Super Silver

★★☆☆☆
  • 1301 Pacific Ave

    Santa Cruz, CA 95060

    Map & Directions
  • 831-460-9696

About Super Silver

Categories
Hours
Sun-Thu 10am-9pm, Fri-Sat 10am-10pm

Shopping

Shopping
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Dell Williams Jewelers

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at least the owners pretty hot. She gets 4 stars in my book. I wanted it to be 3.5 stars but since there are no half stars I rounded up. White Trash? classic

2
★★★★☆

at least the owners pretty hot. She gets 4 stars in my book. I wanted it to be 3.5 stars but since there are no half stars I rounded up. White Trash? classic

.

This shop tarnishes the reputation of business on Pacific street. It was the worst experience buying jewelry my wife and I have ever had, and we will never go back! The shop owner offers service on par with that of a bar stool. And what's worse, they cheated us!!!

They "calibrate" their scale right in front of the customers, but it is a sham! I am an engineer, so I had a problem when they used a 1000 gram weight to calibrate a scale for ~5 grams of jewelry. This is like calibrating your bathroom scale with a Ford F350. Completely meaningless and misleading.

The accuracy of a scale changes over the range of measurement. So while I was satisfied that if I happened to be buying $10,000 worth of silver that day the scale would be accurate, I knew she was cheating me on the $40 worth of silver we were buying. I made a scene about it in the store until my wife became so embarrassed that I finally just choked it down.

To placate us as we were paying, the shop owner said she'd give us a few dollars off. But then while the girl at the counter is punching it out on the calculator she quietly tells her to add 10% back onto the total!!! But the girl with the calculator is too dim to understand what she was supposed to do! It gets to the point where I am staring the shop owner in the eye while she explains how to properly rip off my wife and I to the girl at the counter, and my wife is so near the point of tears that I have to swallow it an pay anyway.

Watching the shop owner and the girl at the counter try to discretely work this out was like watching two monkeys trying to #%&@ a football, and might even have been comical if not for my anger and my wife's embarrassment.

This was shortly after they opened so they have likely improved the performance, but we will never be going back and I am looking into how to file a consumer affairs complaint.

0
★☆☆☆☆

This shop tarnishes the reputation of business on Pacific street. It was the worst experience buying jewelry my wife and I have ever had, and we will never go back! The shop owner offers service on par with that of a bar stool. And what's worse, they cheated us!!!

They "calibrate" their scale right in front of the customers, but it is a sham! I am an engineer, so I had a problem when they used a 1000 gram weight to calibrate a scale for ~5 grams of jewelry. This is like calibrating your bathroom scale with a Ford F350. Completely meaningless and misleading.

The accuracy of a scale changes over the range of measurement. So while I was satisfied that if I happened to be buying $10,000 worth of silver that day the scale would be accurate, I knew she was cheating me on the $40 worth of silver we were buying. I made a scene about it in the store until my wife became so embarrassed that I finally just choked it down.

To placate us as we were paying, the shop owner said she'd give us a few dollars off. But then while the girl at the counter is punching it out on the calculator she quietly tells her to add 10% back onto the total!!! But the girl with the calculator is too dim to understand what she was supposed to do! It gets to the point where I am staring the shop owner in the eye while she explains how to properly rip off my wife and I to the girl at the counter, and my wife is so near the point of tears that I have to swallow it an pay anyway.

Watching the shop owner and the girl at the counter try to discretely work this out was like watching two monkeys trying to #%&@ a football, and might even have been comical if not for my anger and my wife's embarrassment.

This was shortly after they opened so they have likely improved the performance, but we will never be going back and I am looking into how to file a consumer affairs complaint.

Pros: Got rid of that pesky extra money in my pocket

Cons: They cheated us

.

i cant walk down pacific avenue without being harassed by some kid trying to give me a 50%off coupon! Do they permanently have a 50%off sale or what? clearly they just factor that into the price of the jewelery to make it sound like a good deal... so obvious. Ive gone into the store a few times and it was filthy, empty and tacky. The girl at the counter was staring me down like i was going to steal... dont worry chick your merchandise is to ugly to steal. The girl who owns the store was a total joke too, white trash with an attitude and totally not friendly. Overall ive had terrible experiences there and they will obviously not be around for a while. Cant wait to find out what business will be there when they close down!!!

0
★☆☆☆☆

i cant walk down pacific avenue without being harassed by some kid trying to give me a 50%off coupon! Do they permanently have a 50%off sale or what? clearly they just factor that into the price of the jewelery to make it sound like a good deal... so obvious. Ive gone into the store a few times and it was filthy, empty and tacky. The girl at the counter was staring me down like i was going to steal... dont worry chick your merchandise is to ugly to steal. The girl who owns the store was a total joke too, white trash with an attitude and totally not friendly. Overall ive had terrible experiences there and they will obviously not be around for a while. Cant wait to find out what business will be there when they close down!!!

Pros: none

Cons: just about everything

 

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