Universal Rug & Carpets

★★★★★
  • 8775 Research Dr

    Irvine, CA 92618

    Map & Directions
  • 949-341-0997

Home & Garden

Home & Garden
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I ordered carpet from Nikki with the understanding that I was under a tight schedule due to other construction going on in my house. Nikki assured me that I would be measured on Monday and installed Tuesday or Wednesday. Having heard

3
★★★★★

I ordered carpet from Nikki with the understanding that I was under a tight schedule due to other construction going on in my house. Nikki assured me that I would be measured on Monday and installed Tuesday or Wednesday. Having heard

.

Had Carpet ordered from LA Carpet and was to be put in on the 28th of Dec. Called to confirmed and found out our paper work was lost and now we must wait another week!
I called some other carpet places for quotes and called Universal

3
★★★★★

Had Carpet ordered from LA Carpet and was to be put in on the 28th of Dec. Called to confirmed and found out our paper work was lost and now we must wait another week!
I called some other carpet places for quotes and called Universal

.

Repeatedly did not show up to scheduled jobs. Poor quality of product. When tried to call customer service to resolve issue, they were unwilling to hear our complaint and argued with us over issue. Refused to come out to house to check

3
★★★★★

Repeatedly did not show up to scheduled jobs. Poor quality of product. When tried to call customer service to resolve issue, they were unwilling to hear our complaint and argued with us over issue. Refused to come out to house to check

Pros: Sales person did not push

Cons: Did not show up when scheduled, rude customer service

 

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