Bellini Juvenile Designer Furn

★☆☆☆☆

About Bellini Juvenile Designer Furn

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.

Had an almost identical experience to other reviewers. Furniture was over a month late. I never received a call. When I called them they were unconcerned and unapologetic. After several very unpleasant conversations they finally had the furniture delivered (a month late) without any offer of compensation or show of remorse. It's incredible that this company is still in business.

0
★☆☆☆☆

Had an almost identical experience to other reviewers. Furniture was over a month late. I never received a call. When I called them they were unconcerned and unapologetic. After several very unpleasant conversations they finally had the furniture delivered (a month late) without any offer of compensation or show of remorse. It's incredible that this company is still in business.

Cons: items were late, staff was rude, overall incredibly unprofessional

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I have never been compelled to write a review after one visit to a shop.

However, when I visited Bellini by recommendation of a trusted family member (who had not yet been there) - I was treated poorly, and hardly helped. I had heard about their high-end line, which I wanted to see for my upcoming baby... and was VERY disappointed. For the amount of money their bedding costs, I EXPECT to be treated nicely, at the very least.

To make a long story short, I let the sales person know what I was looking for, something semi-specific - in color and design, and that I had no budget. She merely tossed a few fabric books at me, and walked away. I tried to make the search easier by telling her what I had in mind - my general idea... and she was just terribly uninterested in at the very least, pointing me to some great fabrics I might like.

I will most certainly be taking my $$ elsewhere. (Not to mention, I have heard a few things about their not promising on their delivery time...)

0
★☆☆☆☆

I have never been compelled to write a review after one visit to a shop.

However, when I visited Bellini by recommendation of a trusted family member (who had not yet been there) - I was treated poorly, and hardly helped. I had heard about their high-end line, which I wanted to see for my upcoming baby... and was VERY disappointed. For the amount of money their bedding costs, I EXPECT to be treated nicely, at the very least.

To make a long story short, I let the sales person know what I was looking for, something semi-specific - in color and design, and that I had no budget. She merely tossed a few fabric books at me, and walked away. I tried to make the search easier by telling her what I had in mind - my general idea... and she was just terribly uninterested in at the very least, pointing me to some great fabrics I might like.

I will most certainly be taking my $$ elsewhere. (Not to mention, I have heard a few things about their not promising on their delivery time...)

Pros: Lots of choices...

Cons: Rude sales staff. Attitude, rather than helpful pointing in the right direction.

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Picture this...Baby on the way in Mid March. Order items for baby room in early January! Come mid march baby is here and items still are no where to be found. First they said we changed our order (Did not), then we ordered materials that were out of stock (Did not), Then UPS lost the items (Not sure), They will track items but it will take 2-3 weeks (Does not)...It is March 22 and we still don't have items we ordered. Bottom line is they never apologized, asked how they could help, NEVER called to follow up when they said they would and when asked about it just laughed as if everything was a big joke. I caught the store manager (Kim) in several lies and she just shrugged them off. We had AMEX charge back the money paid and now we are searching for items between feedings, changings, etc...Not an ideal situation. Finally, Alot of times these reviews seem a little obscure, but I am asking you to think twice before doing business w/ the Beverly Hills Bellini. There are several Bellini stores around SoCal and we have found the individuals to be extremely helpful (after the fact) so, pick any store in the world but the Beverly Hills location. Good Luck!!

0
★☆☆☆☆

Picture this...Baby on the way in Mid March. Order items for baby room in early January! Come mid march baby is here and items still are no where to be found. First they said we changed our order (Did not), then we ordered materials that were out of stock (Did not), Then UPS lost the items (Not sure), They will track items but it will take 2-3 weeks (Does not)...It is March 22 and we still don't have items we ordered. Bottom line is they never apologized, asked how they could help, NEVER called to follow up when they said they would and when asked about it just laughed as if everything was a big joke. I caught the store manager (Kim) in several lies and she just shrugged them off. We had AMEX charge back the money paid and now we are searching for items between feedings, changings, etc...Not an ideal situation. Finally, Alot of times these reviews seem a little obscure, but I am asking you to think twice before doing business w/ the Beverly Hills Bellini. There are several Bellini stores around SoCal and we have found the individuals to be extremely helpful (after the fact) so, pick any store in the world but the Beverly Hills location. Good Luck!!

Pros: location

Cons: Customer service terrible

.

We ordered in-stock furniture (nothing custom) and were told it would take a maximum of 8 weeks to be delivered. It ultimately took 17 weeks to arrive.

They gave us new excuses every time we called. They never once called us with an update despite promising to do so on many occasions. When we finally asked to have a manager help us resolve this she was rude and tried to tell us we had the delivery date wrong ? despite my holding the receipt in my hand with the delivery date on it. And throughout this, they never once offered an apology. Once they had our money they could care less.

When you are pregnant and have your due date approaching, the LAST thing you need to worry about is your furniture arriving 2+ months late because some store doesn't think it is worth their time to make sure they deliver on time what they sold you.

I will say the furniture is very well made and looks nice. Bellini stores are independently operated. If you like the furniture try another store ? there are several in the area. Just make sure they are not owned/managed by the same people that own the Beverly Hills store. Do not buy from Bellini Beverly Hills.

0
★☆☆☆☆

We ordered in-stock furniture (nothing custom) and were told it would take a maximum of 8 weeks to be delivered. It ultimately took 17 weeks to arrive.

They gave us new excuses every time we called. They never once called us with an update despite promising to do so on many occasions. When we finally asked to have a manager help us resolve this she was rude and tried to tell us we had the delivery date wrong ? despite my holding the receipt in my hand with the delivery date on it. And throughout this, they never once offered an apology. Once they had our money they could care less.

When you are pregnant and have your due date approaching, the LAST thing you need to worry about is your furniture arriving 2+ months late because some store doesn't think it is worth their time to make sure they deliver on time what they sold you.

I will say the furniture is very well made and looks nice. Bellini stores are independently operated. If you like the furniture try another store ? there are several in the area. Just make sure they are not owned/managed by the same people that own the Beverly Hills store. Do not buy from Bellini Beverly Hills.

 

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