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Upscale Furniture

1443 Lincoln Blvd Santa Monica, CA

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Pleasure Chest

7733 Santa Monica Blvd West Hollywood, CA

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As a deaf person, I called through video relay service (for those who may be familiar with text relay, video relay is much faster and convenient) to inquire as to whether they have a specific dishwasher. The minute they found out I was calling through a relay service, they said that they cannot take my call. I wasn't trying to order anything, just inquiring as to whether they had the dishwasher or not. I called back and asked to speak with a manager, Mike, and he said he didn't have time to deal with this and hung up! I tried a third time, and he said that I am now harassing him and to never call again! I do not recommend this business to anyone.

1
★☆☆☆☆

As a deaf person, I called through video relay service (for those who may be familiar with text relay, video relay is much faster and convenient) to inquire as to whether they have a specific dishwasher. The minute they found out I was calling through a relay service, they said that they cannot take my call. I wasn't trying to order anything, just inquiring as to whether they had the dishwasher or not. I called back and asked to speak with a manager, Mike, and he said he didn't have time to deal with this and hung up! I tried a third time, and he said that I am now harassing him and to never call again! I do not recommend this business to anyone.

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I bought a oven and stove from Carlsons. The sales guy was nice enough and the price was cheaper than Sears. However, the delivery service requires and 8 hour window with the caveat that am phone call by the customer could pin down a time am or pm. I scheduled for a Friday, but found that I had to see my doctor on an emergency basis, not realizing I would end up in surgery over the weekend, I rescheduled for Monday. From my hospital bed, I remembered to call Carlsons and let them know what happened. The delivery guy on the phone(said he was the owner), was rude, intolerant and informed me that he did not want to reschedule me because"this is how he makes his money". I was shocked and saddened to meet with such lack of compassion and in disbelief that a retailer could treat a customer so poorly. He finally agreed to deliver my 2500.00 worth of appliances. When the delivery man showed up although nice enough, but had an intolerable body odor. We could not stand to be in the same room.

For these reasons, I would not shop at Carlsons ever again. I do not recommend dealing with these people.

1
★☆☆☆☆

I bought a oven and stove from Carlsons. The sales guy was nice enough and the price was cheaper than Sears. However, the delivery service requires and 8 hour window with the caveat that am phone call by the customer could pin down a time am or pm. I scheduled for a Friday, but found that I had to see my doctor on an emergency basis, not realizing I would end up in surgery over the weekend, I rescheduled for Monday. From my hospital bed, I remembered to call Carlsons and let them know what happened. The delivery guy on the phone(said he was the owner), was rude, intolerant and informed me that he did not want to reschedule me because"this is how he makes his money". I was shocked and saddened to meet with such lack of compassion and in disbelief that a retailer could treat a customer so poorly. He finally agreed to deliver my 2500.00 worth of appliances. When the delivery man showed up although nice enough, but had an intolerable body odor. We could not stand to be in the same room.

For these reasons, I would not shop at Carlsons ever again. I do not recommend dealing with these people.

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