Capitol Expresway Ford

★★★☆☆
  • 919 W Capitol Expy

    San Jose, CA 95136

    Map & Directions
  • 408-265-6000

About Capitol Expresway Ford

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  • Ford

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Automotive
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I have purchased several cars from this dealership and have been very happy with the service I received there. Every time I need to have any service done I am always treated with respect and as part of a family there. They have always gotten what I needed done in a timely manner. I highly recommend Capitol Expressway Ford!

5
★★★★★

I have purchased several cars from this dealership and have been very happy with the service I received there. Every time I need to have any service done I am always treated with respect and as part of a family there. They have always gotten what I needed done in a timely manner. I highly recommend Capitol Expressway Ford!

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fleet sales . tim was great to me and my wife gloria we order a new f-150 4x4 super cab truck in and out so fast great service and sales it is our 3 truck from them thank you all at captiol ford love you.ralph and gloria

4
★★★★☆

fleet sales . tim was great to me and my wife gloria we order a new f-150 4x4 super cab truck in and out so fast great service and sales it is our 3 truck from them thank you all at captiol ford love you.ralph and gloria

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Excellent financing, excellent sales crew, courtesy desk responsive, quick economic repairs very humane and caring service advisors

4
★★★★☆

Excellent financing, excellent sales crew, courtesy desk responsive, quick economic repairs very humane and caring service advisors

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Capitol WHAT? Did you say FORD?
NOOOO they aren't Capitol FORD!!!!!!
FORD is a great name.I love FORDS.
These guys here are Capitol f--ken THEIVES.
Capitol f--ken CROOKS!!!!!!
Capitopl f--ken BANDITS!!!!!!!!!
Capitol f--ken IDIOTS!!!!!!!!!
Example:told to pick up car everything ready......They forgot to fix the most important part in California the Air Conditioning!!!
FACT fact FACT fact FACT
On the next pick up my car date..............FACT..........
A/C System supposedly fixed everything ready to go.
FACT FACT FACT I show up GUESS what......you'll never guess..WHAT?
I go pay my f--ken BILL---Mind You the 1st BILL.....$1911.62.....F--K!!!!!!
For what? an A/C pump that I didn't need!!!!--had minor leaks @ seals...The FIX Replace seals for approx.$20.00
But NOOOOO, not their f--ken MONEY...It's mine so they buy me a rebuilt one for $351.46
Refrigerant $118.00
Hose $136.50
Rebuilt MAF Sensor $270.40
Male connector to sensor $59.95
O.K. the old connector had one broken wire......so what does the Hulk Hogan mustache "DUMB-ASS" mechanic do....Well....
Don't have just 1 wire spliced....Oh NOOOOO......cut that connector off and let me GIVE you 4 broken wire connections.....Oh all spliced...
4 brkoen connections/spliced.......much better than 1 broken wire connection spliced......Oh did I forget!........Let Me Just F--k You in the
Ass/no Vaseline $59.95......
$20.00 fix NAAAAAGH>>>>351.46+$118.00+$136.50+$192.00+$270.40+$59.95+$25.00 GRAND F--KEN TOTAL $1911.62 in cash!!!!
BUT hey it's O.K. you SON OF A B--CH.....I'm a SINGLE PARENT with a 9 MONTH old BABY---a 4and 1/2 year old son and a beautiful 15 year old
that just started High School who,,,,,,none of them needed the couple of BUCKS you could have saved me if you were 1/2 the MAN I AM you Son of a B--ch!!!!
BUT you know what,GOD BLESS YOU ANYWAY YOU BASTARD!!!! P.S. there's still more to come...............................

5
★★★★★

Capitol WHAT? Did you say FORD?
NOOOO they aren't Capitol FORD!!!!!!
FORD is a great name.I love FORDS.
These guys here are Capitol f--ken THEIVES.
Capitol f--ken CROOKS!!!!!!
Capitopl f--ken BANDITS!!!!!!!!!
Capitol f--ken IDIOTS!!!!!!!!!
Example:told to pick up car everything ready......They forgot to fix the most important part in California the Air Conditioning!!!
FACT fact FACT fact FACT
On the next pick up my car date..............FACT..........
A/C System supposedly fixed everything ready to go.
FACT FACT FACT I show up GUESS what......you'll never guess..WHAT?
I go pay my f--ken BILL---Mind You the 1st BILL.....$1911.62.....F--K!!!!!!
For what? an A/C pump that I didn't need!!!!--had minor leaks @ seals...The FIX Replace seals for approx.$20.00
But NOOOOO, not their f--ken MONEY...It's mine so they buy me a rebuilt one for $351.46
Refrigerant $118.00
Hose $136.50
Rebuilt MAF Sensor $270.40
Male connector to sensor $59.95
O.K. the old connector had one broken wire......so what does the Hulk Hogan mustache "DUMB-ASS" mechanic do....Well....
Don't have just 1 wire spliced....Oh NOOOOO......cut that connector off and let me GIVE you 4 broken wire connections.....Oh all spliced...
4 brkoen connections/spliced.......much better than 1 broken wire connection spliced......Oh did I forget!........Let Me Just F--k You in the
Ass/no Vaseline $59.95......
$20.00 fix NAAAAAGH>>>>351.46+$118.00+$136.50+$192.00+$270.40+$59.95+$25.00 GRAND F--KEN TOTAL $1911.62 in cash!!!!
BUT hey it's O.K. you SON OF A B--CH.....I'm a SINGLE PARENT with a 9 MONTH old BABY---a 4and 1/2 year old son and a beautiful 15 year old
that just started High School who,,,,,,none of them needed the couple of BUCKS you could have saved me if you were 1/2 the MAN I AM you Son of a B--ch!!!!
BUT you know what,GOD BLESS YOU ANYWAY YOU BASTARD!!!! P.S. there's still more to come...............................

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The new quick lane at Capital Ford is great. The advisor Robert is very polite, honest, and gets the job done. He wont try to sell you something you dont need. I have brought a few of my cars to him, and everytime have had a great experience. I have dealt with many dealerships, and although the service department at Capital Ford isnt that great, the Quick Lane is fantastic!!

5
★★★★★

The new quick lane at Capital Ford is great. The advisor Robert is very polite, honest, and gets the job done. He wont try to sell you something you dont need. I have brought a few of my cars to him, and everytime have had a great experience. I have dealt with many dealerships, and although the service department at Capital Ford isnt that great, the Quick Lane is fantastic!!

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WARNING: DO NOT PURCHASE AN EXTENDED WARRANTY WITH FORD! They will NOT honor it... My dad, a loyal Ford customer who has been a loyal Ford customer (though not this particular dealership) for over two decades, was recently screwed over by THIS dealership.

Capitol Ford blatantly lied about a part for my dad's truck being covered under the EXTENDED warranty that he purchased. Even though he checked up on this with a DIFFERENT FORD DEALER, and CONFRONTED Capitol Ford about it, they would not refund him his money. Additionally, they dented his running boards and tried to claim that the dent (a HUGE dent, not a ding) was "there before," even though the paint embedded in the dent was identical to the paint covering the walls, posts, etc. They finally said they'd replace them at no charge. Um yeah, b/c their argument held NO weight. However, my dad is still out over $500 for something that should have been covered under the expensive EXTENDED warranty.

My dad has had to call ESP Ford as well as the headquarters in Detroit to complain. They will reimburse him, but there are NO consequences for the liars working at Capitol Ford. For a company that is not doing so well in these hard times, you would think that they would be trying to KEEP their customers, not drive them away. But apparently, they just don't care anymore. My question is... how can these blatant liars still be in business?

IF YOU DO BUSINESS WITH CAPITOL FORD, BEWARE! THEY WILL TRY TO TAKE ADVANTAGE OF YOU, THEY WILL NOT HONOR THEIR AGREEMENTS, AND THEY WILL BLATANTLY LIE TO YOU WITH NO COMPUNCTION WHATSOEVER! CHECK YOUR WARRANTY... OR BETTER YET, SAVE YOURSELF THE TROUBLE AND TAKE YOUR BUSINESS ELSEWHERE

0
★☆☆☆☆

WARNING: DO NOT PURCHASE AN EXTENDED WARRANTY WITH FORD! They will NOT honor it... My dad, a loyal Ford customer who has been a loyal Ford customer (though not this particular dealership) for over two decades, was recently screwed over by THIS dealership.

Capitol Ford blatantly lied about a part for my dad's truck being covered under the EXTENDED warranty that he purchased. Even though he checked up on this with a DIFFERENT FORD DEALER, and CONFRONTED Capitol Ford about it, they would not refund him his money. Additionally, they dented his running boards and tried to claim that the dent (a HUGE dent, not a ding) was "there before," even though the paint embedded in the dent was identical to the paint covering the walls, posts, etc. They finally said they'd replace them at no charge. Um yeah, b/c their argument held NO weight. However, my dad is still out over $500 for something that should have been covered under the expensive EXTENDED warranty.

My dad has had to call ESP Ford as well as the headquarters in Detroit to complain. They will reimburse him, but there are NO consequences for the liars working at Capitol Ford. For a company that is not doing so well in these hard times, you would think that they would be trying to KEEP their customers, not drive them away. But apparently, they just don't care anymore. My question is... how can these blatant liars still be in business?

IF YOU DO BUSINESS WITH CAPITOL FORD, BEWARE! THEY WILL TRY TO TAKE ADVANTAGE OF YOU, THEY WILL NOT HONOR THEIR AGREEMENTS, AND THEY WILL BLATANTLY LIE TO YOU WITH NO COMPUNCTION WHATSOEVER! CHECK YOUR WARRANTY... OR BETTER YET, SAVE YOURSELF THE TROUBLE AND TAKE YOUR BUSINESS ELSEWHERE

Pros: there aren't any.

Cons: customer service, basic ethics

.

The only reason this even gets a star is because it won't let me process this review with 0 stars. Pretend it's not there, please.

WARNING: DO NOT PURCHASE AN EXTENDED WARRANTY WITH FORD! They will NOT honor it... My dad, a loyal Ford customer who has been dealing with Ford (though not this particular dealership) for over two decades, was recently screwed over by THIS dealership.

In mid-October 2008, he brought the truck in to repair a fuel leak... the next day, he went to pick up the truck. He then checked under the hood, and it was easy to see that the leak had not been repaired as it was still leaking in the same place my dad had shown the service advisor when he first dropped it off. Oddly enough, the invoice stated "Replaced the fuel filter housing assy- Recheck no more leaks." The part cost $42.47, and he was charged $337.50 for labor and a $100 deductible, paying a total of $483.47. All of this should have been covered under the expensive warranty that my dad was pushed into purchasing, but they BLATANTLY lied and said that it was not covered.

Meanwhile, he had to leave his truck (which he NEEDS in order to work) for EXTRA work, including replacing the fuel regulator b/c of the leak. They obviously misdiagnosed in the first place, or did not in fact even do the work at all, as it was STILL leaking when he picked it up.

In ADDITION to this BS, when he picked up his truck, there was a HUGE dent in the running boards covered in a thick coat of blue paint. Ford claimed over and over again that the dent was there before and that the dent did not happen at the facility. Another obvious lie as everywhere in plain sight there were walls, posts, etc. painted the IDENTICAL shade of blue that was embedded in the dent. After much argument, they agreed to replace the running board at no cost. Again, it's obvious that they knew they had no weight to their argument, or they never would have given up in the first place.

ANYWAY, my dad ended up calling a DIFFERENT Ford store to check on the details of the warranty. The person he spoke to assured him that there was NO DOUBT that the initial fuel leak work WAS SUPPOSED to be covered by the warranty. He actually LOOKED UP the parts, LOOKED up the information on my dad's warranty, and CONFIRMED that Capitol Expressway Ford were a bunch of LIARS.

Despite being CONFRONTED with this information... information that PROVES that they lied in the first place, they REFUSED to refund my dad ANY of his money, claiming that "there was no point in discussing it as it would just end up in a big argument and they were not going to cover any of the repair costs for the fuel leak."

My dad has now had to file complaints with ESP Ford and with Ford Customer Relationship Services in Detroit... and he is being reimbursed by the company, but there are NO consequences for the LIARS at Capitol Expressway Ford.

From what we've heard, Capitol Expressway Ford and the unethical liars who work there have been screwing people over for YEARS. How are these people still in business? How have they not been closed down? How can they take advantage of innocent people, their loyal customers, in this time of economic crisis when everyone needs every last penny they can save??

IF YOU DO BUSINESS WITH CAPITOL FORD, BEWARE! THEY WILL TRY TO TAKE ADVANTAGE OF YOU, THEY WILL NOT HONOR THEIR AGREEMENTS, AND THEY WILL BLATANTLY LIE TO YOU WITH NO COMPUNCTION WHATSOEVER! CHECK YOUR WARRANTY... OR BETTER YET, SAVE YOURSELF THE TROUBLE AND TAKE YOUR BUSINESS ELSEWHERE."

1
★☆☆☆☆

The only reason this even gets a star is because it won't let me process this review with 0 stars. Pretend it's not there, please.

WARNING: DO NOT PURCHASE AN EXTENDED WARRANTY WITH FORD! They will NOT honor it... My dad, a loyal Ford customer who has been dealing with Ford (though not this particular dealership) for over two decades, was recently screwed over by THIS dealership.

In mid-October 2008, he brought the truck in to repair a fuel leak... the next day, he went to pick up the truck. He then checked under the hood, and it was easy to see that the leak had not been repaired as it was still leaking in the same place my dad had shown the service advisor when he first dropped it off. Oddly enough, the invoice stated "Replaced the fuel filter housing assy- Recheck no more leaks." The part cost $42.47, and he was charged $337.50 for labor and a $100 deductible, paying a total of $483.47. All of this should have been covered under the expensive warranty that my dad was pushed into purchasing, but they BLATANTLY lied and said that it was not covered.

Meanwhile, he had to leave his truck (which he NEEDS in order to work) for EXTRA work, including replacing the fuel regulator b/c of the leak. They obviously misdiagnosed in the first place, or did not in fact even do the work at all, as it was STILL leaking when he picked it up.

In ADDITION to this BS, when he picked up his truck, there was a HUGE dent in the running boards covered in a thick coat of blue paint. Ford claimed over and over again that the dent was there before and that the dent did not happen at the facility. Another obvious lie as everywhere in plain sight there were walls, posts, etc. painted the IDENTICAL shade of blue that was embedded in the dent. After much argument, they agreed to replace the running board at no cost. Again, it's obvious that they knew they had no weight to their argument, or they never would have given up in the first place.

ANYWAY, my dad ended up calling a DIFFERENT Ford store to check on the details of the warranty. The person he spoke to assured him that there was NO DOUBT that the initial fuel leak work WAS SUPPOSED to be covered by the warranty. He actually LOOKED UP the parts, LOOKED up the information on my dad's warranty, and CONFIRMED that Capitol Expressway Ford were a bunch of LIARS.

Despite being CONFRONTED with this information... information that PROVES that they lied in the first place, they REFUSED to refund my dad ANY of his money, claiming that "there was no point in discussing it as it would just end up in a big argument and they were not going to cover any of the repair costs for the fuel leak."

My dad has now had to file complaints with ESP Ford and with Ford Customer Relationship Services in Detroit... and he is being reimbursed by the company, but there are NO consequences for the LIARS at Capitol Expressway Ford.

From what we've heard, Capitol Expressway Ford and the unethical liars who work there have been screwing people over for YEARS. How are these people still in business? How have they not been closed down? How can they take advantage of innocent people, their loyal customers, in this time of economic crisis when everyone needs every last penny they can save??

IF YOU DO BUSINESS WITH CAPITOL FORD, BEWARE! THEY WILL TRY TO TAKE ADVANTAGE OF YOU, THEY WILL NOT HONOR THEIR AGREEMENTS, AND THEY WILL BLATANTLY LIE TO YOU WITH NO COMPUNCTION WHATSOEVER! CHECK YOUR WARRANTY... OR BETTER YET, SAVE YOURSELF THE TROUBLE AND TAKE YOUR BUSINESS ELSEWHERE."

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My wife and I totally got ripped by these guys on our new Ford Explorer. The car was nice, but the experience was terrible. They "got" us in every way possible.

I'll definitely use Edmunds from now on and never walk into this place again if I ever want a Ford again.

Boy, I wish we could give zero stars.

0
★☆☆☆☆

My wife and I totally got ripped by these guys on our new Ford Explorer. The car was nice, but the experience was terrible. They "got" us in every way possible.

I'll definitely use Edmunds from now on and never walk into this place again if I ever want a Ford again.

Boy, I wish we could give zero stars.

.

My first new car purchase with the original ownership was wonderful. I returned to Capitol Expressway Ford to purchase a used vehicle the experience has been a nightmare. They used hard sell pressure. They lied about the retail price of the vehicle quoting me a price that was more than the new vehicle price, on an attempt to show a larger discounted price.

The sales person assured me that everything worked on the vehicle and that it had been checked over by the service department. The drivers door key lock is supposed to unlock all doors at once it doesn't, only one key slot for the entire vehicle.The drivers door outer skin is loose and rattles when the door closes. After purchasing the vehicle I discovered there was only one key. When I asked about this their answer is all vehicles come with on;y one key.
A duplicate key costs $180.00, I asked them to split the cost with me on the interest of customer relations, they refused. It is impossible to get a replacement key made at a lock shop unless you have two keys first. This forces you to purchase a duplicate key from the dealer.

The dealer promised to make the first months payment, I have made repeated calls to the dealer to obtain this payment only to get a runaround as to why they have failed to provide this in a timely manor. They tell me it's in the mail, I also am still waiting for the Department of Motor Vehicle paperwork to arrive it appears they are just as slow in completing this transaction as they are in processing my payment request. They are quick to take your money but then very slow to live up to their end of the agreement. I strongly advise you to take your business elsewhere

1
★☆☆☆☆

My first new car purchase with the original ownership was wonderful. I returned to Capitol Expressway Ford to purchase a used vehicle the experience has been a nightmare. They used hard sell pressure. They lied about the retail price of the vehicle quoting me a price that was more than the new vehicle price, on an attempt to show a larger discounted price.

The sales person assured me that everything worked on the vehicle and that it had been checked over by the service department. The drivers door key lock is supposed to unlock all doors at once it doesn't, only one key slot for the entire vehicle.The drivers door outer skin is loose and rattles when the door closes. After purchasing the vehicle I discovered there was only one key. When I asked about this their answer is all vehicles come with on;y one key.
A duplicate key costs $180.00, I asked them to split the cost with me on the interest of customer relations, they refused. It is impossible to get a replacement key made at a lock shop unless you have two keys first. This forces you to purchase a duplicate key from the dealer.

The dealer promised to make the first months payment, I have made repeated calls to the dealer to obtain this payment only to get a runaround as to why they have failed to provide this in a timely manor. They tell me it's in the mail, I also am still waiting for the Department of Motor Vehicle paperwork to arrive it appears they are just as slow in completing this transaction as they are in processing my payment request. They are quick to take your money but then very slow to live up to their end of the agreement. I strongly advise you to take your business elsewhere

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TWO BAD EXPERIENCES

1st was a 60K service; when I picked up my car, the "check engine" light was on, so I had to leave it for another day so they could resolve the problem. DIDN'T ANY OF AT LEAST 2 PEOPLE WHO MOVED OR DROVE THIS CAR NOTICE? Maybe it was a fluke so I gave them another chance one month later

2nd was a water leak; I was assured that the part was in stock but later (3:00pm) told that it would have to be ordered. They either left the car out in the rain or didn't vacuum the water out of the car from the water test. DIDN'T ANYONE BOTHER TO CLEAN UP WATER FROM THE BACK FLOOR OF THE CAR FOR 2 DAYS?

All they could do is offer me a "free next service"...AND I WOULD BRING MY CAR BACK TO YOU BECAUSE...

1
★☆☆☆☆

TWO BAD EXPERIENCES

1st was a 60K service; when I picked up my car, the "check engine" light was on, so I had to leave it for another day so they could resolve the problem. DIDN'T ANY OF AT LEAST 2 PEOPLE WHO MOVED OR DROVE THIS CAR NOTICE? Maybe it was a fluke so I gave them another chance one month later

2nd was a water leak; I was assured that the part was in stock but later (3:00pm) told that it would have to be ordered. They either left the car out in the rain or didn't vacuum the water out of the car from the water test. DIDN'T ANYONE BOTHER TO CLEAN UP WATER FROM THE BACK FLOOR OF THE CAR FOR 2 DAYS?

All they could do is offer me a "free next service"...AND I WOULD BRING MY CAR BACK TO YOU BECAUSE...

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I recently took my 2002 Ford Mustang in for service at Capitol Expressway Ford. The ??Service Engine Soon? light had turned on. The moment I stepped out of my car at the Service Area I was greeted and introduced to my Service Advisor Declan. Declan told me what most likely caused the light to go on and he was right on seeing my car has been running great and has always been serviced on time. Declan continued to handle the processing of the paperwork with my extended warranty & Enterprise Rent-A-Car. He called me in a very timely manner and let me know the status of my car, the estimate, and when the work would be completed. In just a matter of hours he called me back stating the car was ready. All the paperwork was processed with the warranty & Enterprise. My bill was $25.00. In the short time Capitol Ford had my car when I would call and leave messages for Declan he returned them in a very timely manner. I was also introduced to Jarred Jones, Customer Relations Director. Everyone was friendly and very helpful. I couldn??t have had a better experience.

5
★★★★★

I recently took my 2002 Ford Mustang in for service at Capitol Expressway Ford. The ??Service Engine Soon? light had turned on. The moment I stepped out of my car at the Service Area I was greeted and introduced to my Service Advisor Declan. Declan told me what most likely caused the light to go on and he was right on seeing my car has been running great and has always been serviced on time. Declan continued to handle the processing of the paperwork with my extended warranty & Enterprise Rent-A-Car. He called me in a very timely manner and let me know the status of my car, the estimate, and when the work would be completed. In just a matter of hours he called me back stating the car was ready. All the paperwork was processed with the warranty & Enterprise. My bill was $25.00. In the short time Capitol Ford had my car when I would call and leave messages for Declan he returned them in a very timely manner. I was also introduced to Jarred Jones, Customer Relations Director. Everyone was friendly and very helpful. I couldn??t have had a better experience.

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We recently brought our Towncar in for service and had the best experience ever. Our service advisor, Curtis was very pleasant. We were greeted in our car promptly at 7:30am with coffee and I smile. Thanks cause a know you have a tough job....see you for my 50k service.

5
★★★★★

We recently brought our Towncar in for service and had the best experience ever. Our service advisor, Curtis was very pleasant. We were greeted in our car promptly at 7:30am with coffee and I smile. Thanks cause a know you have a tough job....see you for my 50k service.

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Me and my husband were mearly looking at cars they wouldnt let us leave. I would have had to cause a scene to leave. They offered us what seemed like a deal until we get in the back and the price is several thousands more. they tried to sell us a car with 1000 miles on it as brand new. It was horrible. Then they wanted to follow us home, they are serious creeps. They called me from several numbers, several blocked numbers, it was a nightmare.
Go anywhere else but there.

1
★☆☆☆☆

Me and my husband were mearly looking at cars they wouldnt let us leave. I would have had to cause a scene to leave. They offered us what seemed like a deal until we get in the back and the price is several thousands more. they tried to sell us a car with 1000 miles on it as brand new. It was horrible. Then they wanted to follow us home, they are serious creeps. They called me from several numbers, several blocked numbers, it was a nightmare.
Go anywhere else but there.

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My only contact with Capitol Expressway Ford was over the phone and now I can't get rid of them!

I began shopping for a car in early February of this year (2007) and called Capitol Expressway Ford regarding their inventory. I did not purchase a car from them, but apparently my phone numbers, both cell and home, are in their system for all of eternity as I am still getting calls from them! I tell each and every salesman who calls; Rick, George, Frank (?), etc, that I purchased a car elsewhere last February and will not be purchasing another for several years. I have also asked each and every salesman who has called to have my information removed from their database and/or place me on their "no call" list. None of this makes one damned bit of difference to Capitol Expressway Ford.

Just this morning, July 28th, I received calls to both my cell and home phones from the Capitol Expressway sales force - again. This time I tried responding by e-mail via their website. The initial response I recieved from Rick Martinez was sufficient. Then I received an e-mail from someone named Jared Jones. The exchange I had with him is like nothing I have ever experienced with any professionally, anywhere, ever. He was rude, condescending, and argumentative. I ended up calling Capitol Expressway Ford and asking for the owner. I was told that the owner does not handle such matters. Perhaps this is the problem. I did speak to Rick Martinez who has assured me that I will receive no more e-mails from Jared Jones, who I had asked directly to cease and desist.

Stay away from Capitol Expressway Ford. They seem to think that harassment is the way to win customers and influence people. Well, it has influenced people! Me and everyone I know who might buy a Ford - from someone else!

1
★☆☆☆☆

My only contact with Capitol Expressway Ford was over the phone and now I can't get rid of them!

I began shopping for a car in early February of this year (2007) and called Capitol Expressway Ford regarding their inventory. I did not purchase a car from them, but apparently my phone numbers, both cell and home, are in their system for all of eternity as I am still getting calls from them! I tell each and every salesman who calls; Rick, George, Frank (?), etc, that I purchased a car elsewhere last February and will not be purchasing another for several years. I have also asked each and every salesman who has called to have my information removed from their database and/or place me on their "no call" list. None of this makes one damned bit of difference to Capitol Expressway Ford.

Just this morning, July 28th, I received calls to both my cell and home phones from the Capitol Expressway sales force - again. This time I tried responding by e-mail via their website. The initial response I recieved from Rick Martinez was sufficient. Then I received an e-mail from someone named Jared Jones. The exchange I had with him is like nothing I have ever experienced with any professionally, anywhere, ever. He was rude, condescending, and argumentative. I ended up calling Capitol Expressway Ford and asking for the owner. I was told that the owner does not handle such matters. Perhaps this is the problem. I did speak to Rick Martinez who has assured me that I will receive no more e-mails from Jared Jones, who I had asked directly to cease and desist.

Stay away from Capitol Expressway Ford. They seem to think that harassment is the way to win customers and influence people. Well, it has influenced people! Me and everyone I know who might buy a Ford - from someone else!

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I recently purchased a new Saleen Mustang at Capitol Expressway Ford. Despite the fact that me wife wanted a conversion van. Rick Martinez the salesman was very helpful and helped me to persuade the love of my life that we could buy my dream car now. He also agreed to help her find a van that meets all of her criteria. The store is obviously family owned and operated as we got to meet the Owner and his son. Sergio and Rudy. I am extremely pleased with the way we were treated and proud of my new purchase. My wife likes the car also !!!!!!

2
★★☆☆☆

I recently purchased a new Saleen Mustang at Capitol Expressway Ford. Despite the fact that me wife wanted a conversion van. Rick Martinez the salesman was very helpful and helped me to persuade the love of my life that we could buy my dream car now. He also agreed to help her find a van that meets all of her criteria. The store is obviously family owned and operated as we got to meet the Owner and his son. Sergio and Rudy. I am extremely pleased with the way we were treated and proud of my new purchase. My wife likes the car also !!!!!!

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WE WENT TO JUST LOOK, BUT BOY AM I HAPPY WE STOPPED AT CAPITOL EXPRESSWAY FORD.I HAVE PUCHASED A LOT OF CARS IN MY TIME BUT THIS WAS THE BEST OUT OF ALL OF THEM!! EVERYONE WAS FRIENDLY AND HELPFULL THE SALESMAN WAS GREAT HIS NAME JORGE, NOT PUSHY, VERY PATIENT WITH US. NICE SELECTION OF CARS, EVEN MET THE MAN BEHIND THE DESK, THE MANAGER WHO DID THE DEAL. WHAT A NICE MAN. IF YOU WANT A NEW FORD THIS IS THE PLACE TO GO, WE'RE GOING BACK TO BUY OUR DAUGHTERS CAR IN TWO WEEKS!!!

5
★★★★★

WE WENT TO JUST LOOK, BUT BOY AM I HAPPY WE STOPPED AT CAPITOL EXPRESSWAY FORD.I HAVE PUCHASED A LOT OF CARS IN MY TIME BUT THIS WAS THE BEST OUT OF ALL OF THEM!! EVERYONE WAS FRIENDLY AND HELPFULL THE SALESMAN WAS GREAT HIS NAME JORGE, NOT PUSHY, VERY PATIENT WITH US. NICE SELECTION OF CARS, EVEN MET THE MAN BEHIND THE DESK, THE MANAGER WHO DID THE DEAL. WHAT A NICE MAN. IF YOU WANT A NEW FORD THIS IS THE PLACE TO GO, WE'RE GOING BACK TO BUY OUR DAUGHTERS CAR IN TWO WEEKS!!!

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Finally after several attempts Capitol Expressway Ford's Service department got it right. My Explorer was making a strange clicking noise that 2 other Dealers couldn't seem to find. Capitol found the problem (cassette belt) right away and fixed it right the first time. Everyone was really nice and I will definitely be back. Thanks.....

4
★★★★☆

Finally after several attempts Capitol Expressway Ford's Service department got it right. My Explorer was making a strange clicking noise that 2 other Dealers couldn't seem to find. Capitol found the problem (cassette belt) right away and fixed it right the first time. Everyone was really nice and I will definitely be back. Thanks.....

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The guys at Capitol Expressway are WORLD CLASS. My salesperson was very helpful and we never felt any pressure to purchase. We got the price we wanted and the best part was that it did not take all day! We even got to meet the owner....who personally thanked us for our business.

5
★★★★★

The guys at Capitol Expressway are WORLD CLASS. My salesperson was very helpful and we never felt any pressure to purchase. We got the price we wanted and the best part was that it did not take all day! We even got to meet the owner....who personally thanked us for our business.

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My husband and I visited Capitol Expressway Ford yesterday and had the worst experience ever. We spoke to the first sales associate who refused to answer a question about their rebates until we picked out a truck. When we said we wanted to know about their rebate on a specific truck he still wouldn't answer and when I pushed him on it, he threw his hands in the air and said he wouldn't work with me. We then spoke with the next associate who said he was the sales manager which I find hard to believe. He proceeded to drive us around the lot stopping every once in a while telling us that the F150 FX4 was the same as the other trucks he was showing us, minus the FX4 sticker. Before we knew it, he had us sitting down inside to go over financing which was funny because at this point he had failed to find us the truck we wanted. After sitting for a couple of minutes we decided we had had enough and walked outside. He tried to tell my husband not to let me make the decision and then when we said enough times, we were going to think about it, he made a huff sound, turned around and walked away. He stood about 20 feet away with his back to us and I looked at my husband and said, "Is that it? Are we finished?" and we left. Unfortunately for them, we are actually looking to purchase two cars in the next two weeks due to a job change so we went across the street and bought a Jeep Liberty and have two other Ford dealerships looking for a truck for my husband. I sent an e-mail to Ford directly even though I know the dealerships are independantly owned and opporated. I know that if that had been our first experience with Ford, we would not even consider buying a Ford after that.

PROS: Absolutely Nothing
CONS: Very Rude, Extremely Unprofessional

1
★☆☆☆☆

My husband and I visited Capitol Expressway Ford yesterday and had the worst experience ever. We spoke to the first sales associate who refused to answer a question about their rebates until we picked out a truck. When we said we wanted to know about their rebate on a specific truck he still wouldn't answer and when I pushed him on it, he threw his hands in the air and said he wouldn't work with me. We then spoke with the next associate who said he was the sales manager which I find hard to believe. He proceeded to drive us around the lot stopping every once in a while telling us that the F150 FX4 was the same as the other trucks he was showing us, minus the FX4 sticker. Before we knew it, he had us sitting down inside to go over financing which was funny because at this point he had failed to find us the truck we wanted. After sitting for a couple of minutes we decided we had had enough and walked outside. He tried to tell my husband not to let me make the decision and then when we said enough times, we were going to think about it, he made a huff sound, turned around and walked away. He stood about 20 feet away with his back to us and I looked at my husband and said, "Is that it? Are we finished?" and we left. Unfortunately for them, we are actually looking to purchase two cars in the next two weeks due to a job change so we went across the street and bought a Jeep Liberty and have two other Ford dealerships looking for a truck for my husband. I sent an e-mail to Ford directly even though I know the dealerships are independantly owned and opporated. I know that if that had been our first experience with Ford, we would not even consider buying a Ford after that.

PROS: Absolutely Nothing
CONS: Very Rude, Extremely Unprofessional

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Never fails, when I need a part for my 1996 explorer they have one in stock.

The past few times I have been there it's been great and excellent service. In and out in no time, even with a line.

I fix my own vehicle so I just go here for the parts.

3
★★★☆☆

Never fails, when I need a part for my 1996 explorer they have one in stock.

The past few times I have been there it's been great and excellent service. In and out in no time, even with a line.

I fix my own vehicle so I just go here for the parts.

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The purpose of this letter is to formally submit a complaint, and to put the facts of a particular situation on record. Due to the profound ineptitude of your employees not only has my trust in your company been completely destroyed, but suspicion of misconduct now surround your name.

The problem that I have been having is at Friendly Ford in San Jose California. This problem started in December of 2006. I took my 1997 ford explorer to Friendly Ford for servicing. I was told at that time (over the phone by a man named Ray Bergthold) that my car needed some engine work that would cost me about $2500. I had also asked Ray to check out my air/heater, which did not work and was told that I needed some major work done for about $1500. I authorized the engine work and did not authorize the air/heater work. About four weeks later the Ford dealership called and said that unfortunately my car no longer ran (it ran fine when I took it in) and that I needed a new engine and it would cost me about $5400. So if I wanted to fix the engine and the air/heater it was going to cost me $6900. I had my car towed to my house and did nothing with the car for a long time because I was not sure I wanted to invest $7000 into it.

In June of 2006 I had my car towed to a mechanic that came highly recommended to me, to have the engine fixed. You can see by the mileage on both repair invoices that this car had not been driven in between Ford servicing and Autoworks servicing. When the Autoworks mechanic got my car taken apart he found that the timing chain was broken in half, I have that timing chain. This mechanic said that is his opinion the only way the timing chain could break in half is if someone at Ford broke it. Ford told me that my engine could not be repaired and that I needed a new engine. The air/heater needed a new switch for $21. Ford did all kinds of work on my heater/air and I am not sure any of it was necessary. I am so upset by the fact that Ford can do this to a customer and get away with it.

I now know that if Friendly Ford had done their job correctly my auto repairs would have been a couple of hundred dollars instead of several thousand dollars.

I am including copies of both the Ford invoice and the Autoworks invoice.

I am counting of Ford to do the right thing with this situation.

PROS: There are no pros
CONS: Too many to count

1
★☆☆☆☆

The purpose of this letter is to formally submit a complaint, and to put the facts of a particular situation on record. Due to the profound ineptitude of your employees not only has my trust in your company been completely destroyed, but suspicion of misconduct now surround your name.

The problem that I have been having is at Friendly Ford in San Jose California. This problem started in December of 2006. I took my 1997 ford explorer to Friendly Ford for servicing. I was told at that time (over the phone by a man named Ray Bergthold) that my car needed some engine work that would cost me about $2500. I had also asked Ray to check out my air/heater, which did not work and was told that I needed some major work done for about $1500. I authorized the engine work and did not authorize the air/heater work. About four weeks later the Ford dealership called and said that unfortunately my car no longer ran (it ran fine when I took it in) and that I needed a new engine and it would cost me about $5400. So if I wanted to fix the engine and the air/heater it was going to cost me $6900. I had my car towed to my house and did nothing with the car for a long time because I was not sure I wanted to invest $7000 into it.

In June of 2006 I had my car towed to a mechanic that came highly recommended to me, to have the engine fixed. You can see by the mileage on both repair invoices that this car had not been driven in between Ford servicing and Autoworks servicing. When the Autoworks mechanic got my car taken apart he found that the timing chain was broken in half, I have that timing chain. This mechanic said that is his opinion the only way the timing chain could break in half is if someone at Ford broke it. Ford told me that my engine could not be repaired and that I needed a new engine. The air/heater needed a new switch for $21. Ford did all kinds of work on my heater/air and I am not sure any of it was necessary. I am so upset by the fact that Ford can do this to a customer and get away with it.

I now know that if Friendly Ford had done their job correctly my auto repairs would have been a couple of hundred dollars instead of several thousand dollars.

I am including copies of both the Ford invoice and the Autoworks invoice.

I am counting of Ford to do the right thing with this situation.

PROS: There are no pros
CONS: Too many to count

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Friendly Ford is located on Capitol Expressway and their parts and service department is located at the back of the property. I called ahead to see how long and how much it would be to have a new car key made for my vehicle. They said that they could make it fairly quickly but that it would be around $35 for a new key. Knowing that was steep but that I couldn't get a new key anywhere else I went down and waited approximately 15 minutes for a new key to be made. The employee was nice and I appreciated that I was in and out in the shortest amount of time.

PROS: central capitol expressway location
CONS: Like many other dealerships Friendly Ford is overpriced on their parts

3
★★★☆☆

Friendly Ford is located on Capitol Expressway and their parts and service department is located at the back of the property. I called ahead to see how long and how much it would be to have a new car key made for my vehicle. They said that they could make it fairly quickly but that it would be around $35 for a new key. Knowing that was steep but that I couldn't get a new key anywhere else I went down and waited approximately 15 minutes for a new key to be made. The employee was nice and I appreciated that I was in and out in the shortest amount of time.

PROS: central capitol expressway location
CONS: Like many other dealerships Friendly Ford is overpriced on their parts

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