X-Engineers

★★★☆☆
  • 1112 E Rte 66

    Glendora, CA 91740

    Map & Directions
  • 626-963-6694

About X-Engineers

Hours
Mon-Sat, 9 a.m. - 4 p.m., and by appointment. Just call (626) 252-1559 anytime
3.0 2
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The X Engineers Computer Service in Glendora, CA is HORRIBLE. I took my computer because the day before the sound stopped working. It was $55 to drop it off. The first clue I should have had for his poor business practice was the fact that he doesn't even accept his own coupons that I found on his Webpage at face value. He told me he did not have a coupon for $20 off computer repairs until I showed it to him, then he only gave me $10 off the total bill. He said he would call me in a couple of hours with a price for repairs.
He called me a few hours later saying he could fix it for an additional $125.00. I said for what, it only needs a sound driver and he wanted to do a complete diagnostic. I advised him I only wanted the sound fixed, nothing else. He said okay, it would be $75. Again, I said for what. He said his time and time is money. I said okay, fix the sound only. I went the same day to pick it up right before closing. I went home and hooked it up later that evening. The sound worked but the computer considered me a temporary profile user and all of my files and folders were gone. I called him the next morning and was promised a call back. When this did not happen, I took back the same day, March 1, 2013.
I explained to him calmly what was happening with my computer and asked him to undo what he did as I work at home and all my files were gone. He said he only fixed the sound and does not have time to look at my computer as he had lots of work to do (mind you the day before he was saying how slow business was and he had to change his hours from 8 to 5 to 9 to 4). He reluctantly plugged my computer in and could visually see my computer was signing me in as a temporary profile user and he hurriedly skipped over that message thinking I did not see it. I was pointing out things to him and he said he did not do anything but fix the sound. He was getting agitated and nervous. I remained calm and I advised him I was not stupid and I know what my computer looked like before I brought it to him. He was short with me and said he did not have time to talk to me or look at my computer, he was work to do and I cannot take up all his time. I stated I just wanted him to undo what he did and he again refused. He is truly a pathetic individual and unworthy to work on any computers regardless of all the degrees he claims to have.
If you value your computer, do not let this man work on it. I could kick myself because I usually read the reviews first but did not in this case because I was in a hurry. His are bad. Please take this seriously. I did not have any problems with my computer until he got a hold of it. I had to have HP Techs work on it on-line and the problem has been resolved, they had to rebuild my profile but I lost valuable files and more money thanks to this incompetent business.

1
★☆☆☆☆

The X Engineers Computer Service in Glendora, CA is HORRIBLE. I took my computer because the day before the sound stopped working. It was $55 to drop it off. The first clue I should have had for his poor business practice was the fact that he doesn't even accept his own coupons that I found on his Webpage at face value. He told me he did not have a coupon for $20 off computer repairs until I showed it to him, then he only gave me $10 off the total bill. He said he would call me in a couple of hours with a price for repairs.
He called me a few hours later saying he could fix it for an additional $125.00. I said for what, it only needs a sound driver and he wanted to do a complete diagnostic. I advised him I only wanted the sound fixed, nothing else. He said okay, it would be $75. Again, I said for what. He said his time and time is money. I said okay, fix the sound only. I went the same day to pick it up right before closing. I went home and hooked it up later that evening. The sound worked but the computer considered me a temporary profile user and all of my files and folders were gone. I called him the next morning and was promised a call back. When this did not happen, I took back the same day, March 1, 2013.
I explained to him calmly what was happening with my computer and asked him to undo what he did as I work at home and all my files were gone. He said he only fixed the sound and does not have time to look at my computer as he had lots of work to do (mind you the day before he was saying how slow business was and he had to change his hours from 8 to 5 to 9 to 4). He reluctantly plugged my computer in and could visually see my computer was signing me in as a temporary profile user and he hurriedly skipped over that message thinking I did not see it. I was pointing out things to him and he said he did not do anything but fix the sound. He was getting agitated and nervous. I remained calm and I advised him I was not stupid and I know what my computer looked like before I brought it to him. He was short with me and said he did not have time to talk to me or look at my computer, he was work to do and I cannot take up all his time. I stated I just wanted him to undo what he did and he again refused. He is truly a pathetic individual and unworthy to work on any computers regardless of all the degrees he claims to have.
If you value your computer, do not let this man work on it. I could kick myself because I usually read the reviews first but did not in this case because I was in a hurry. His are bad. Please take this seriously. I did not have any problems with my computer until he got a hold of it. I had to have HP Techs work on it on-line and the problem has been resolved, they had to rebuild my profile but I lost valuable files and more money thanks to this incompetent business.

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I took my computer to X-Engineers and they did a very good job diagnosing the problem and they repaired it the same day! Their prices are much cheaper than Geek Squad and they are engineers, not techs, so they know what they are doing and very friendly and helpful. They guarantee their work and I feel confident in their service. Great service!

5
★★★★★

I took my computer to X-Engineers and they did a very good job diagnosing the problem and they repaired it the same day! Their prices are much cheaper than Geek Squad and they are engineers, not techs, so they know what they are doing and very friendly and helpful. They guarantee their work and I feel confident in their service. Great service!

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