North Hollywood Hardware

★★★☆☆

The Old Fashion Hardware Store of the Valley

  • 11847 Ventura Blvd

    Studio City, CA 91604

    Cross street: <p>At the corner of Ventura Blvd and Carpenter Ave, 3 blocks East of Laurel Canyon Blvd. in front of CBS</p>

    Map & Directions
  • 818-980-2453

About North Hollywood Hardware

Details
Hours
Mon-Fri 8:30am-6pm ; Sat 9am-5:30pm ; Sun 10am-4pm ; Open 7 Days
Reservations
Make A Reservation

Home & Garden

Home & Garden
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The worst service EVER! I will never step foot in there and will tell everyone I know to never go there!

0
★☆☆☆☆

The worst service EVER! I will never step foot in there and will tell everyone I know to never go there!

.

The guys who work at this local hardware store look like they're right out of central casting. But underneath their tough exterior they've got great advice for everything from hanging a hammock to fixing the screen door. They are nice and generous with their time and though it's not one of those super stocked chain stores like ACE or OSH, I never leave there feeling that they didn't have what I needed

2
★★★★★

The guys who work at this local hardware store look like they're right out of central casting. But underneath their tough exterior they've got great advice for everything from hanging a hammock to fixing the screen door. They are nice and generous with their time and though it's not one of those super stocked chain stores like ACE or OSH, I never leave there feeling that they didn't have what I needed

Pros: Great service

.

I HAVE FOUND JUST ABOUT ANYTHING I HAVE EVER NEEDED FOR MY HOME REPAIRS AND VARIOUS PROJECTS ALONG WITH HELPFUL ADVICE AT NORTH HOLLYWOOD HARDWARE. THE STAFF IS EXTREMELY KNOWLEDGEABLE AND IF YOU'RE NOT SURE WHAT YOU NEED OR HOW TO MAKE A REPAIR, ALL YOU HAVE TO DO IS ASK. I HAVE ALWAYS BEEN ABLE TO GET WHAT I WANT QUICKLY WITH NO LONG LINES. IF THEY DON'T HAVE EXACTLY WHAT YOU NEED, THEY WILL ALWAYS TELL YOU THE CLOSEST PLACE TO FIND IT. I HAVE NEVER HAD A PROBLEM RETURNING ANYTHING AND I WOULD RECOMMEND THIS STORE TO ANYONE WHO NEEDS PRODUCTS OR EVEN JUST HELP WITH THEIR HOME REPAIRS. I L O V E T H I S S T O R E !!!

2
★★★★★

I HAVE FOUND JUST ABOUT ANYTHING I HAVE EVER NEEDED FOR MY HOME REPAIRS AND VARIOUS PROJECTS ALONG WITH HELPFUL ADVICE AT NORTH HOLLYWOOD HARDWARE. THE STAFF IS EXTREMELY KNOWLEDGEABLE AND IF YOU'RE NOT SURE WHAT YOU NEED OR HOW TO MAKE A REPAIR, ALL YOU HAVE TO DO IS ASK. I HAVE ALWAYS BEEN ABLE TO GET WHAT I WANT QUICKLY WITH NO LONG LINES. IF THEY DON'T HAVE EXACTLY WHAT YOU NEED, THEY WILL ALWAYS TELL YOU THE CLOSEST PLACE TO FIND IT. I HAVE NEVER HAD A PROBLEM RETURNING ANYTHING AND I WOULD RECOMMEND THIS STORE TO ANYONE WHO NEEDS PRODUCTS OR EVEN JUST HELP WITH THEIR HOME REPAIRS. I L O V E T H I S S T O R E !!!

Pros: HELPFUL STAFF, PRO ADVICE, GOOD SELECTION

.

The staff at this store is extremely helpful with any project you might have from the simple repair job to the most complicated project. You will get the help you need and it won't take you all day. I hate shopping at the huge home improvement centers such as Home Depot, because it takes forever to find anything and even longer to check out. I've been shopping at North Hollywood Hardware for years and I have never had a problem returning anything!!! I love the staff and their knowledge, as well as the convenience of getting what I need to complete my job quickly and correctly. I'm happy to see that old fashion hardware stores like this still exist !!!

PROS: Large selection of inventory and choices plus great service.
CONS:

5
★★★★★

The staff at this store is extremely helpful with any project you might have from the simple repair job to the most complicated project. You will get the help you need and it won't take you all day. I hate shopping at the huge home improvement centers such as Home Depot, because it takes forever to find anything and even longer to check out. I've been shopping at North Hollywood Hardware for years and I have never had a problem returning anything!!! I love the staff and their knowledge, as well as the convenience of getting what I need to complete my job quickly and correctly. I'm happy to see that old fashion hardware stores like this still exist !!!

PROS: Large selection of inventory and choices plus great service.
CONS:

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First time I went to this place trying to get a refund they said I had the wrong receipt..it said what I bought and date etc...that angered me, but I went to go find it (Just moved so it was chaos and took me forever) Came back, then told me I had to have original package. I then asked to make an exchange but was told no since I didnt have the packaging. I said that on the receipt and on the store policy sign by the register it states must have receipt and return withing 30 days for refund..nothing about having the package. The manager told me they could not sell it without the package so I couldnt make an exchange. Well...if it aint on the sign or receipt you should at least let me make an exchange...but my continuing business is not worth eight bucks I guess...\n

0
★☆☆☆☆

First time I went to this place trying to get a refund they said I had the wrong receipt..it said what I bought and date etc...that angered me, but I went to go find it (Just moved so it was chaos and took me forever) Came back, then told me I had to have original package. I then asked to make an exchange but was told no since I didnt have the packaging. I said that on the receipt and on the store policy sign by the register it states must have receipt and return withing 30 days for refund..nothing about having the package. The manager told me they could not sell it without the package so I couldnt make an exchange. Well...if it aint on the sign or receipt you should at least let me make an exchange...but my continuing business is not worth eight bucks I guess...\n

Pros: good selection

Cons: read above

.

I was so ecstatic to learn this little hardware store was right around the corner from my new apartment I just moved into. I always dreaded driving so far to Home Depot. They do have all the tools and accessories you need. My first visit was great. They had excellent customer service....until I tried to get my money back.

I had bought a replacement piece for my shower from this store right when I moved into my new apartment. But turns out it did not fit correctly. So I went back with my receipt and asked if I could get a refund.

I was then told that I had the wrong receipt. I was befuddled as to how I could have the wrong receipt.........you could see what I bought on my receipt and the price and item. So I went back home to dig through my trash and find it. Since I had just moved in I had boxes and trash everywhere...it took me a long time and was aggravated but finally found it...I figured store policy is store policy. So I went back. I was then told I needed the original package it came in. I looked at my receipt and the sign by the register. There was nothing about having the original package. Only you must have the receipt and return the item within 30 days for a refund. Yes I am a girl and not very experienced with buying hardware....but by customer service rules THERE WAS NOTHING ON THE STORE POLICY SIGN OR RECEIPT THAT SAID YOU MUST HAVE ORIGINAL PACKAGE. If someone told me at the time I would have taken care...but I knew it was probably in the trash already in the dumpster.

I even asked the manager if I could make an exchange for something else I needed. I figured...okay so I wont get my eight bucks back but at least Ill get something I know Ill need. NOPE....I was tired, angry....I spent all that time looking for the "right" receipt when what I bought the DAY BEFORE was clearly on there. Even with the receipt and item I could not make an exchange because I didnt have the package....

Isnt my continued business worth more

PROS: Willing to help when needed--but not when you want your money back
CONS: Read Above

1
★☆☆☆☆

I was so ecstatic to learn this little hardware store was right around the corner from my new apartment I just moved into. I always dreaded driving so far to Home Depot. They do have all the tools and accessories you need. My first visit was great. They had excellent customer service....until I tried to get my money back.

I had bought a replacement piece for my shower from this store right when I moved into my new apartment. But turns out it did not fit correctly. So I went back with my receipt and asked if I could get a refund.

I was then told that I had the wrong receipt. I was befuddled as to how I could have the wrong receipt.........you could see what I bought on my receipt and the price and item. So I went back home to dig through my trash and find it. Since I had just moved in I had boxes and trash everywhere...it took me a long time and was aggravated but finally found it...I figured store policy is store policy. So I went back. I was then told I needed the original package it came in. I looked at my receipt and the sign by the register. There was nothing about having the original package. Only you must have the receipt and return the item within 30 days for a refund. Yes I am a girl and not very experienced with buying hardware....but by customer service rules THERE WAS NOTHING ON THE STORE POLICY SIGN OR RECEIPT THAT SAID YOU MUST HAVE ORIGINAL PACKAGE. If someone told me at the time I would have taken care...but I knew it was probably in the trash already in the dumpster.

I even asked the manager if I could make an exchange for something else I needed. I figured...okay so I wont get my eight bucks back but at least Ill get something I know Ill need. NOPE....I was tired, angry....I spent all that time looking for the "right" receipt when what I bought the DAY BEFORE was clearly on there. Even with the receipt and item I could not make an exchange because I didnt have the package....

Isnt my continued business worth more

PROS: Willing to help when needed--but not when you want your money back
CONS: Read Above

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.

Small but great hardware store. Forget Home Depot. Here you get personal service. They have EVERYTHING you could possibly need. Staff if helpful and you would expect a place like this to be high priced, its not. I have been in there for everything from making keys, to needing nails, to finding paint. Looks tiny from street, but the store actually goes way back into corner. No lines like giant stores!

5
★★★★★

Small but great hardware store. Forget Home Depot. Here you get personal service. They have EVERYTHING you could possibly need. Staff if helpful and you would expect a place like this to be high priced, its not. I have been in there for everything from making keys, to needing nails, to finding paint. Looks tiny from street, but the store actually goes way back into corner. No lines like giant stores!

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