Bill's Quality Auto Care

★★★★☆
  • 2016 Donville Ave

    Simi Valley, CA 93065

    Map & Directions
  • 805-520-7818

Automotive

Automotive
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Warning: There are number issues with Bill's, including the foul mouthed Bill himself, as well as what appears to be attempted fraud. I would STRONGLY suggest that anyone who has issues with Bill's to file a complaint with the CA Bureau of Automotive Repair (search for "california automotive repair complaint Bureau" and it should be one of the top links. With enough complaints, Bill will be looking for something else to do than to rip people off.

I was referred to Bill's by a long time customer of Bill's, as well as a personal friend of Bill's. I sent email to this person as the Saga continued to unfold, which documents my side of the story. It was the worst mistake I have ever made. The short form is that I had a problem with the exhaust on my vehicle, due to the vehicle being from back east. I talked to Bob and the entire exhaust had to be replaced (which was not unexpected). Bob checked on the pricing and I was given a quote for all Toyota parts. Bob said that it did not make sense to use aftermarker parts as the cost savings was not enough. Bob told me that he would keep me informed as to what was going on. After a week of not hearing anything, I called and was told that Bob was on vacation. Joe told me that the parts had been ordered, but from two different places. I asked if all Toyota parts were being used and he checked the computer and said yes. Joe said that they sometimes get factory parts from different supplies (which appears to be a lie). After two weeks I went to Bill's and talked to Alex. I asked where my vehicle was, as I did not see it. He said that they had outsource the job to another shop. Alex also said that the other place had a secured lot, which turned out to be false. The other shop only had the service bays and so they moved my vehicle in and out of the bay draining the batteryi, which I found out later. I told Alex to get my vehicle back asap and to not do any work on it until I talked to Bill, which this was ignored. I went to the other place when they opened and asked if all Toyota parts were being used and was told no, that he was not told to use Toyota parts. Quite upset, I went to Bill's to talk to Bill. Bob refused to listen to me when I told him to not talk to me and continue to spew lies that I had agreed to aftermarket parts. Even when I walked outside, he followed me out and continued with his lies. When I finally talked to Bill, he showed me a calendar and asked what it was. Since I had brought my vehicle to him in June and it was now July, I thought that July was what he was looking for. I was wrong. Bill said no, the year and that my f***ing (he used the actual word) vehicle was old and that parts were hard to get. I said that such language was not appropriate and Bill said, let me repeat myself, getting in my face, and said louder the same thing again. This aspect also make Bill a liar since ALL the parts could be received from Toyota in 3 days, but because he choose to use garbage aftermarket parts, those parts took three weeks. I might also point out that while the areas that the customers see is nice and clean, the back office where this occurred was far from neat and clean. Bill said some other offensive things as well, but he also said that I would have to pay in cash (I had already paid a $500 deposit). Bill showed he has NO concept of customer service, did not care about the fraud that was being attempted or anything else.

I ended up going back to the other shop and talked to him about completing the work since I would never set foot in Bill's place again. I ended up letting the other place complete the work, although the price was reduced by around $600 (which shows the fraud on the part of Bill's), but in the end, the parts were unacceptable and I had to order all the missing Toyota parts and get the exhaust replaced again in order to get the vehicle to perform correctly.

I suspect that they thought that they could get away with using non-Toyota parts and that I would not notice. I have also heard that Bob was fired over this, but I suspect it was not due to the fraud, but instead getting caught.

1
★☆☆☆☆

Warning: There are number issues with Bill's, including the foul mouthed Bill himself, as well as what appears to be attempted fraud. I would STRONGLY suggest that anyone who has issues with Bill's to file a complaint with the CA Bureau of Automotive Repair (search for "california automotive repair complaint Bureau" and it should be one of the top links. With enough complaints, Bill will be looking for something else to do than to rip people off.

I was referred to Bill's by a long time customer of Bill's, as well as a personal friend of Bill's. I sent email to this person as the Saga continued to unfold, which documents my side of the story. It was the worst mistake I have ever made. The short form is that I had a problem with the exhaust on my vehicle, due to the vehicle being from back east. I talked to Bob and the entire exhaust had to be replaced (which was not unexpected). Bob checked on the pricing and I was given a quote for all Toyota parts. Bob said that it did not make sense to use aftermarker parts as the cost savings was not enough. Bob told me that he would keep me informed as to what was going on. After a week of not hearing anything, I called and was told that Bob was on vacation. Joe told me that the parts had been ordered, but from two different places. I asked if all Toyota parts were being used and he checked the computer and said yes. Joe said that they sometimes get factory parts from different supplies (which appears to be a lie). After two weeks I went to Bill's and talked to Alex. I asked where my vehicle was, as I did not see it. He said that they had outsource the job to another shop. Alex also said that the other place had a secured lot, which turned out to be false. The other shop only had the service bays and so they moved my vehicle in and out of the bay draining the batteryi, which I found out later. I told Alex to get my vehicle back asap and to not do any work on it until I talked to Bill, which this was ignored. I went to the other place when they opened and asked if all Toyota parts were being used and was told no, that he was not told to use Toyota parts. Quite upset, I went to Bill's to talk to Bill. Bob refused to listen to me when I told him to not talk to me and continue to spew lies that I had agreed to aftermarket parts. Even when I walked outside, he followed me out and continued with his lies. When I finally talked to Bill, he showed me a calendar and asked what it was. Since I had brought my vehicle to him in June and it was now July, I thought that July was what he was looking for. I was wrong. Bill said no, the year and that my f***ing (he used the actual word) vehicle was old and that parts were hard to get. I said that such language was not appropriate and Bill said, let me repeat myself, getting in my face, and said louder the same thing again. This aspect also make Bill a liar since ALL the parts could be received from Toyota in 3 days, but because he choose to use garbage aftermarket parts, those parts took three weeks. I might also point out that while the areas that the customers see is nice and clean, the back office where this occurred was far from neat and clean. Bill said some other offensive things as well, but he also said that I would have to pay in cash (I had already paid a $500 deposit). Bill showed he has NO concept of customer service, did not care about the fraud that was being attempted or anything else.

I ended up going back to the other shop and talked to him about completing the work since I would never set foot in Bill's place again. I ended up letting the other place complete the work, although the price was reduced by around $600 (which shows the fraud on the part of Bill's), but in the end, the parts were unacceptable and I had to order all the missing Toyota parts and get the exhaust replaced again in order to get the vehicle to perform correctly.

I suspect that they thought that they could get away with using non-Toyota parts and that I would not notice. I have also heard that Bob was fired over this, but I suspect it was not due to the fraud, but instead getting caught.

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Great, Very Helpful, Informative and got my truck done when promised. Jeff D

2
★★★★★

Great, Very Helpful, Informative and got my truck done when promised. Jeff D

.

I've been bringing my car to Bill's for many years and they've always taken great care of me and my car. Be it trying to save me money, giving me a ride of just letting me know how things are going and love the chocolate bars. Dan Z.

2
★★★★★

I've been bringing my car to Bill's for many years and they've always taken great care of me and my car. Be it trying to save me money, giving me a ride of just letting me know how things are going and love the chocolate bars. Dan Z.

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Everyone I've dealt with has been super nice. We've been looking for a good auto place for a while. Bill's Quality Auto came with high praise by one of my good friends. I can see why. \r\nA. Butler

2
★★★★★

Everyone I've dealt with has been super nice. We've been looking for a good auto place for a while. Bill's Quality Auto came with high praise by one of my good friends. I can see why. \r\nA. Butler

.

A number of times now I've brought my cadillac to Bill's for all solutions. I originally went to the dealer in T.O. But was not treated with professional service. Bill's Quality Auto Care has been very fair honest and has done excellent service to my Auto. I would highly recommend this company to all-I have to all my friends & associates. Their prices are fair & reasonable. A fair company. Gary W.

2
★★★★★

A number of times now I've brought my cadillac to Bill's for all solutions. I originally went to the dealer in T.O. But was not treated with professional service. Bill's Quality Auto Care has been very fair honest and has done excellent service to my Auto. I would highly recommend this company to all-I have to all my friends & associates. Their prices are fair & reasonable. A fair company. Gary W.

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Friendly, excellent customer service-felt like I was in good hands! \r\n-Thank you Joe for diving me home personally!\r\n-and to the shuttle service for accommodating my schedule. \r\nWill recommend. Jennifer

2
★★★★★

Friendly, excellent customer service-felt like I was in good hands! \r\n-Thank you Joe for diving me home personally!\r\n-and to the shuttle service for accommodating my schedule. \r\nWill recommend. Jennifer

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My first visit to Bills. Great service, pressure to buy extra services or to do ""add-ons"". informative as to what my car might need. Really appreciate the pick up/drop off service back again for oil service. Tracy V \r\n

2
★★★★★

My first visit to Bills. Great service, pressure to buy extra services or to do ""add-ons"". informative as to what my car might need. Really appreciate the pick up/drop off service back again for oil service. Tracy V \r\n

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Use to be a mechanic and it is hand for me to trust anyone working on my car. You guys do a good job + make customer feel at home. John M.

2
★★★★★

Use to be a mechanic and it is hand for me to trust anyone working on my car. You guys do a good job + make customer feel at home. John M.

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Bill's Quality Auto is an excellent place for auto repair. They are experienced, honest, and trustworthy. If you can do the repair yourself, of course do it, but with today's autos and our lack of time, I trust Bills. I have three kids and two automobiles. When we need automobile repair, we go to Bill's. If there's nothing wrong, they tell us. When there is something wrong, they don't inflate the problem - they call and then fix it. I highly recommend them to everyone.

5
★★★★★

Bill's Quality Auto is an excellent place for auto repair. They are experienced, honest, and trustworthy. If you can do the repair yourself, of course do it, but with today's autos and our lack of time, I trust Bills. I have three kids and two automobiles. When we need automobile repair, we go to Bill's. If there's nothing wrong, they tell us. When there is something wrong, they don't inflate the problem - they call and then fix it. I highly recommend them to everyone.

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The first thing you notice when you walk into Bill's place is the clean lobby, clean seats new magazines and a flat screen television. The staff is clean, professional and helpful. The work bay area is just as clean and everything is new. Testing equipment is up to date and it's obvious that the staff has been trained. I have been taking my vehicles to Bill for years. I have five vehicles and an RV. Work is done as promised and on time. I trust Bill's Quality Auto Care to do the right thing and I have not been let down. I have nothing but good things to say about this business.

5
★★★★★

The first thing you notice when you walk into Bill's place is the clean lobby, clean seats new magazines and a flat screen television. The staff is clean, professional and helpful. The work bay area is just as clean and everything is new. Testing equipment is up to date and it's obvious that the staff has been trained. I have been taking my vehicles to Bill for years. I have five vehicles and an RV. Work is done as promised and on time. I trust Bill's Quality Auto Care to do the right thing and I have not been let down. I have nothing but good things to say about this business.

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I have been taking my cars to Bill's Quality for 10 years and have always been treated with respect and care. Being a woman, I was very cautious of where I would take my car. I was afraid of being talked down to and also of being taken advantage of. The guys at Bills communicate clearly what my cars needs are and recommend services that apply to my safety first and then to my cars health. \nThey have my business forever and I would highly recommend Bill's to anybody. They are pet friendly, too!!

2
★★★★★

I have been taking my cars to Bill's Quality for 10 years and have always been treated with respect and care. Being a woman, I was very cautious of where I would take my car. I was afraid of being talked down to and also of being taken advantage of. The guys at Bills communicate clearly what my cars needs are and recommend services that apply to my safety first and then to my cars health. \nThey have my business forever and I would highly recommend Bill's to anybody. They are pet friendly, too!!

Pros: Very Knowledgable-Great Service

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Bill's Quality provides the absolute best service for automotive repair I have found. They are very thorough with their inspections including using my history to find out what was already done. They offer AAA discounts and a shuttle service - both of which I take complete advantage. Great people and excellent follow up to make sure my car is in tip top shape. I highly recommend them to all of my friends and family.

5
★★★★★

Bill's Quality provides the absolute best service for automotive repair I have found. They are very thorough with their inspections including using my history to find out what was already done. They offer AAA discounts and a shuttle service - both of which I take complete advantage. Great people and excellent follow up to make sure my car is in tip top shape. I highly recommend them to all of my friends and family.

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They replaced an air conditioner blower, then it melted! Was charged for a brake job, brakes went bad again, found out brakes were never really done.

PROS: Nice people
CONS: These guys have the best scam going in town.

1
★☆☆☆☆

They replaced an air conditioner blower, then it melted! Was charged for a brake job, brakes went bad again, found out brakes were never really done.

PROS: Nice people
CONS: These guys have the best scam going in town.

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1 out of 4 people found this review helpful.

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We took our car in for service and were very unhappy with the results. The work was not completed satisfactorily...my husband had to tighten numerous items on the car after we arrived home. The billing also had to be changed as they tried to charge us for services they didn't perform. We definitely won't be taking our car back to them.

1
★☆☆☆☆

We took our car in for service and were very unhappy with the results. The work was not completed satisfactorily...my husband had to tighten numerous items on the car after we arrived home. The billing also had to be changed as they tried to charge us for services they didn't perform. We definitely won't be taking our car back to them.

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1 out of 3 people found this review helpful.

 

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