Rancho Grande Subaru

★★★★☆
Easy to find. Easy to deal with.
  • 1404 Auto Park Way

    San Luis Obispo, CA 93405

    Map & Directions
  • 805-543-4745

About Rancho Grande Subaru

Hours
Service hours are M-F 7:30am-5:30pm Sales hours are M-F 9:00am-7:00pm Sat 9:00am-6:00pm Sun 10:00am-5:00pm
3.5 4
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DISHONEST, BAD ATTITUDE & BAD REPAIR SERVICE, OVERCHARGE, TRY TO SELL YOU ON LOTSA STUFF, & ARROGANT ABOUT IT!

Although, I just discovered they got rid of Johnnie Medina and the other service dept. schmuck, and they are trying to turn it

3
★★★★★

DISHONEST, BAD ATTITUDE & BAD REPAIR SERVICE, OVERCHARGE, TRY TO SELL YOU ON LOTSA STUFF, & ARROGANT ABOUT IT!

Although, I just discovered they got rid of Johnnie Medina and the other service dept. schmuck, and they are trying to turn it

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Although I can't comment on the sales force (although they always try to get me to trade in/up when I show up haha) the service department is very good! They never charge me to diagnose the problem (within reason of course) and have never had a problem when I decided to "hold off" and ended up fixing it myself. Always helpful and are knowledgable about the cars. The parts department is also very helpful and can help find whatever part you're looking for, no matter how obscure!

4
★★★★☆

Although I can't comment on the sales force (although they always try to get me to trade in/up when I show up haha) the service department is very good! They never charge me to diagnose the problem (within reason of course) and have never had a problem when I decided to "hold off" and ended up fixing it myself. Always helpful and are knowledgable about the cars. The parts department is also very helpful and can help find whatever part you're looking for, no matter how obscure!

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I have both looked for a new car at Rancho Grande and had my SUV serviced there. While the salespeople are nice enough, they had less knowledge about the vehicle I was interested in than I did, especially with regard to safety features and the car's LATCH system. As for their service department, all that I can say is that my SUV was never ready on time, and at one point they had to order a part for a factory recall item and were supposed to call me when it came in. They never called and when I called them, they had no record of the order. Fortunately they are not the only game in town and I have since taken my business elsewhere.

2
★★☆☆☆

I have both looked for a new car at Rancho Grande and had my SUV serviced there. While the salespeople are nice enough, they had less knowledge about the vehicle I was interested in than I did, especially with regard to safety features and the car's LATCH system. As for their service department, all that I can say is that my SUV was never ready on time, and at one point they had to order a part for a factory recall item and were supposed to call me when it came in. They never called and when I called them, they had no record of the order. Fortunately they are not the only game in town and I have since taken my business elsewhere.

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Business Response:

We apologize for your negative experience. We want to assure you that major improvements have been made over the past several years and hope that you will give us another try.
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This GM car dealership has a tremendous inventory with something to suit most anyones taste and budget. They offer many good deals and incentives if you look for them. There is not much that can be said for their sales staff though. They have relatively no knowledge about the product they sell and are only interested in making money and not in pleasing their customers.

2
★★☆☆☆

This GM car dealership has a tremendous inventory with something to suit most anyones taste and budget. They offer many good deals and incentives if you look for them. There is not much that can be said for their sales staff though. They have relatively no knowledge about the product they sell and are only interested in making money and not in pleasing their customers.

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Business Response:

We are sorry to hear about your experience. As this is a very outdated review we assure you and all that view this comment that our dealership is a whole new business compared to when you visited. We hope you will give us another try.

Message from Rancho Grande Subaru

We understand the pressure that comes with buying and servicing your vehicle. We are here to put you at ease and ensure your experience is a positive one. Rancho Grande Motors, easy to find, easy to deal with.

More about Rancho Grande Subaru

Rancho Grande Motors Service department offers full automotive servicing. Our new and used car department provides competitive pricing with a low pressure approach. At Rancho we provide service based on the needs of our customers. If there is a need that we can't immediately meet we will go out of our way to find someone who can and make the process as stress free as possible.

 

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