Goleta Mufflers & Brakes

★★☆☆☆
Click on the business name to learn more about this business.
  • 5921 Matthews St Unit B

    Goleta, CA 93117

    Map & Directions
  • 805-571-0124

About Goleta Mufflers & Brakes

Categories
  • Brake Repair
  • Automotive Repair
Details
  • Muffler Repair
  • Transmission Repair
  • Clutch Repair
  • Brake Repair
  • Auto Diagnostics
Hours
M-F 8am-5pm, Sa 8am-1pm, Su Closed
Special Offer
Call Today
Emails
  • topete_daniel@yahoo.com
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • MasterCard
  • Visa
2.0 3
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I just got off the phone with someone at Goleta Muffler and Brakes, and it was an unexpectedly unpleasant phone conversation. In the THREE minute conversation (3:09 to be exact) I had with the person, he sounded impatient and in a hurry to get rid of me. Talk about not caring about customer service. I had three questions: 1. welding a cracked exhaust manifold; 2. replacing a gasket in the exhaust under the engine; 3. resurfacing the brake rotors.

The first question was answered fine, but the other two, especially the the last one, felt as if I was pulling teeth. It was miserable. The person over the phone could not find a 1999 Lexus RX300 from his catalog when I asked about the cost of the exhaust gasket, and told me the car doesn't exist. That question was ended with that note. Well, I guess I've been driving a ghost car for the past 12 years.

Finally, the last question was answered by telling me to go another mechanic shop. And then, I was told, "Listen, I have a lot of work here so I don't have time to answer your questions. Take your car somewhere else," and then he hung up on me.

Absolutely poor customer service. I would not recommend this place to anyone.

1
★☆☆☆☆

I just got off the phone with someone at Goleta Muffler and Brakes, and it was an unexpectedly unpleasant phone conversation. In the THREE minute conversation (3:09 to be exact) I had with the person, he sounded impatient and in a hurry to get rid of me. Talk about not caring about customer service. I had three questions: 1. welding a cracked exhaust manifold; 2. replacing a gasket in the exhaust under the engine; 3. resurfacing the brake rotors.

The first question was answered fine, but the other two, especially the the last one, felt as if I was pulling teeth. It was miserable. The person over the phone could not find a 1999 Lexus RX300 from his catalog when I asked about the cost of the exhaust gasket, and told me the car doesn't exist. That question was ended with that note. Well, I guess I've been driving a ghost car for the past 12 years.

Finally, the last question was answered by telling me to go another mechanic shop. And then, I was told, "Listen, I have a lot of work here so I don't have time to answer your questions. Take your car somewhere else," and then he hung up on me.

Absolutely poor customer service. I would not recommend this place to anyone.

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Flat out bad business practice. Got a referral from a worker there for some body work damage that needed to be done on my car. The work was done by somebody who works on their property in coordination with their business. Had too bring the car back four times and the work still wasn't done right. They refused to refund my money and ended up having to bring the car elsewhere to get the job right. Avoid this place at all cost!

1
★☆☆☆☆

Flat out bad business practice. Got a referral from a worker there for some body work damage that needed to be done on my car. The work was done by somebody who works on their property in coordination with their business. Had too bring the car back four times and the work still wasn't done right. They refused to refund my money and ended up having to bring the car elsewhere to get the job right. Avoid this place at all cost!

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Make sure to get an estimate first, but this is true w/ all mechanics. The prices of these local places aren't written in stone, so it is a good idea to shop around, I found this place did a decent job for the price. Everything works great. Look for Free brake inspection coupon in the mail.

4
★★★★☆

Make sure to get an estimate first, but this is true w/ all mechanics. The prices of these local places aren't written in stone, so it is a good idea to shop around, I found this place did a decent job for the price. Everything works great. Look for Free brake inspection coupon in the mail.

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Message from Goleta Mufflers & Brakes

At Goleta Muffler & Brakes, we offer high-quality maintenance services in Goleta, CA. We offer outstanding repair services such as water pumps, radiators, smog controls, starters, alternators, mufflers, brakes, and much more. In addition, we also provide reliable and affordable brake parts. Call us today for more information.. Glass Pack Mufflers|Custom Dual Exhaust|Turbo Mufflers|Exhaust Systems||Towing|Catalytic Converter Repair|Senior Discounts|Senior Discounts|Loaner Cars|Student Discounts|Corporate Accounts|Brake Adjustments|Diagnostics|Repairs|Emissions Repair|Financing|Relining|Mobile Services|Financing|Air Brake Service & Repair|Drum Brakes|Hydroboost Brake Service & Repair|Computerized Diagnosis|Maintenance|No Appointment Necessary|Rotor Service|Estimates|Emissions Testing|Rebuilding|Power Brake Service & Repair|Exhaust Pipe Bending|Estimates|Hydraulic Brake Service & Repair|Bonding|Military Discounts|Military Discounts|By Appointment|Student Discounts|Spring Brake Service & Repair|Inspections|Coupons|While You Wait|Complementary Safety Checks|Phone Quotes|Disc Brakes|Regular Maintenance

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