Gala Bakery & Party Shoppe

★★★☆☆
  • 18070 Hesperian Blvd

    San Lorenzo, CA 94580

    Map & Directions
  • 510-278-8004

About Gala Bakery & Party Shoppe

Hours
Tue - Fri, 10am - 6pm; Sat, 10am - 4pm; Sun - Mon, closed
3.1667 6
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I shopped there prior to the new owner taking over, and quality has really suffered! The cakes do not taste the same, I don't think they kept the old recipes and I don't think they listened to a word of advice from the old owners who managed to keep the bakery open for decades. Their buttercream decorating is better now than when they first opened, but for the price you pay, the cakes should really look much, much better. The fondant covered cakes are outragously prices, almost like they make sure that the price is so high that nobody wants to order; all becasue they have said they don't like working with fondant. I have actually seen them talk customers out of ordering it. I think the are just not skilled enough to work with fondant.

Then there is the customer service...the owner acts like you owe her something and she is doing you a favor for selling you an overpriced cake. Nobody there except one person really seems to care about their customers; they have a "take it or leave it" attitude. The only reason I go there is for an occassinal supply of candles, or other items when I am in a pinch.

Too bad, when they started to remodel I thought they were going to be a great, modern bakery. The place looks great, but peel back the looks, and you will see the sorry truth.

2
★★☆☆☆

I shopped there prior to the new owner taking over, and quality has really suffered! The cakes do not taste the same, I don't think they kept the old recipes and I don't think they listened to a word of advice from the old owners who managed to keep the bakery open for decades. Their buttercream decorating is better now than when they first opened, but for the price you pay, the cakes should really look much, much better. The fondant covered cakes are outragously prices, almost like they make sure that the price is so high that nobody wants to order; all becasue they have said they don't like working with fondant. I have actually seen them talk customers out of ordering it. I think the are just not skilled enough to work with fondant.

Then there is the customer service...the owner acts like you owe her something and she is doing you a favor for selling you an overpriced cake. Nobody there except one person really seems to care about their customers; they have a "take it or leave it" attitude. The only reason I go there is for an occassinal supply of candles, or other items when I am in a pinch.

Too bad, when they started to remodel I thought they were going to be a great, modern bakery. The place looks great, but peel back the looks, and you will see the sorry truth.

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I have had great cakes while the old owner was there. Since the new owner has taken over not only the taste and quality of cakes has dropped but the customer service is horrible. The phone receptionists talk with an attitude and the owner never has time to listen to any complaints.When they were new, she tried to be nice but today that entire place is rude. I knew the previous owner very well and for her customers came first. On her last day at the store she told me that she wishes the new owner keeps the good service up. Alas! its gone.I no more enjoy that place. All my 5 friends and few co-workers think the same. and if you had tried the cakes earlier you would see the difference in their low quality.You might be being treated well for now, but wait till they treat you with attitude and you will repent!

1
★☆☆☆☆

I have had great cakes while the old owner was there. Since the new owner has taken over not only the taste and quality of cakes has dropped but the customer service is horrible. The phone receptionists talk with an attitude and the owner never has time to listen to any complaints.When they were new, she tried to be nice but today that entire place is rude. I knew the previous owner very well and for her customers came first. On her last day at the store she told me that she wishes the new owner keeps the good service up. Alas! its gone.I no more enjoy that place. All my 5 friends and few co-workers think the same. and if you had tried the cakes earlier you would see the difference in their low quality.You might be being treated well for now, but wait till they treat you with attitude and you will repent!

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I have been impressed with the quality of cakes that come out of this bakery. Especially the wedding cakes I seen and tasted. I have never heard anyone say that they were disappointed with the product they produce.

4
★★★★☆

I have been impressed with the quality of cakes that come out of this bakery. Especially the wedding cakes I seen and tasted. I have never heard anyone say that they were disappointed with the product they produce.

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We first sampled Gala cakes at a friend's birthday. Delish! I have since ordered a number of cakes from Gala for birthdays and other celebrations, but the one that "took the cake" was my university graduation cake! The staff searched and found a perfect school logo, matched the school's green and gold colors perfectly, and created a masterpiece! I love raspberry, and orginally ordered the raspberry jelly filling. The staff advised that it would be more difficult to cut and recommended the mousse filling on a large cake. The filling was awesome and the cake held together during the cutting without becoming a mess. Order in advance, the bakery can get very busy! Stick to the white cakes with your choice of filling.

Cons: Once we ordered a carrot cake. Too spicy, not enough nuts, carrots and raisins. Everything else, however, is incredible!

2
★★★★★

We first sampled Gala cakes at a friend's birthday. Delish! I have since ordered a number of cakes from Gala for birthdays and other celebrations, but the one that "took the cake" was my university graduation cake! The staff searched and found a perfect school logo, matched the school's green and gold colors perfectly, and created a masterpiece! I love raspberry, and orginally ordered the raspberry jelly filling. The staff advised that it would be more difficult to cut and recommended the mousse filling on a large cake. The filling was awesome and the cake held together during the cutting without becoming a mess. Order in advance, the bakery can get very busy! Stick to the white cakes with your choice of filling.

Cons: Once we ordered a carrot cake. Too spicy, not enough nuts, carrots and raisins. Everything else, however, is incredible!

Pros: Excellent and personalized service, wonderful cakes, high quality

Cons: The carrot cake was a little disappointing.

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I will never go anywhere else for a cake i get so many complements and they are just gorgeous! I drive from Livermore to san leorenzo for them

1
★★★☆☆

I will never go anywhere else for a cake i get so many complements and they are just gorgeous! I drive from Livermore to san leorenzo for them

Pros: Great looking and tasting

Cons: none

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This bakery makes some of the best cakes. So good that on occassion I will just buy one with no particular reason to celebrate. I highly recommend their lemon cake...but all of the ones I have tasted are light and very fancy. They are not cheap but when you taste them you will understand why. For certain cakes you may need to allow a one week lead time so order early!

2
★★★★☆

This bakery makes some of the best cakes. So good that on occassion I will just buy one with no particular reason to celebrate. I highly recommend their lemon cake...but all of the ones I have tasted are light and very fancy. They are not cheap but when you taste them you will understand why. For certain cakes you may need to allow a one week lead time so order early!

Pros: Great place to get high quality cakes for special occassions

Cons: You may be asked to leave a deposit.

 

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