Valley Tile Factory Outlet

★★★☆☆

About Valley Tile Factory Outlet

Home Construction & Remodeling

Home Construction & Remodeling
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If I could give less than 1 star I would...

I originally went to Valley Tile on 10/23/11 and paid in full for a hardwood floor ($1727.16). Days later, I got a call from Bob the salesperson who informed me that the wood was out of stock

3
★★★★★

If I could give less than 1 star I would...

I originally went to Valley Tile on 10/23/11 and paid in full for a hardwood floor ($1727.16). Days later, I got a call from Bob the salesperson who informed me that the wood was out of stock

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Short: I ordered 1 style tile for 320sq ft. An order really cannot get much simpler than that. They changed the pick-up date 3 times, delivered the wrong tile, and were rude throughout the process. When I asked if I needed to go in person and change my order, Bob said ??What, are you going to come and stare at me until the tiles get here??

Do not buy from Valley Tile.

Long:
10/25: Bob misquoted me- he said the tile was $2.25 and when I went to pay, he said he made a mistake and it??s $6.50. That??s fine, I picked out another tile with Diamond??s help and paid cash. Pick-up date was 10/27.

10/26: They called and said the 12?x24? was not available, only 10?x20?. I accepted the size change. Then they said I had two options: 1. Choose gray/white tile to keep 10/27 pick-up or, 2. Choose gray/white/gold (original choice) and accept 10/31 pick-up. I chose 10/31 pick-up because I wanted the three colors.

10/31: I called to find out that the tile was not available for pick up. Bob said it would arrive on Thursday, 11/3. I expressed my doubts and he gave me his word that they would be there on Thursday.

11/2: Bob was not available so I spoke with Diamond. He assured me that the tiles would be delivering to their location the next day.

11/3: I called and Diamond said they would deliver by 3pm. After 3pm, I called again to confirm and Diamond said the truck will deliver by 6pm.

11/4: I called and Bob said they would delivery by 3pm. Dj vu. After 3pm, I called again. Bob confirmed that the tiles had arrived. Great news right?

11/9: No, not great news, because the tile we received was white and tan, not gray/white/gold. Why did we go through all this BS only to receive the wrong tile? I should return it and ask for a refund but given my experience, I doubt they??d do anything to fulfill a customer's request.

I justify the one star with one of their floor members who gave recommendations and answered my questions. He even stood in line for me while I browsed. He was sincere and should handle all of their customer service.

Summary: I would not recommend Valley Tile for your tile needs.

And since I can??t trust this company with a small project, I definitely wouldn??t trust them for a big one either. My contractor also told me they have a bad reputation amongst SGV contractors.

1
★☆☆☆☆

Short: I ordered 1 style tile for 320sq ft. An order really cannot get much simpler than that. They changed the pick-up date 3 times, delivered the wrong tile, and were rude throughout the process. When I asked if I needed to go in person and change my order, Bob said ??What, are you going to come and stare at me until the tiles get here??

Do not buy from Valley Tile.

Long:
10/25: Bob misquoted me- he said the tile was $2.25 and when I went to pay, he said he made a mistake and it??s $6.50. That??s fine, I picked out another tile with Diamond??s help and paid cash. Pick-up date was 10/27.

10/26: They called and said the 12?x24? was not available, only 10?x20?. I accepted the size change. Then they said I had two options: 1. Choose gray/white tile to keep 10/27 pick-up or, 2. Choose gray/white/gold (original choice) and accept 10/31 pick-up. I chose 10/31 pick-up because I wanted the three colors.

10/31: I called to find out that the tile was not available for pick up. Bob said it would arrive on Thursday, 11/3. I expressed my doubts and he gave me his word that they would be there on Thursday.

11/2: Bob was not available so I spoke with Diamond. He assured me that the tiles would be delivering to their location the next day.

11/3: I called and Diamond said they would deliver by 3pm. After 3pm, I called again to confirm and Diamond said the truck will deliver by 6pm.

11/4: I called and Bob said they would delivery by 3pm. Dj vu. After 3pm, I called again. Bob confirmed that the tiles had arrived. Great news right?

11/9: No, not great news, because the tile we received was white and tan, not gray/white/gold. Why did we go through all this BS only to receive the wrong tile? I should return it and ask for a refund but given my experience, I doubt they??d do anything to fulfill a customer's request.

I justify the one star with one of their floor members who gave recommendations and answered my questions. He even stood in line for me while I browsed. He was sincere and should handle all of their customer service.

Summary: I would not recommend Valley Tile for your tile needs.

And since I can??t trust this company with a small project, I definitely wouldn??t trust them for a big one either. My contractor also told me they have a bad reputation amongst SGV contractors.

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I feel sorry for the owner of this place. I have spent couple thousand dollar on this place, and the sales men treat me fairly,however, there one salesman , named Bob who is very rude. I call to order some tiles ,and Bob said he have it the next morning. I came next day around noon , hoping I can get my tiles. when I ask Bob , if he has my tiles ready , he said he didn't have yet. I was dispointed , then I said " what happened sir , you said it should be ready this morning, is noon now"
The next comment from Bob , really piss me off . He said, Well I lied!!!!! You know I don't shitt tiles on my ass, this tiles came from somewhere, ok.
Your tiles is not here and I am not gonna get your tiles. Go buy somewhere else.

I was shock , I was speechless. And most importantly I will not go to valley tiles , anymore.

1
★☆☆☆☆

I feel sorry for the owner of this place. I have spent couple thousand dollar on this place, and the sales men treat me fairly,however, there one salesman , named Bob who is very rude. I call to order some tiles ,and Bob said he have it the next morning. I came next day around noon , hoping I can get my tiles. when I ask Bob , if he has my tiles ready , he said he didn't have yet. I was dispointed , then I said " what happened sir , you said it should be ready this morning, is noon now"
The next comment from Bob , really piss me off . He said, Well I lied!!!!! You know I don't shitt tiles on my ass, this tiles came from somewhere, ok.
Your tiles is not here and I am not gonna get your tiles. Go buy somewhere else.

I was shock , I was speechless. And most importantly I will not go to valley tiles , anymore.

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.

I am assuming they have bad relations with their suppliers as the tiles we have ordered were never shipped after two weeks since placing the order and paying for it completely. The only answer you will get is "wait a couple more days".

Luckily, Ray did agree to cancel and admitted they were at fault. Unfortunately, Diamond was not so reluctant to agree... buyers beware.

1
★☆☆☆☆

I am assuming they have bad relations with their suppliers as the tiles we have ordered were never shipped after two weeks since placing the order and paying for it completely. The only answer you will get is "wait a couple more days".

Luckily, Ray did agree to cancel and admitted they were at fault. Unfortunately, Diamond was not so reluctant to agree... buyers beware.

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Absolutely the Best San Gabriel Valley tile store. After seeing the other reviews on this website, I decided I need to post a review in support of them. There is a old adage in business that if you make 100 people happy, your lucky if 1 of them tells someone something good about you.........but if just one person is not happy with your goods or service, they they will tell everyone. I have purchased tile for 2 complete bathrooms, a hallway/laundry room and kitchen..........in other words, a lot of tile, and everything has been fantastic. I have referred several friends to buy tile from them who have had the same great experience that I have. Valley Tile has a Huge selection and GREAT prices...........they have both VERY nice tile at great prices, and very inexpensive tile if your just looking for something cheap. I could not be more satisfied with Bob and the rest of the staff at Valley Tile.

5
★★★★★

Absolutely the Best San Gabriel Valley tile store. After seeing the other reviews on this website, I decided I need to post a review in support of them. There is a old adage in business that if you make 100 people happy, your lucky if 1 of them tells someone something good about you.........but if just one person is not happy with your goods or service, they they will tell everyone. I have purchased tile for 2 complete bathrooms, a hallway/laundry room and kitchen..........in other words, a lot of tile, and everything has been fantastic. I have referred several friends to buy tile from them who have had the same great experience that I have. Valley Tile has a Huge selection and GREAT prices...........they have both VERY nice tile at great prices, and very inexpensive tile if your just looking for something cheap. I could not be more satisfied with Bob and the rest of the staff at Valley Tile.

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0 out of 1 people found this review helpful.

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We went into the show room and placed an order for some tiles that were supposed to be there in a week. We went back and tiles were not ready for us. Called the next week, and still not ready. We had our guy at the house that week to install the tiles that we did not have. Finally we requested a refund and after countless calls and conversations and promises, we still have not received our refund. Its been over two months and I'm not sure what else to do but to warn others not to do business with them.

1
★☆☆☆☆

We went into the show room and placed an order for some tiles that were supposed to be there in a week. We went back and tiles were not ready for us. Called the next week, and still not ready. We had our guy at the house that week to install the tiles that we did not have. Finally we requested a refund and after countless calls and conversations and promises, we still have not received our refund. Its been over two months and I'm not sure what else to do but to warn others not to do business with them.

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1 out of 1 people found this review helpful.

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On 3/18/08, we ordered tiles for our restroom. It took them 3 and a half weeks to tell us that the dealer was out of stock on the tiles that we ordered. The salesman agreed to give us a different tiles but the Owner rejected that on the next day. As of today, 5/12/08, they have yet to delivery on our order. Their price may be pretty good and they have a pretty good selection. But they are very unprofessional.

1
★☆☆☆☆

On 3/18/08, we ordered tiles for our restroom. It took them 3 and a half weeks to tell us that the dealer was out of stock on the tiles that we ordered. The salesman agreed to give us a different tiles but the Owner rejected that on the next day. As of today, 5/12/08, they have yet to delivery on our order. Their price may be pretty good and they have a pretty good selection. But they are very unprofessional.

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1 out of 1 people found this review helpful.

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When we needed to retile our kitchen and den, we comparison shopped around at many places and Valley Tile Factory Outlet beat out the competition by dollars per the square foot. However we recommend that you go with your own contractor to lay down the tile as their contractors tend to be on the pricey side. If you're going to do it yourself, then you can even pick up the tile right from the store. Their customer service is very knowledgeable and friendly, offering many recommendations as to which tile to use for which jobs. But if you're doing a very huge job, you're probably better off getting tile straight from the manufactuer.

4
★★★★☆

When we needed to retile our kitchen and den, we comparison shopped around at many places and Valley Tile Factory Outlet beat out the competition by dollars per the square foot. However we recommend that you go with your own contractor to lay down the tile as their contractors tend to be on the pricey side. If you're going to do it yourself, then you can even pick up the tile right from the store. Their customer service is very knowledgeable and friendly, offering many recommendations as to which tile to use for which jobs. But if you're doing a very huge job, you're probably better off getting tile straight from the manufactuer.

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0 out of 1 people found this review helpful.

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