Virginia Cleaners

★★☆☆☆

About Virginia Cleaners

Hours
Sat: 9am-5pm, Mon-Fri: 7am-6pm

Personal Services

Personal Services
More choices in Berkeley:
Resultset_next

Vogue Cleaners

2973 Shattuck Ave Berkeley, CA

Resultset_next

French Cleaners

3038 Claremont Ave Berkeley, CA

2.3333 3
Hi! Sign in to let us know how Virginia Cleaners was?
Write a Review
.

For 20 years, I brought my clothes here & paid Virginia Cleaners' very expensive rates because the cleaning staff has nearly always done a fine job and the early morning crew has been friendly and efficient. To be brief: Everything changed when I discovered a problem: a totally ruined pair of slacks (splotches where the color had vanished in various spots throughout). To be fair, I didn't discover this until more than a year had passed (it was a pretty catastrophic year), but I still had the cleaners ID tag for the slacks, they still smelled of cleaning fluid, and they were freshly pressed and obviously never worn. The staff & owner insisted that either, a) the splotches developed as a result of hanging in my closet, or b) they had been like that when I brought them in to be cleaned. I didn't expect them to pay to replace the slacks, but I thought they might at least offer something (perhaps a discount on the order I was picking up) to compensate me for the damage. Nothing. After loyal patronage of 20 years, it shocked me to be treated with so little concern. I would never again take my business there.

0
★☆☆☆☆

For 20 years, I brought my clothes here & paid Virginia Cleaners' very expensive rates because the cleaning staff has nearly always done a fine job and the early morning crew has been friendly and efficient. To be brief: Everything changed when I discovered a problem: a totally ruined pair of slacks (splotches where the color had vanished in various spots throughout). To be fair, I didn't discover this until more than a year had passed (it was a pretty catastrophic year), but I still had the cleaners ID tag for the slacks, they still smelled of cleaning fluid, and they were freshly pressed and obviously never worn. The staff & owner insisted that either, a) the splotches developed as a result of hanging in my closet, or b) they had been like that when I brought them in to be cleaned. I didn't expect them to pay to replace the slacks, but I thought they might at least offer something (perhaps a discount on the order I was picking up) to compensate me for the damage. Nothing. After loyal patronage of 20 years, it shocked me to be treated with so little concern. I would never again take my business there.

Pros: convenient drive-up parking; usually good quality work

Cons: terrible customer service if a garment is ruined

.

They did a great job on my clothes and they were very friendly. All of my stains were removed and the price was reasonable. I wouldn't go anywhere else.

2
★★★★★

They did a great job on my clothes and they were very friendly. All of my stains were removed and the price was reasonable. I wouldn't go anywhere else.

Pros: great job, nice people

Cons: none

.

i took an expensive skirt to virginia cleaners for simple alterations, and the girl did it totally wrong (she didn't speak english well so maybe she just didn't understand what i said) and when i went to pick it up she didn't work there anymore and the new guy spoke NO english so someone translated, but he did a bad job, so now i have to find a REAL tailor to get it altered right. i found out a friend had pants altered there and they came out with slight wrinkles down the entire seam - he just didn't know how to sew on that fabric. and after all that they were total jerks about it too.

0
★☆☆☆☆

i took an expensive skirt to virginia cleaners for simple alterations, and the girl did it totally wrong (she didn't speak english well so maybe she just didn't understand what i said) and when i went to pick it up she didn't work there anymore and the new guy spoke NO english so someone translated, but he did a bad job, so now i have to find a REAL tailor to get it altered right. i found out a friend had pants altered there and they came out with slight wrinkles down the entire seam - he just didn't know how to sew on that fabric. and after all that they were total jerks about it too.

 

Wait, you're the expert.

If you've been to or used Virginia Cleaners, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review