Star Auto Body

★★★★☆
  • 1856 E Los Angeles Ave

    Simi Valley, CA 93065

    Cross street: Located near the corner of Los Angeles Ave & Erringer Street

    Map & Directions
  • 805-583-8275

About Star Auto Body

Hours
M-F 8am - 5pm

Automotive

Automotive
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I am terribly disappointed in this shop. So much in fact, that I decided to have my vehicle repaired by another facility. Star Auto Body was recommended by someone I know in the Auto Body industry. I felt this was going to be a good thing. Unfortunately... things didn't work out.

They seemed very unorganized, and they couldn't give me an "on-the-spot" estimate. They said they had to wait for the "assignment" from the insurance company.

They took pictures and said they would e-mail me a quote. I dropped by, at the end of the day to see what happened with the quote, and they said they had the wrong claim number. I'm not sure why they needed a claim number to create a quote, but I reviewed the information I had and provided them with the corrected claim number.

The next day I still didn't have a quote, so I called them to get a status. The person I first spoke with didn't even know I had taken my car in for a quote. She couldn't find any information in the computer. She eventually transferred me to another person, and I was told that the information for the estimate was sitting the estimator's desk.

I expressed urgency getting the estimate from them, and she told me that it would most likely not be that day, because they had someone else's car being inspected and their insurance company was there. I told her I expected the estimate before end of day.

The estimate didn't arrive until the following morning. When I reviewed it, I couldn't believe my eyes. While I am no auto-body expert, I know what my car looked like before I was rear-ended. I knew that my trailer hitch absorbed a good portion of the damage. The estimate didn't even list the damage to the trailer hitch (which was obviously pushed about three inches back and off-center). And, while the trailer hitch is attached to the frame, I was very concerned about frame damage.

As soon as I received the estimate, I called the insurance company to contest the content, and expressed my concern that the hitch wasn't even listed in the estimate. The insurance company representative said she noticed that in the estimate as well, but she had already issued the check.

That leads me to one of two possible conclusions. Either this company makes it a practice to "low ball" estimates to get more business, or they have estimators who are incompetent, missing the most obvious damage in a vehicle in their estimates.

A third, and more disturbing thought also crossed my mind. Being that this body shop is a "recommended" and "approved" body shop by AAA Insurance, how can I be sure that I am getting an accurate estimate, when they are waiting for the insurance company assignment. How can I know that they are working in my best interest to repair MY vehicle?

There really should not be any reason for them to wait for any insurance information to provide a quote. The ethics of the shop seriously come into question by this practice.

I have a feeling that, if I didn't know anything about cars, they would have never repaired the trailer hitch while my safety and the safety of other drivers might have been compromised if the trailer hitch ever failed.

Needless to say, there were enough red flags raised to avoid using Star Auto Body for my vehicle repairs. Based on my experience, I would NEVER use or recommend STAR Auto Body in Simi Valley.

1
★☆☆☆☆

I am terribly disappointed in this shop. So much in fact, that I decided to have my vehicle repaired by another facility. Star Auto Body was recommended by someone I know in the Auto Body industry. I felt this was going to be a good thing. Unfortunately... things didn't work out.

They seemed very unorganized, and they couldn't give me an "on-the-spot" estimate. They said they had to wait for the "assignment" from the insurance company.

They took pictures and said they would e-mail me a quote. I dropped by, at the end of the day to see what happened with the quote, and they said they had the wrong claim number. I'm not sure why they needed a claim number to create a quote, but I reviewed the information I had and provided them with the corrected claim number.

The next day I still didn't have a quote, so I called them to get a status. The person I first spoke with didn't even know I had taken my car in for a quote. She couldn't find any information in the computer. She eventually transferred me to another person, and I was told that the information for the estimate was sitting the estimator's desk.

I expressed urgency getting the estimate from them, and she told me that it would most likely not be that day, because they had someone else's car being inspected and their insurance company was there. I told her I expected the estimate before end of day.

The estimate didn't arrive until the following morning. When I reviewed it, I couldn't believe my eyes. While I am no auto-body expert, I know what my car looked like before I was rear-ended. I knew that my trailer hitch absorbed a good portion of the damage. The estimate didn't even list the damage to the trailer hitch (which was obviously pushed about three inches back and off-center). And, while the trailer hitch is attached to the frame, I was very concerned about frame damage.

As soon as I received the estimate, I called the insurance company to contest the content, and expressed my concern that the hitch wasn't even listed in the estimate. The insurance company representative said she noticed that in the estimate as well, but she had already issued the check.

That leads me to one of two possible conclusions. Either this company makes it a practice to "low ball" estimates to get more business, or they have estimators who are incompetent, missing the most obvious damage in a vehicle in their estimates.

A third, and more disturbing thought also crossed my mind. Being that this body shop is a "recommended" and "approved" body shop by AAA Insurance, how can I be sure that I am getting an accurate estimate, when they are waiting for the insurance company assignment. How can I know that they are working in my best interest to repair MY vehicle?

There really should not be any reason for them to wait for any insurance information to provide a quote. The ethics of the shop seriously come into question by this practice.

I have a feeling that, if I didn't know anything about cars, they would have never repaired the trailer hitch while my safety and the safety of other drivers might have been compromised if the trailer hitch ever failed.

Needless to say, there were enough red flags raised to avoid using Star Auto Body for my vehicle repairs. Based on my experience, I would NEVER use or recommend STAR Auto Body in Simi Valley.

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.

I was so impressed with the excellent customer service and quality work that Star Autobody gave us. The customer service I got from the moment I walked in the door, to when we picked up my car was phenominal. Karin was very prompt in getting me a quote. She answered all of my questions, and her follow-up while my car was being fixed was exceptional. My car looks brand new and I would highly recommend them to my closest friends. They go the extra mile. Thank you Star Autobody for making a stressful situation into a pleasant experience!

5
★★★★★

I was so impressed with the excellent customer service and quality work that Star Autobody gave us. The customer service I got from the moment I walked in the door, to when we picked up my car was phenominal. Karin was very prompt in getting me a quote. She answered all of my questions, and her follow-up while my car was being fixed was exceptional. My car looks brand new and I would highly recommend them to my closest friends. They go the extra mile. Thank you Star Autobody for making a stressful situation into a pleasant experience!

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The comment below is completely false. This customer came to our shop asking us to help him get his car out of another shop in Chatsworth. We offer a written warranty. We had his car towed to our shop per his request; we spoke to the other shop and had his storage fees waived even though he also signed a work authorization. Once the car was at our shop we went over the repairs which were from the estimate he provided. In regards to the "false" tow bill, the vehicle was towed by Daves Towing 805.526.4221 which is also the same company the CHP uses, copies of the tow bills were provided to the vehicle owner. These are very serious unwarranted accusations which we are now consulting our attorney. He also posted false accusations about the other body shop where the vehicle was picked up from. It is very unfortunate that the 2 bad reviews we have gotten are for unwarranted complaints. We do not warranty repairs if you run into your trailer and we do not falsify tow bills.

5
★★★★★

The comment below is completely false. This customer came to our shop asking us to help him get his car out of another shop in Chatsworth. We offer a written warranty. We had his car towed to our shop per his request; we spoke to the other shop and had his storage fees waived even though he also signed a work authorization. Once the car was at our shop we went over the repairs which were from the estimate he provided. In regards to the "false" tow bill, the vehicle was towed by Daves Towing 805.526.4221 which is also the same company the CHP uses, copies of the tow bills were provided to the vehicle owner. These are very serious unwarranted accusations which we are now consulting our attorney. He also posted false accusations about the other body shop where the vehicle was picked up from. It is very unfortunate that the 2 bad reviews we have gotten are for unwarranted complaints. We do not warranty repairs if you run into your trailer and we do not falsify tow bills.

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As a woman, I find it very difficult to find a repair shop that doesn't treat you like an idiot or over charge because you are a female and they assume you don't know what they are talking about. But I have to say I did find one at Star Auto Body. They explained the repair process to me, the price was reasonable and the work was excellent! You wouldn't know I ever wrecked my car! This is a rare find and if you are looking for an auto body shop, DON'T HESITATE to go to Star Auto Body you will not be dissapointed. The estimators don't act like used car salesman and they are so accomodating and friendly, Star even has a female estimator which is very refreshing to see! They even got me a discount on my rental car. Getting into a car accident is a stressful process but getting my car repaired was the least stressful part!

2
★★★★★

As a woman, I find it very difficult to find a repair shop that doesn't treat you like an idiot or over charge because you are a female and they assume you don't know what they are talking about. But I have to say I did find one at Star Auto Body. They explained the repair process to me, the price was reasonable and the work was excellent! You wouldn't know I ever wrecked my car! This is a rare find and if you are looking for an auto body shop, DON'T HESITATE to go to Star Auto Body you will not be dissapointed. The estimators don't act like used car salesman and they are so accomodating and friendly, Star even has a female estimator which is very refreshing to see! They even got me a discount on my rental car. Getting into a car accident is a stressful process but getting my car repaired was the least stressful part!

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User Rating: 5 out of 5 stars
by Simi Girl 08/27/2010
As a woman, I find it very difficult to find a repair shop that doesn't treat you like an idiot or over charge because you are a female and they assume you don't know what they are talking about. But I have to say I did find one at Star Auto Body. They explained the repair process to me, the price was reasonable and the work was excellent! You wouldn't know I ever wrecked my car! This is a rare find and if you are looking for an auto body shop, DON'T HESITATE to go to Star Auto Body you will not be dissapointed. The estimators don't act like used car salesman and they are so accomodating and friendly, Star even has a female estimator which is very refreshing to see! They even got me a discount on my rental car. Getting into a car accident is a stressful process but getting my car repaired was the least stressful part!

5
★★★★★

User Rating: 5 out of 5 stars
by Simi Girl 08/27/2010
As a woman, I find it very difficult to find a repair shop that doesn't treat you like an idiot or over charge because you are a female and they assume you don't know what they are talking about. But I have to say I did find one at Star Auto Body. They explained the repair process to me, the price was reasonable and the work was excellent! You wouldn't know I ever wrecked my car! This is a rare find and if you are looking for an auto body shop, DON'T HESITATE to go to Star Auto Body you will not be dissapointed. The estimators don't act like used car salesman and they are so accomodating and friendly, Star even has a female estimator which is very refreshing to see! They even got me a discount on my rental car. Getting into a car accident is a stressful process but getting my car repaired was the least stressful part!

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0 out of 1 people found this review helpful.

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I highly recommend. They did a great job and finished the work on time as promised. Friendly staff, great customer service. If you have any issues after taking the car home, they are gladly to take a look at it and fix the problem. I felt I can trust and rely on this place and didn't feel like I was being cheated or scammed.

4
★★★★☆

I highly recommend. They did a great job and finished the work on time as promised. Friendly staff, great customer service. If you have any issues after taking the car home, they are gladly to take a look at it and fix the problem. I felt I can trust and rely on this place and didn't feel like I was being cheated or scammed.

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0 out of 1 people found this review helpful.

.

Thanks for your service Star Auto Body. I was blown away with the quality of work and most of all the price.??

5
★★★★★

Thanks for your service Star Auto Body. I was blown away with the quality of work and most of all the price.??

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.

I liked Star Auto Body for their service.?? They repaired my SUV in five days which was fully damaged

4
★★★★☆

I liked Star Auto Body for their service.?? They repaired my SUV in five days which was fully damaged

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0 out of 1 people found this review helpful.

.

Star Auto body did a great job fixing my Audi. They showed nothing but professionalism. The work was finished on the promised date and the charges were accurate.

4
★★★★☆

Star Auto body did a great job fixing my Audi. They showed nothing but professionalism. The work was finished on the promised date and the charges were accurate.

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0 out of 1 people found this review helpful.

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User Rating: 1 out of 5 stars
by flowersis1000 04/14/2010
DO NOT USE this shop. I had an accident and was sent to this shop. They gave one estimate but by the time they were done the bill was over $1500 higher than they had said it would be to fix the damage.
Almost two years after the repair I bumped the bumper and you won't know I had done it except that the paint cracked and chipped off the bumper (a six inch patch). There is no damage or indent on the bumper except there is the big patch of paint missing and it is cracking and chipping off more and more every day. Went back to them after 3 different auto people told me it was a bad paint job where the paint was not properly sealed or that wouldn't have happened. They refused to fix it and claim this is what is supposed to happen when you put any kind of pressure on the bumper

1
★☆☆☆☆

User Rating: 1 out of 5 stars
by flowersis1000 04/14/2010
DO NOT USE this shop. I had an accident and was sent to this shop. They gave one estimate but by the time they were done the bill was over $1500 higher than they had said it would be to fix the damage.
Almost two years after the repair I bumped the bumper and you won't know I had done it except that the paint cracked and chipped off the bumper (a six inch patch). There is no damage or indent on the bumper except there is the big patch of paint missing and it is cracking and chipping off more and more every day. Went back to them after 3 different auto people told me it was a bad paint job where the paint was not properly sealed or that wouldn't have happened. They refused to fix it and claim this is what is supposed to happen when you put any kind of pressure on the bumper

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1 out of 2 people found this review helpful.

.

Recommended by Toyota, this body shop gave written estimation and actually did a good job in fixing the damage in the car after the car accident. Very dependable and very trustworthy shop in my opinion. The quality of the finished work is very good. I'll definitely come back here if something else happen to the car.

4
★★★★☆

Recommended by Toyota, this body shop gave written estimation and actually did a good job in fixing the damage in the car after the car accident. Very dependable and very trustworthy shop in my opinion. The quality of the finished work is very good. I'll definitely come back here if something else happen to the car.

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0 out of 1 people found this review helpful.

Message from Star Auto Body

OUR MISSION

We promise to do a quality repair on your vehicle and have it completed as quickly as possible. When the safety of your family is at stake, donβ??t settle for second best.

More about Star Auto Body

EXPERT REPAIRS AND FRIENDLY SERVICE * We are dedicated to providing our customers with efficient, safe and high-quality repairs. * Need an estimate? We provide FREE estimates and work with all insurance companies. * Each vehicle is inspected at various stages of the repair process to ensure a quality repair on every vehicle. * Our goal is to make your collision repair experience as pleasant as possible and to restore your vehicle back to pre-accident condition. * Star Auto Body offers nothing less than quality at competitive prices with guaranteed service. * By employing only the highest skilled technicians we are able to offer a lifetime warranty on all of our workmanship.

 

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