Brake Masters

I had my brakes checked there. I had originally been to another Brake Masters where the service was excellent, but had moved. Unbeknown to Francisco, I had been into that shop three months ago where they had inspected the brakes and rotors and told me everything was fine, to stop back in the spring depending on how much I drive. I stopped in, the other employees were not there. Just Francisco. He wouldn't honor any of the online specials that I mentioned as I hadn't printed out the coupons - fare enough. Then he proceeded to tell me that I didn't need new pads, the pads were fine, just all new rotors (4) at a total cost of well over $500 - not including the pads. He said he would "throw in" a free tire rotation which is alreaddy included in the lifetime service anyway. When I asked him why the pads were fine and the rotors weren't he said that it was because the pads may not have been good. The receipt said that they had used metallic pads in the past, but he insisted that they usually use ceramic, even though it said "met" in the abbreviation. He basically inferred that the previous shop probably wanted to change the rotors and that I may have opted not to do that, and as a consequence - that's why the rotors were worn "dangerously" low. Of course, nothing could be further from the truth. the previous inspection mentioned nothing about the rotors, nor did the one before. He tried everything he could to build that estimate. It was only after he realized that I wasn't going to bite that he offered to throw in some brake pads and started to haggle. I felt like I was buying a rug somewhere at a garage sale and left. I went to the garage next door - called "Express Smog and Auto Repair," they did a radiator flush for half the price that Francisco quoted, changed a fuel filter and checked the fluids and checked the brakes - he said they were fine and to check back if they start sqeeking - which they weren't. Francisco is an "old school" mechanic and that's why there were no other cars in his shop. BEWARE.

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Recently when I need brakes I had no idea where to go. I found these guys by accident on a flyer through the mail. After calling around to a few places (mostly major chains) I realized that with the coupon they were by far the cheapest. The mechanic I spoke to on the phone was very friendly and helpful. I wasn't sure what to expect when I got there (there are SO many dishonest repair shops nowadays..) But to my surprise, they were very honest and upfront. They mechanic took me out back and showed me the problems, things he thought that 'could' be replaced but did not require it. He gave me his personal opinions and the best advice on how to fix or work with a problem. He even ended up taking an addition discount ater I asked them to complete another service while I was there! Really a great experience, the brakes worked great and they told me if I noticed any problems all I had to do was bring it back and they would take care of it. I will definitely be going back to have them fix other problems I am having with my truck.

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Have been customers here for over 4 years. Owner Jerry is amazing. The most honest auto guy in the business. If you need something done that he cant do, he will actually steer you away from dishonest bad guys and recommend someone he trusts. Great for mufflers, oil changes, lubes, brakes. Being a regular customer give you perks like instant emergency serivce and sometimes a freebie!

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