Leslie's Swimming Pool Supplies

★★★☆☆
Expert Advice, Quality Products. Low Prices, Superior Service.
  • 14721 Pomerado Rd

    Poway, CA 92064

    Map & Directions
  • 858-513-0114

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Leslie's Swimming Pool Supplies

8967 Mira Mesa Blvd San Diego, CA

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Leslie's Pool Supplies

1611 S Centre City Pkwy Escondido, CA

2.6 5
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I recently went here and they were very friendly and spent a lot of time helping me understand and balance the chemistry of my pool. They went over the results of the water test and explained what the results actually mean and why they are important. I give them high marks for customer service

5
★★★★★

I recently went here and they were very friendly and spent a lot of time helping me understand and balance the chemistry of my pool. They went over the results of the water test and explained what the results actually mean and why they are important. I give them high marks for customer service

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Very unhappy with them. Some service that should have been completed in few days, took them over two month. They do not return calls either.

0
★☆☆☆☆

Very unhappy with them. Some service that should have been completed in few days, took them over two month. They do not return calls either.

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Wow!!! Huge difference since I last visited this store (about 2 years ago). The previous manager wouldn't give you the time of day and spent most of her time smoking cigarettes behind the store. My pool was a swamp when I got back from vacation and I desperately needed help clearing it up. I decided to give this store one more chance. I'M GLAD I DID!!! Jason (I think that's his name) greeted me as soon as I walked into the store and asked me how I was doing. I told him my pool was a swamp and it had to be cleaned up before Thanksgiving. He spent the next 10 minutes TEACHING me about algae, how to clean my pool, and how to prevent algae from coming back. Nobody had ever taken the time to teach me about the proper way to use the chemicals that I had spent LOT'S of money on over the years. This was by far the best experience of customer service I have EVER received from any business. I returned 3 days later, after my pool was sparkling :-) , and was helped by a different associate named Daniel. He was just as friendly and knowledgeable. Jason was helping another customer at the time and while he was ringing her up he said "hi" to me and asked me how the pool looked. He even remembered my name. I am SO glad I gave this place a second chance. They finally have a staff that cares about the customer and my pool has never looked better. :-)

5
★★★★★

Wow!!! Huge difference since I last visited this store (about 2 years ago). The previous manager wouldn't give you the time of day and spent most of her time smoking cigarettes behind the store. My pool was a swamp when I got back from vacation and I desperately needed help clearing it up. I decided to give this store one more chance. I'M GLAD I DID!!! Jason (I think that's his name) greeted me as soon as I walked into the store and asked me how I was doing. I told him my pool was a swamp and it had to be cleaned up before Thanksgiving. He spent the next 10 minutes TEACHING me about algae, how to clean my pool, and how to prevent algae from coming back. Nobody had ever taken the time to teach me about the proper way to use the chemicals that I had spent LOT'S of money on over the years. This was by far the best experience of customer service I have EVER received from any business. I returned 3 days later, after my pool was sparkling :-) , and was helped by a different associate named Daniel. He was just as friendly and knowledgeable. Jason was helping another customer at the time and while he was ringing her up he said "hi" to me and asked me how the pool looked. He even remembered my name. I am SO glad I gave this place a second chance. They finally have a staff that cares about the customer and my pool has never looked better. :-)

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I have gone to Leslie's pool supply in Poway for many years but the past two the turnover of the help is great and I never see a manager in there. Memorial Day weekend took the cake, the sales person was very insulting over the name of the pump my husband took in to be looked at. We took back everything I had purchased the day before and earlier that day and turned around and drove directly to the Escondido store where we had previously done business and did a repurchase where the store people are friendly, polite and very helpful. We will not be going to the Poway store anymore but rather will drive back to the Escondido store. Also found another local store off Poway road where the sales people are friendly and helpful too. Dale's pool supply -- and more reasonable!

1
★☆☆☆☆

I have gone to Leslie's pool supply in Poway for many years but the past two the turnover of the help is great and I never see a manager in there. Memorial Day weekend took the cake, the sales person was very insulting over the name of the pump my husband took in to be looked at. We took back everything I had purchased the day before and earlier that day and turned around and drove directly to the Escondido store where we had previously done business and did a repurchase where the store people are friendly, polite and very helpful. We will not be going to the Poway store anymore but rather will drive back to the Escondido store. Also found another local store off Poway road where the sales people are friendly and helpful too. Dale's pool supply -- and more reasonable!

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After moving to Penasquitos, we started shopping at the Poway store because it was the closest location. We've made many purchases at this store and every time we are there, the woman who is the manager at this location will do everything TO NOT HELP CUSTOMERS. She always has a scowl on her face and is NOT friendly at all. Every time we go in there are new people working there. When the store gets busy, she takes off. When asked for help, she can't be bothered. I will drive anywhere else - but not to Leslie's in Poway for pool supplies. Maybe if you got a GOOD manager, business would be better.
-Jack Macy
Rancho Penasquitos

1
★☆☆☆☆

After moving to Penasquitos, we started shopping at the Poway store because it was the closest location. We've made many purchases at this store and every time we are there, the woman who is the manager at this location will do everything TO NOT HELP CUSTOMERS. She always has a scowl on her face and is NOT friendly at all. Every time we go in there are new people working there. When the store gets busy, she takes off. When asked for help, she can't be bothered. I will drive anywhere else - but not to Leslie's in Poway for pool supplies. Maybe if you got a GOOD manager, business would be better.
-Jack Macy
Rancho Penasquitos

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