Lai-Lai Travel Inc

★★★☆☆
  • 739 S Atlantic Blvd

    Monterey Park, CA 91754

    Map & Directions
  • 626-289-3378

About Lai-Lai Travel Inc

Categories
Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Hotels & Travel

Hotels & Travel
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Fastest Service I have other experienced. So helpful. I will definitely come back. Also extremely good prices compared to other places.

5
★★★★★

Fastest Service I have other experienced. So helpful. I will definitely come back. Also extremely good prices compared to other places.

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wonderful for people who want to get their tickets fast. Fantastic prices. I highly recommend their company.

3
★★★★★

wonderful for people who want to get their tickets fast. Fantastic prices. I highly recommend their company.

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Great Service and Prices.
I don't know what everyone else is talking about.
Foreigners are interesting.

5
★★★★★

Great Service and Prices.
I don't know what everyone else is talking about.
Foreigners are interesting.

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1 out of 1 people found this review helpful.

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This place has amazing prices, they are professional, and I highly recommend this place if you're looking for a place with cheap prices and fast service. \r
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I will purchase from Lai Lai Travel from here on out. \r
Do you want to get in

3
★★★★★

This place has amazing prices, they are professional, and I highly recommend this place if you're looking for a place with cheap prices and fast service. \r
\r
I will purchase from Lai Lai Travel from here on out. \r
Do you want to get in

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This Maggie woman (I wouldn't call her a lady) has the worst phone manner ever. She doesn't talk -- she barks! And as she barks at you, she has not patience for you to complete your sentence. She hung up on me several times for no apparent reason -- all I wanted was a couple of tickets to Asia. I will never, ever use her agency again. It's very unfortunate that she's in a customer service line of business providing such terrible service.

1
★☆☆☆☆

This Maggie woman (I wouldn't call her a lady) has the worst phone manner ever. She doesn't talk -- she barks! And as she barks at you, she has not patience for you to complete your sentence. She hung up on me several times for no apparent reason -- all I wanted was a couple of tickets to Asia. I will never, ever use her agency again. It's very unfortunate that she's in a customer service line of business providing such terrible service.

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0 out of 1 people found this review helpful.

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very very poor service , after I booked a tour with this agent , I called several times to clarify some questions , but the lady answered my phone ,Maggie Ku was very inpatient and rude , she just hung me up without let me completed my question . She said she will call me back but she never did . I will never use this agent again and will let my friends stay far away from this agent also . If I were her boss I would fired her long time ago , for a staff like her would kick away all the customers in no time. If she happened to be the owner , this business would fall in her hand .

1
★☆☆☆☆

very very poor service , after I booked a tour with this agent , I called several times to clarify some questions , but the lady answered my phone ,Maggie Ku was very inpatient and rude , she just hung me up without let me completed my question . She said she will call me back but she never did . I will never use this agent again and will let my friends stay far away from this agent also . If I were her boss I would fired her long time ago , for a staff like her would kick away all the customers in no time. If she happened to be the owner , this business would fall in her hand .

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0 out of 1 people found this review helpful.

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Worst agent ever!!! In their Irvine branch, the agent charged me $128 for processing the Taiwan travel permit and told me that I can only pick it up in Taiwan airport and I won't be able to get it in US before I reach Taiwan. One month later, when I called to ask confirmation that the document is ready in Taiwan, they said that the travel permit has been sent to Arcadia branch and I can pick up. But to get it, I have to pay more. When I argued with the rep (a female) in Arcadia/Monterey Park that I have already paid and have the receipt with me. She blackmailed me to get the extra charge by holding the travel permit. One day later, when I called again, she said that she had sent the travel permit back to Taiwan and I won't have it before I arrive in Taiwan and hang up. When mt husband called multiple times later that day, she hanged up on him every single time without giving more information (see other reviews about this woman). I have been in US for 20 yrs and traveled numerous places/countries and dealed with so many travel agencies and agents. This is the absolute worst travel agency and agents ever. Not only more than one agent are dishonst, but also they are extremely rude. On top of all, they blackmail you with your travel documents. What could be worse than that?!

1
★☆☆☆☆

Worst agent ever!!! In their Irvine branch, the agent charged me $128 for processing the Taiwan travel permit and told me that I can only pick it up in Taiwan airport and I won't be able to get it in US before I reach Taiwan. One month later, when I called to ask confirmation that the document is ready in Taiwan, they said that the travel permit has been sent to Arcadia branch and I can pick up. But to get it, I have to pay more. When I argued with the rep (a female) in Arcadia/Monterey Park that I have already paid and have the receipt with me. She blackmailed me to get the extra charge by holding the travel permit. One day later, when I called again, she said that she had sent the travel permit back to Taiwan and I won't have it before I arrive in Taiwan and hang up. When mt husband called multiple times later that day, she hanged up on him every single time without giving more information (see other reviews about this woman). I have been in US for 20 yrs and traveled numerous places/countries and dealed with so many travel agencies and agents. This is the absolute worst travel agency and agents ever. Not only more than one agent are dishonst, but also they are extremely rude. On top of all, they blackmail you with your travel documents. What could be worse than that?!

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1 out of 2 people found this review helpful.

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I don't normally bother to write reviews online. But the customer service of this travel agent is so poor that I feel I have to warn other customers to stay as far away from them as possible. The woman that answered my phone is rude and cold, very unprofessional. She hangs up on me a few times before we finished conversation. She says she would call back, but never follows up. and when I called her back, she was very impatient and just again hung up without fully answering my questions.
Please, do yourself a favor, stay away from this travel agent. Somebody that provide a service like this does not deserve any of your business.

1
★☆☆☆☆

I don't normally bother to write reviews online. But the customer service of this travel agent is so poor that I feel I have to warn other customers to stay as far away from them as possible. The woman that answered my phone is rude and cold, very unprofessional. She hangs up on me a few times before we finished conversation. She says she would call back, but never follows up. and when I called her back, she was very impatient and just again hung up without fully answering my questions.
Please, do yourself a favor, stay away from this travel agent. Somebody that provide a service like this does not deserve any of your business.

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1 out of 2 people found this review helpful.

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If there was the option to give them negative review, then that's what they shall get from me. My mom called couple days ago to book a flight, then she was put on hold for 50 minutes. After my mom asked why she was put on hold for this long, the woman just said "there's no tickets to Beijing" and slammed the phone on my mom. Then my mom called their alhambra office, surprisingly it was answered by the same woman (their alhambra office has the same phone # as monterey park?), after she realize it was my mom, she said "stop calling, no tickets for you" and hung up the phone again. This time I got really pissed because no body should treat their customer like that, and no one talks to my mom like that. So I called back four time, and each time the woman answers the phone and pass on to a different person. I asked for their manager phone number and they ended up giving me a number which goes straight into voice mail, either way I left a msg to that number. Who do they think they are anyways?!

1
★☆☆☆☆

If there was the option to give them negative review, then that's what they shall get from me. My mom called couple days ago to book a flight, then she was put on hold for 50 minutes. After my mom asked why she was put on hold for this long, the woman just said "there's no tickets to Beijing" and slammed the phone on my mom. Then my mom called their alhambra office, surprisingly it was answered by the same woman (their alhambra office has the same phone # as monterey park?), after she realize it was my mom, she said "stop calling, no tickets for you" and hung up the phone again. This time I got really pissed because no body should treat their customer like that, and no one talks to my mom like that. So I called back four time, and each time the woman answers the phone and pass on to a different person. I asked for their manager phone number and they ended up giving me a number which goes straight into voice mail, either way I left a msg to that number. Who do they think they are anyways?!

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1 out of 2 people found this review helpful.

.

This travel agency is thumb down! Their price is reasonable, but their service is horrible!!! You pretty much can get the same price from others with better service, then why do you still want to go to them??? One time deal for me!

1
★☆☆☆☆

This travel agency is thumb down! Their price is reasonable, but their service is horrible!!! You pretty much can get the same price from others with better service, then why do you still want to go to them??? One time deal for me!

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1 out of 2 people found this review helpful.

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I booked a tour for 3 of us visitors from Singapore from this M & C Travel agency as I was recommended by people who said Lai Lai Travel Agency was reliable. This company was a franchise of Lai Lai. We paid for a 3 -day package for a 3-day to Las Vegas, Grand Canyon and Lauglin & London Bridge. Instead we had 2 nights in Las Vegas instead. Plus we discovered we were charged $125.00 per head for three in a room while the rest of the people in this tour paid $176 for 2 persons, 3rd person was free for three in a room. We felt were overcharged by a difference of $199.00. I would not take any more tours with any Lai Lai travel agency (be it franchise or not) in future. I felt disgusted that the three of us as visitors in Los Angeles were overcharged. I hope whoever read this would be wary if they are visitors to USA. I had always thought this type of overcharging occurs in developing countries but not in a developed country like America. In my country like Singapore, our government agency the Tourism Promotion Board which is a watch dog over the travel agencies would have the company to refund the difference. This is to maintain our clean image of Singapore as a tourist country internationally. Our Tourist Promotion Board has known to fly tourists back to Singapore (for free) in cases of overcharging even at food centers of foreign visitors.

1
★☆☆☆☆

I booked a tour for 3 of us visitors from Singapore from this M & C Travel agency as I was recommended by people who said Lai Lai Travel Agency was reliable. This company was a franchise of Lai Lai. We paid for a 3 -day package for a 3-day to Las Vegas, Grand Canyon and Lauglin & London Bridge. Instead we had 2 nights in Las Vegas instead. Plus we discovered we were charged $125.00 per head for three in a room while the rest of the people in this tour paid $176 for 2 persons, 3rd person was free for three in a room. We felt were overcharged by a difference of $199.00. I would not take any more tours with any Lai Lai travel agency (be it franchise or not) in future. I felt disgusted that the three of us as visitors in Los Angeles were overcharged. I hope whoever read this would be wary if they are visitors to USA. I had always thought this type of overcharging occurs in developing countries but not in a developed country like America. In my country like Singapore, our government agency the Tourism Promotion Board which is a watch dog over the travel agencies would have the company to refund the difference. This is to maintain our clean image of Singapore as a tourist country internationally. Our Tourist Promotion Board has known to fly tourists back to Singapore (for free) in cases of overcharging even at food centers of foreign visitors.

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1 out of 2 people found this review helpful.

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I told them i need a round trips tickets from LA to MISSOURI.they helped me ordered tickets from LA to LAS Vegas !! few days later,i ask them to fix it...they said they have no responsibility at all for this. PLUS!!! weeks ago, i received my credit card bill,LAI LAI TRAVEL INC charged me twice ,one is from Rosemead store,the other from Monterey Park!

1
★☆☆☆☆

I told them i need a round trips tickets from LA to MISSOURI.they helped me ordered tickets from LA to LAS Vegas !! few days later,i ask them to fix it...they said they have no responsibility at all for this. PLUS!!! weeks ago, i received my credit card bill,LAI LAI TRAVEL INC charged me twice ,one is from Rosemead store,the other from Monterey Park!

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2 out of 3 people found this review helpful.

.

This Travel Agency has wonderful prices and service. I have to work until 8 pm and Lai Lai Travel was only open until 6 PM. Two Ladies, Minnie AND Maggie waited for me... The price was very cheap. When I went to another travel agency, their price was $100 dollars more, without transportation. Min L. has no right to say they have horrible service. Its her fault she didn't book it on the spot.

5
★★★★★

This Travel Agency has wonderful prices and service. I have to work until 8 pm and Lai Lai Travel was only open until 6 PM. Two Ladies, Minnie AND Maggie waited for me... The price was very cheap. When I went to another travel agency, their price was $100 dollars more, without transportation. Min L. has no right to say they have horrible service. Its her fault she didn't book it on the spot.

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2 out of 4 people found this review helpful.

 

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