Payless Car Rental

★★★★☆
  • 734 San Bruno Ave E

    San Bruno, CA 94066

    Map & Directions
  • 650-737-6134

About Payless Car Rental

Categories
Hours
Daily, 6:30am - 10pm

Automotive

Automotive
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WARNING! This place is a hustle. When I picked up the car (20 minutes outside the airport) they did the 'walk around' and notated over 35 (35!!!!) dings and dents so I would not be responsible for this trashed vehicle. I did not use

3
★★★★★

WARNING! This place is a hustle. When I picked up the car (20 minutes outside the airport) they did the 'walk around' and notated over 35 (35!!!!) dings and dents so I would not be responsible for this trashed vehicle. I did not use

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Completely dishonest and deceptive staff. My husband and I both rented cars within a week of eachother, and were told different policies on paying for gas. My husband was charged a fee for a full tank of gas that he didn't use, and

3
★★★★★

Completely dishonest and deceptive staff. My husband and I both rented cars within a week of eachother, and were told different policies on paying for gas. My husband was charged a fee for a full tank of gas that he didn't use, and

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This is one of the crappiest car rental places I've ever used, and I travel a lot. I happened to get a traffic ticket while in CA and got charged $25 by them for "processing fees" (making a photocopy of the ticket and forwarding it on).

3
★★★★★

This is one of the crappiest car rental places I've ever used, and I travel a lot. I happened to get a traffic ticket while in CA and got charged $25 by them for "processing fees" (making a photocopy of the ticket and forwarding it on).

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I made a reservation for a car with these guys they had my flight number and time of arrival and my plane was delayed. I was still at the corner for the customer service shuttle way before they closed and yet they never showed. Not only that but they closed and I had no car. What ever!!

0
★☆☆☆☆

I made a reservation for a car with these guys they had my flight number and time of arrival and my plane was delayed. I was still at the corner for the customer service shuttle way before they closed and yet they never showed. Not only that but they closed and I had no car. What ever!!

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Rented in San Bruno, CA (near SF Airport).Was quoted one price when I booked the car online; however, this location charges an EXTRA $5/day if you pay with your Visa debit card. My Visa card is all I have, so I got stuck paying them the extra $$$.The car was very smelly and dirty with stains and cigarette burn holes. The passenger side floor was dirty (looked like sand on the floor). While I was at the counter another lady who had just gotten her keys to her rental came running in to inquire about the bad cigarette smell in her rental. The manager said the cars are all non-smoking. I had to use incense to get the smell out of my rental.The "good" part of my experience was that I did not have to wait long at the rental agency.

4
★★★★☆

Rented in San Bruno, CA (near SF Airport).Was quoted one price when I booked the car online; however, this location charges an EXTRA $5/day if you pay with your Visa debit card. My Visa card is all I have, so I got stuck paying them the extra $$$.The car was very smelly and dirty with stains and cigarette burn holes. The passenger side floor was dirty (looked like sand on the floor). While I was at the counter another lady who had just gotten her keys to her rental came running in to inquire about the bad cigarette smell in her rental. The manager said the cars are all non-smoking. I had to use incense to get the smell out of my rental.The "good" part of my experience was that I did not have to wait long at the rental agency.

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1-19-08 I just got back from my trip to the Bay area. The car I rented from Payless had bald rear tires. I found this out when the air pressure light went off on the dash and I pulled in a gas station to check the tires. Upon returning the car, I noticed many of their other cars also had very worn tires. Not very good when you have to drive 80 just to keep up on California freeways.

The car also had a few pounds of glass in the passenger side door. Sounded like gravel eveytime you closed the door. Not impressed with this outfit.

2
★★☆☆☆

1-19-08 I just got back from my trip to the Bay area. The car I rented from Payless had bald rear tires. I found this out when the air pressure light went off on the dash and I pulled in a gas station to check the tires. Upon returning the car, I noticed many of their other cars also had very worn tires. Not very good when you have to drive 80 just to keep up on California freeways.

The car also had a few pounds of glass in the passenger side door. Sounded like gravel eveytime you closed the door. Not impressed with this outfit.

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I had the same experience with this company as a lot of people. They hurriedly inspected the car, which was still wet from the car wash and checked in a shady enclosure. I barely drove it and employee checked for damage in the sun and he found one tiny ding in the top of the trunk. He said I would have to fill out an accident report. He said the owner make him do this all the time, but "don't worry, they'll research it". They sure did, two weeks later I got a bill for over $2,500 for damage all over the car; the hood, front bumper, doors, etc. I thought it strange that their rates were half the cost of everyone else, now I know why. Please rent elsewhere!!!

1
★★★☆☆

I had the same experience with this company as a lot of people. They hurriedly inspected the car, which was still wet from the car wash and checked in a shady enclosure. I barely drove it and employee checked for damage in the sun and he found one tiny ding in the top of the trunk. He said I would have to fill out an accident report. He said the owner make him do this all the time, but "don't worry, they'll research it". They sure did, two weeks later I got a bill for over $2,500 for damage all over the car; the hood, front bumper, doors, etc. I thought it strange that their rates were half the cost of everyone else, now I know why. Please rent elsewhere!!!

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When making my reservations online everything was fine. Once I went to pick up the rental car, that's when the charges came in - when I didn't have the resources to go anywhere else. First you wait forever at the airport for a shuttle to pick you up (semi-normal), however there were additional charge surprises on the pick-up and many more surprises when I returned the car. They even claimed "oh I can't believe the last salesperson didn't tell you that" - after they already had my credit card to charge. I warn you DO NOT use Payless!!!

0
★☆☆☆☆

When making my reservations online everything was fine. Once I went to pick up the rental car, that's when the charges came in - when I didn't have the resources to go anywhere else. First you wait forever at the airport for a shuttle to pick you up (semi-normal), however there were additional charge surprises on the pick-up and many more surprises when I returned the car. They even claimed "oh I can't believe the last salesperson didn't tell you that" - after they already had my credit card to charge. I warn you DO NOT use Payless!!!

Pros: Online setup was easy.

Cons: Pick-up was a problem.

 

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