Val Surf

★★★★☆
  • 4810 Whitsett Ave

    Valley Village, CA 91607

    Map & Directions
  • 818-769-6977

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Absolutely Ridiculous!!! I bought a defective pair of EXPENSIVE flip flops from these jerks and i tried to exchange (not return) them for a working pair less than 24 hours later with the receipt and these A HOLES told me I wore them and therefore they could not resell them! OF COURSE I wore them, you cant look at a pair of shoes and see that they are defective, you have to wear them!!

They would not do a god damn thing for me and I have been coming here a long time. At least I used to come here, save your money, time, energy and patience and bring your business to a store that actually helps their customers instead of telling them too bad. They could have sent them back to Rainbow with a letter saying the customer says these are improperly manufactured. The left sandal was fine but the right was totally off-center and literally cutting into my foot in 3 places. I have had Rainbows before, I know you have to break them in but when one sandal feels a little tight (normal) and the other is giving me welts and making them unusable there is a problem. End of the story, left the $50 pair of Rainbows in the parking lot they were so bad. Do not go here!

1
★☆☆☆☆

Absolutely Ridiculous!!! I bought a defective pair of EXPENSIVE flip flops from these jerks and i tried to exchange (not return) them for a working pair less than 24 hours later with the receipt and these A HOLES told me I wore them and therefore they could not resell them! OF COURSE I wore them, you cant look at a pair of shoes and see that they are defective, you have to wear them!!

They would not do a god damn thing for me and I have been coming here a long time. At least I used to come here, save your money, time, energy and patience and bring your business to a store that actually helps their customers instead of telling them too bad. They could have sent them back to Rainbow with a letter saying the customer says these are improperly manufactured. The left sandal was fine but the right was totally off-center and literally cutting into my foot in 3 places. I have had Rainbows before, I know you have to break them in but when one sandal feels a little tight (normal) and the other is giving me welts and making them unusable there is a problem. End of the story, left the $50 pair of Rainbows in the parking lot they were so bad. Do not go here!

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1 out of 1 people found this review helpful.

Business Response:

Sorry to hear about this.... Hey Jesse. I'm really sorry to hear about this. We definitely are not in the business of making customers unhappy. For the most part we try to be as helpful and understanding as we can with every one of our customers. A-Holes seems a little harsh to say about us and i'm sorry you were left feeling that way. It sounds like maybe there was some bad communication here? Sandals are always a tough deal when it comes to fit. Generally we do whatever we can to help when there is a fit or defective problem. I doubt we would still be in business after 40+ years if we made a habit out of not trying to help. We'd of course be happy to try to make it right with you if it were possible. It sounds like you have your mind made up against us, which I totally understand and apologize again for, but if you change your mind, we'll be here. Again man, I am sorry to hear about your bad experience. Our overall goal is that our customers leave stoked, not mad.
.

Absolutely Ridiculous!!! I bought a defective pair of EXPENSIVE flip flops from these jerks and i tried to exchange (not return) them for a working pair less than 24 hours later with the receipt and these A HOLES told me I wore them and therefore they could not resell them! OF COURSE I wore them, you cant look at a pair of shoes and see that they are defective, you have to wear them!!

They would not do a god damn thing for me and I have been coming here a long time. At least I used to come here, save your money, time, energy and patience and bring your business to a store that actually helps their customers instead of telling them too bad. They could have sent them back to Rainbow with a letter saying the customer says these are improperly manufactured. The left sandal was fine but the right was totally offcenter and literally cutting into my foot in 3 places. I have had Rainbows before, I know you have to break them in but when one sandal feels a little tight (normal) and the other is giving me welts and making them unusable there is a problem. End of the story, left the $50 pair of Rainbows in the parking lot they were so bad. Do not go here!

0
★☆☆☆☆

Absolutely Ridiculous!!! I bought a defective pair of EXPENSIVE flip flops from these jerks and i tried to exchange (not return) them for a working pair less than 24 hours later with the receipt and these A HOLES told me I wore them and therefore they could not resell them! OF COURSE I wore them, you cant look at a pair of shoes and see that they are defective, you have to wear them!!

They would not do a god damn thing for me and I have been coming here a long time. At least I used to come here, save your money, time, energy and patience and bring your business to a store that actually helps their customers instead of telling them too bad. They could have sent them back to Rainbow with a letter saying the customer says these are improperly manufactured. The left sandal was fine but the right was totally offcenter and literally cutting into my foot in 3 places. I have had Rainbows before, I know you have to break them in but when one sandal feels a little tight (normal) and the other is giving me welts and making them unusable there is a problem. End of the story, left the $50 pair of Rainbows in the parking lot they were so bad. Do not go here!

Cons: Customer Service is poor,

.

Though this store is nowhere near the beach, I still go there to get my equipmets! They offer like boards, gears , and accessories (footwear, sunglasses...) at very cheap prices. They are way much cheaper than those stores around the beach. Parking is easy, and staff is helpful since I didn't know much about surfing.

4
★★★★☆

Though this store is nowhere near the beach, I still go there to get my equipmets! They offer like boards, gears , and accessories (footwear, sunglasses...) at very cheap prices. They are way much cheaper than those stores around the beach. Parking is easy, and staff is helpful since I didn't know much about surfing.

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1 out of 1 people found this review helpful.

.

I used to live at the beach and whenever I need a fix of surf culture, I head out to Val Surf. Located in North Hollywood, it's kind of a funny location for a surf shop, but I'm glad I found it.

This place has a great selection of boards and a knowledgeable staff that will help pro or novice find a good fit. If you are not a real surf Betty, but you just want to look the part they also stock lots of Zoo York and other beach-related gear to help you pose at the Pier.

You'll also find that since their overhead is lower in the valley, the prices here are significantly lower than other beachside surf shops.

Bottomline: Get your shorts and boards here, then head to Santa Monica for the surf.

5
★★★★★

I used to live at the beach and whenever I need a fix of surf culture, I head out to Val Surf. Located in North Hollywood, it's kind of a funny location for a surf shop, but I'm glad I found it.

This place has a great selection of boards and a knowledgeable staff that will help pro or novice find a good fit. If you are not a real surf Betty, but you just want to look the part they also stock lots of Zoo York and other beach-related gear to help you pose at the Pier.

You'll also find that since their overhead is lower in the valley, the prices here are significantly lower than other beachside surf shops.

Bottomline: Get your shorts and boards here, then head to Santa Monica for the surf.

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I had to rent some snowboarding boots and found Val Surf to be not only cheap but also convinient because it was right in Old Town Pasadena. The staff helped me find what I needed and I was in and out really quick. Unfortunately, snowboarding gear is a bit overpriced though so if you're looking to buy gear I would go somewhere else.

PROS: Cheap rates for renting snowboard gear
CONS: Expensive to buy gear

3
★★★☆☆

I had to rent some snowboarding boots and found Val Surf to be not only cheap but also convinient because it was right in Old Town Pasadena. The staff helped me find what I needed and I was in and out really quick. Unfortunately, snowboarding gear is a bit overpriced though so if you're looking to buy gear I would go somewhere else.

PROS: Cheap rates for renting snowboard gear
CONS: Expensive to buy gear

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.

This is a fun store with surfer, snowboarder, etc. clothing. Also carry children's clothing. Wide selection of shoes too, especially Uggs which are popular right now.

4
★★★★☆

This is a fun store with surfer, snowboarder, etc. clothing. Also carry children's clothing. Wide selection of shoes too, especially Uggs which are popular right now.

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.

The Store to be at for surfing, skiing, or just sports wear. I find my much coveted Uggs there at their Pasadena store. Tall black REAL Uggs for under $130.00. THey have tall, short and a variety of colors. Never would have thought of looking for Uggs here but was recommended by someone. Return policy is great. Full refund on merchandise in a week. NIce selection of cool wear for teens. Whold department on surfboards. Cowabunga!!!

5
★★★★★

The Store to be at for surfing, skiing, or just sports wear. I find my much coveted Uggs there at their Pasadena store. Tall black REAL Uggs for under $130.00. THey have tall, short and a variety of colors. Never would have thought of looking for Uggs here but was recommended by someone. Return policy is great. Full refund on merchandise in a week. NIce selection of cool wear for teens. Whold department on surfboards. Cowabunga!!!

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I went into val surf, and the skate gear selection was mediocre but being greated by a seasoned pro like Spencer Fujimoto was awsome. The surfboard selection was nice, a good variety but some burn through on some of the noses was seen. I guess you can sell crap to la people.

2
★★★★★

I went into val surf, and the skate gear selection was mediocre but being greated by a seasoned pro like Spencer Fujimoto was awsome. The surfboard selection was nice, a good variety but some burn through on some of the noses was seen. I guess you can sell crap to la people.

Pros: good variety , Zoo York

Cons: Some weird geeks

Message from Val Surf

One of the oldest, still family owned, surf/skateboard/snowboard shops in the world.

We pride ourselves on having the best selection and customer service you can find!

Our employees love the same things you do and we're happy to share our knowledge with you.

More about Val Surf

Skateboards, shoes, clothing, wetsuits, surfboards, snowboards, ski and snowboard rentals and repair, sandals, and tons of other fun stuff.

Editorial from

In Short
Though North Hollywood is miles away from the nearest beach, way on the other side of the Santa Monica Mountains, this surf shop draws steady business from the large number of surf dudes and dudettes who live in the…

 

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