All About Floors

★☆☆☆☆
  • 5714 Folsom Blvd # 290

    Sacramento, CA 95819

    Map & Directions
  • 916-641-6480

About All About Floors

Details
  • Floor Refinishing
1.0 1
Hi! Sign in to let us know how All About Floors was?
Write a Review
.

We had a kitchen flood and had to have some hardwood flooring replaced and refinished. At about a week after the incident, Gary came out and replaced a few boards that were damaged. He then refinished the new and existing flooring. We questioned him on whether or not it was dry enough to refinish and he assured us it was. Over the next couple of months, as the wood REALLY dried, the surface became very uneven. We now have a washboard surface on a large part of our floor.
We called, and after a few non returned calls, finally got him to come out and take a look. He agreed the floor wasn't dry enough when he did the work, but he assured us he could fix it. Maybe he could, but he NEVER again returned a call to us, despite numerous attempts.
I would not recommend him to anyone. Although the work looked okay at the time, ignoring your customer when there is a problem is unforgivable. Have a shred of pride and make your work right. At the 3 year point I still have not been able to get him to respond to our problem and have given up. I would suggest a search elsewhere for wood flooring work, as I too, will have to do.

1
★☆☆☆☆

We had a kitchen flood and had to have some hardwood flooring replaced and refinished. At about a week after the incident, Gary came out and replaced a few boards that were damaged. He then refinished the new and existing flooring. We questioned him on whether or not it was dry enough to refinish and he assured us it was. Over the next couple of months, as the wood REALLY dried, the surface became very uneven. We now have a washboard surface on a large part of our floor.
We called, and after a few non returned calls, finally got him to come out and take a look. He agreed the floor wasn't dry enough when he did the work, but he assured us he could fix it. Maybe he could, but he NEVER again returned a call to us, despite numerous attempts.
I would not recommend him to anyone. Although the work looked okay at the time, ignoring your customer when there is a problem is unforgivable. Have a shred of pride and make your work right. At the 3 year point I still have not been able to get him to respond to our problem and have given up. I would suggest a search elsewhere for wood flooring work, as I too, will have to do.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used All About Floors, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review