Cologne Auto Body

★★★★☆
  • 1250 Old County Rd

    Belmont, CA 94002

    Map & Directions
  • 650-591-2050

About Cologne Auto Body

Hours
9am - 6pm M-F

Automotive

Automotive
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4.0 4
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Dissillussioned by car shop estimating, I was shocked when Cologne Auto Body shop treated my like Royalty from the first minute I arrived. In a time where Customer Service is dead, they went above & beyond. Not only did I get a good deal, but they bent over backwards to accommodate my smallest request. They made me feel like an old friend and I know they really to appreciate my business. Dieter & Jim are very professional and personable. Very gratefully yours, Wilma

2
★★★★★

Dissillussioned by car shop estimating, I was shocked when Cologne Auto Body shop treated my like Royalty from the first minute I arrived. In a time where Customer Service is dead, they went above & beyond. Not only did I get a good deal, but they bent over backwards to accommodate my smallest request. They made me feel like an old friend and I know they really to appreciate my business. Dieter & Jim are very professional and personable. Very gratefully yours, Wilma

Pros: Where you are treated like Royalty

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My five day estimate is going on almost a month at this point and my car is together but still missing a part and still requires some 'fit and finish' before the job can be considered complete. After my five day estimate turned into an eleven day project I was able to take my car home again. There is still a missing part and the rush job they did to get my vehicle back to me still requires 'fit and finish'. Dieter tells me that he can maybe have it all done in another month. Seriously? He should have told me that instead of 'five days' when I was shopping around.

At this rate it will be February before my car is completely back together. Cologne Auto Body came as a recommendation from my insurance company however I am reporting my lousy service to that insurance company once the job is finally done, whenever that actually happens.

Perhaps I'll feel better and upgrade my review after Dieter 'wows' me with great follow up service however I'm not holding my breath.

0
★☆☆☆☆

My five day estimate is going on almost a month at this point and my car is together but still missing a part and still requires some 'fit and finish' before the job can be considered complete. After my five day estimate turned into an eleven day project I was able to take my car home again. There is still a missing part and the rush job they did to get my vehicle back to me still requires 'fit and finish'. Dieter tells me that he can maybe have it all done in another month. Seriously? He should have told me that instead of 'five days' when I was shopping around.

At this rate it will be February before my car is completely back together. Cologne Auto Body came as a recommendation from my insurance company however I am reporting my lousy service to that insurance company once the job is finally done, whenever that actually happens.

Perhaps I'll feel better and upgrade my review after Dieter 'wows' me with great follow up service however I'm not holding my breath.

Pros: Close to my home

Cons: Delayed service, poor communication

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I was devastated when a massive deer ran into the side and back of my highlander hybrid on Xmas eve near Mammoth. The car was fortunately drivable but I was just dreading the process of getting it fixed (a previous rear-ended car of mine had taken 3 months at a different shop) and we really needed the 4 wheel drive for a planned trip to Tahoe. Everyone at the shop was wonderful - handled the insurance efficiently, told me 5 days, delivered it in 4 (yay!!), would have provided referal for rental car deal (didn't need it, still have that ancient rear-ended car) and the highlander came home spotless and looking better than new. I think their hourly rate is really great and would take something not covered on insurance there in a shot. For added value they offer a free detailing a month after pick-up - which for me (4 snowboarders, 1 horse and muddy soccer gear) is a remarkable deal!

5
★★★★★

I was devastated when a massive deer ran into the side and back of my highlander hybrid on Xmas eve near Mammoth. The car was fortunately drivable but I was just dreading the process of getting it fixed (a previous rear-ended car of mine had taken 3 months at a different shop) and we really needed the 4 wheel drive for a planned trip to Tahoe. Everyone at the shop was wonderful - handled the insurance efficiently, told me 5 days, delivered it in 4 (yay!!), would have provided referal for rental car deal (didn't need it, still have that ancient rear-ended car) and the highlander came home spotless and looking better than new. I think their hourly rate is really great and would take something not covered on insurance there in a shot. For added value they offer a free detailing a month after pick-up - which for me (4 snowboarders, 1 horse and muddy soccer gear) is a remarkable deal!

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I dreaded taking my BMW to be repaired as I figured it would be costly, but I found Dieter at Cologne Auto Body and he made the process painless. This business is extremely professional, everything is spotless, and the reasonable quote and work time were exactly as stated. Not only that, the body work was perfect and when I picked up my car it was cleaned inside and out. I don't want my car to need body work in the future, but if it does I feel I have a friend at Cologne.

5
★★★★★

I dreaded taking my BMW to be repaired as I figured it would be costly, but I found Dieter at Cologne Auto Body and he made the process painless. This business is extremely professional, everything is spotless, and the reasonable quote and work time were exactly as stated. Not only that, the body work was perfect and when I picked up my car it was cleaned inside and out. I don't want my car to need body work in the future, but if it does I feel I have a friend at Cologne.

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