service!!!!!!!!
CONS: Can't think of any cons

5
★★★★★

We had a GREAT experioence at Brent's Carpet. The employees are so friendly and helpful. Eileen helped us with our ceramic tile and carpet selection and was great about helping us select the right colors for our kitchen and living room. Eileen is a fun and friendly person. It is a family friendly place and we even got to meet Brent when we visited the store to look at samples.

Great experience overall!!

PROS: Excellent customer service!!!!!!!!
CONS: Can't think of any cons

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Message from Brent's Carpet One Floor & Home Inc

Brent's Carpet One is a family business that has been a fixture in the Santa Clarita Valley for more than 30 years. Brent and his son Ben personally insure the quality and professionalism of all facets of the organization. There is a reason that every readers choice award in the Santa Clarita Valley has recognized Brent's as the #1 flooring store. Brent's is owned and operated locally, but belongs to the largest buying group of flooring in the world. With over 100 million new floors sold, and over 1000 locations in North America, Carpet One gives Brent's the leverage to do the job right at the best prices in town. And remember our Beautiful Guarantee, if you don't love the floor you choose, we'll replace the product and install it for free!



(*See store for details)

More about Brent's Carpet One Floor & Home Inc

All flooring sales and installation including Carpet, Hardwood, Tile, (showers, walls, and backsplashes) Laminate, Vinyl and other synthetic flooring. Area Rugs Window Treatments and Shutters

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