Hard Rock Hotel Palm Springs

★★★☆☆
Hard Rock Hotel Palm Springs provides a world-class travel and entertainment experience that connects people through the power of music.
  • 150 S Indian Canyon Dr

    Palm Springs, CA 92262

    Map & Directions
  • 760-325-9676

About Hard Rock Hotel Palm Springs

Hours
Daily 12am-11:55pm

Hotels & Travel

Hotels & Travel
More choices in Palm Springs:
Resultset_next

Movie Colony Hotel

726 N Indian Canyon Dr Palm Springs, CA

Resultset_next

Colony Palms Hotel

572 N Indian Canyon Dr Palm Springs, CA

3.4615 13
Hi! Sign in to let us know how Hard Rock Hotel Palm Springs was?
Write a Review
.

Upon booking the standard king room, I noticed the advertised room included a patio, 42 flat screen TV, desk w/chair, and king size bed. Once my guest and I were given our room #130 on 12/27, we noticed that the room did not include a

3
★★★★★

Upon booking the standard king room, I noticed the advertised room included a patio, 42 flat screen TV, desk w/chair, and king size bed. Once my guest and I were given our room #130 on 12/27, we noticed that the room did not include a

.

I stayed in this hotel about 4 years ago and haven't stayed there since but from what I remember I was very impressed by the quality of the room.

2
★★★★☆

I stayed in this hotel about 4 years ago and haven't stayed there since but from what I remember I was very impressed by the quality of the room.

Pros: Luxurious decor, bedding, interior

Cons: Maybe a bit expensive, rumors of bad customer service

.

Literally just got done booking my room there for the Palm Springs International Film Festival and can't wait to stay! I have heard such amazing things from all my friends and parents down in Palm Springs.

The staff was just so great with accommodating all my crazy room request my girlfriends and I have and went above and beyond to be gracious over the phone.

Keep up the good work Zoso; see you in a few weeks!

2
★★★★☆

Literally just got done booking my room there for the Palm Springs International Film Festival and can't wait to stay! I have heard such amazing things from all my friends and parents down in Palm Springs.

The staff was just so great with accommodating all my crazy room request my girlfriends and I have and went above and beyond to be gracious over the phone.

Keep up the good work Zoso; see you in a few weeks!

Pros: Staff

.

LET ME START OFF BY SAYING THE LOCATION OF THIS HOTEL COULD NOT BE ANY BETTER, LITERALLY IN THE HEART OF IT ALL. THE STAFF AND THE SERVICE THEY PROVIDED IS SOME OF THE BEST IF NOT THE BEST I HAVE HAD AT ANY HOTEL I HAVE EVER STAYED AT.

THE ONLY CON I HAVE IS THE GYM BUT THAT IS BECUASE THEY DON'T HAVE ONE. WHEN I SPOKE TO THE AMAZING MANAGER THEY EXPLAINED THEY ARE DOING SOME KILLER RENOVATIONS AND A GYM AS WELL AS SOME OTHER GREAT ADDITIONS WILL BE OPENING IN THE NEW YEAR.

WOULD BOOK ANOTHER TRIP TOMORROW AND WILL BE GOING BACK.

CAN'T WAIT TO SEE THE NEW ADDITIONS...AND THE PHOTOS DON'T DO THIS PLACE JUSTICE!!!!

2
★★★★★

LET ME START OFF BY SAYING THE LOCATION OF THIS HOTEL COULD NOT BE ANY BETTER, LITERALLY IN THE HEART OF IT ALL. THE STAFF AND THE SERVICE THEY PROVIDED IS SOME OF THE BEST IF NOT THE BEST I HAVE HAD AT ANY HOTEL I HAVE EVER STAYED AT.

THE ONLY CON I HAVE IS THE GYM BUT THAT IS BECUASE THEY DON'T HAVE ONE. WHEN I SPOKE TO THE AMAZING MANAGER THEY EXPLAINED THEY ARE DOING SOME KILLER RENOVATIONS AND A GYM AS WELL AS SOME OTHER GREAT ADDITIONS WILL BE OPENING IN THE NEW YEAR.

WOULD BOOK ANOTHER TRIP TOMORROW AND WILL BE GOING BACK.

CAN'T WAIT TO SEE THE NEW ADDITIONS...AND THE PHOTOS DON'T DO THIS PLACE JUSTICE!!!!

Pros: LOCATION, SERVICE, STAFF, PRICE

Cons: GYM

.

One of the best hotels my friends and I have experienced in a very long time. When planning our trip to Palm Springs we were looking for a hotel that would provide an excellent location so no car was needed and Zoso fit that bill!!! You can literally walk to all the best in shopping, restaurant, nightlife etc. The location was only the beginning of a very nice stay at Hotel Zoso. The staff was very accommodating and could not have be nicer to all of us throughout our long weekend stay; if there ever was a problem they were sure to get it fixed. The food from sunrise to sundown was phenomenal and some of the best I have had in Palm Springs!!!

By far the hotel to stay at when visiting this California desert and can??t wait to visit again soon!!!

2
★★★★★

One of the best hotels my friends and I have experienced in a very long time. When planning our trip to Palm Springs we were looking for a hotel that would provide an excellent location so no car was needed and Zoso fit that bill!!! You can literally walk to all the best in shopping, restaurant, nightlife etc. The location was only the beginning of a very nice stay at Hotel Zoso. The staff was very accommodating and could not have be nicer to all of us throughout our long weekend stay; if there ever was a problem they were sure to get it fixed. The food from sunrise to sundown was phenomenal and some of the best I have had in Palm Springs!!!

By far the hotel to stay at when visiting this California desert and can??t wait to visit again soon!!!

Pros: Lobby, Food, Staff, Pool, LOCATION

Cons: Zero

.

Wow, just read the review below. We had a great experience here at Hotel Zoso. I found it/booked it on-line. We were pleasantly surprised when we arrived. Check-in process was easy. The room was large and very clean. We got the king-sized bed room. Ordered room service a few times and the food was yummy. We liked the location of this hotel- we could step outside and there we were in the old downtown streets of Palm Springs. The modern decor of Hotel Zoso was refreshing (not your typical hotel/motel) and the prices were reasonable. We'd definitely stay here again.

5
★★★★★

Wow, just read the review below. We had a great experience here at Hotel Zoso. I found it/booked it on-line. We were pleasantly surprised when we arrived. Check-in process was easy. The room was large and very clean. We got the king-sized bed room. Ordered room service a few times and the food was yummy. We liked the location of this hotel- we could step outside and there we were in the old downtown streets of Palm Springs. The modern decor of Hotel Zoso was refreshing (not your typical hotel/motel) and the prices were reasonable. We'd definitely stay here again.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We booked our reservations 2 mo's in advance for the tennis open weekend at Indian Wells. When we got to the hotel at 10pm at night we were told by the robotic night manager, Christie Schaeppi, that there were no king rooms left. We told her we had specifically booked a king bed and she said "You can take the 2 queens or you can go elsewhere". Not kidding you, these were her LITERAL words to us at 10 o clock at night on tennis open weekend w/ every single hotel booked. We asked if there was someone else we could talk to and she said "No". We asked if we could get some sort of discount and she said, "No". No explanation. Just a flat, "NO." She was cynical and just evil. It was shocking. I thought we were on hidden camera or something. She asked us if we could take our bags up ourselves. When we asked for help she called the security guard over and he annoyingly took our bags up, totally mad that he was being made a "bell boy". He said that there is no night staff because the hotel was bought out by American Property Management Corp., and they cut corners in every way. Theres No room service, housekeeping is spotty, but the worst part is-- you are lucky if you even GET THE ROOM YOU BOOKED. Our friends arrived the next day and they were completely turned away with NO ROOM AT ALL, the manager again told them, "You are free to leave". They didn't honor their [paid] reservations at all. Worst of all, both of our cc's were charged IN FULL the first night. Our friend is still trying to get his money back through his credit card. This hotel is a complete scam. DO NOT BE FOOLED BY THE NICE DECORATION. NO cust. svc., NO quality control whatsoever, no one to complain to. The managers are free to send you to hell. I plan on writing American Property and making sure they understand what type of rude staff they are hiring. If you have experienced similar treatment I suggest you do the same: Go to the American Property Management Corp website thru their contact section. Take care.

0
★☆☆☆☆

We booked our reservations 2 mo's in advance for the tennis open weekend at Indian Wells. When we got to the hotel at 10pm at night we were told by the robotic night manager, Christie Schaeppi, that there were no king rooms left. We told her we had specifically booked a king bed and she said "You can take the 2 queens or you can go elsewhere". Not kidding you, these were her LITERAL words to us at 10 o clock at night on tennis open weekend w/ every single hotel booked. We asked if there was someone else we could talk to and she said "No". We asked if we could get some sort of discount and she said, "No". No explanation. Just a flat, "NO." She was cynical and just evil. It was shocking. I thought we were on hidden camera or something. She asked us if we could take our bags up ourselves. When we asked for help she called the security guard over and he annoyingly took our bags up, totally mad that he was being made a "bell boy". He said that there is no night staff because the hotel was bought out by American Property Management Corp., and they cut corners in every way. Theres No room service, housekeeping is spotty, but the worst part is-- you are lucky if you even GET THE ROOM YOU BOOKED. Our friends arrived the next day and they were completely turned away with NO ROOM AT ALL, the manager again told them, "You are free to leave". They didn't honor their [paid] reservations at all. Worst of all, both of our cc's were charged IN FULL the first night. Our friend is still trying to get his money back through his credit card. This hotel is a complete scam. DO NOT BE FOOLED BY THE NICE DECORATION. NO cust. svc., NO quality control whatsoever, no one to complain to. The managers are free to send you to hell. I plan on writing American Property and making sure they understand what type of rude staff they are hiring. If you have experienced similar treatment I suggest you do the same: Go to the American Property Management Corp website thru their contact section. Take care.

Pros: Nice decoration, great location

Cons: Rooms are not guaranteed, rude staff, spotty housekeeping, no room service, no movie rental, no fitness center

.

Why oh why do we need to give at least one star? We booked our reservations 2 months in advance for the tennis open weekend at Indian Wells. When we got to the hotel at 10pm at night we were told by the robotic night manager, Christie Schaeppi, that there were no rooms available with a king bed. We told her we had specifically booked a king bed and she literally said "You can take the 2 queens or you are free to go elsewhere". I am not kidding you, these were her LITERAL words to us at 10 o clock at night on tennis open weekend when every single hotel is already booked. We asked if there was someone else we could talk to and she said no, she was it. We asked if we could get some sort of discount and she said, "No". No explanation. Just a flat, "NO." She was cynical and just plain evil. It was shocking. I thought we were on hidden camera or something. She then asked us if we needed help up with our bags or if we could take them ourselves. When we asked for help she called the security guard over and he annoyingly took our bags up, huffing and puffing the whole way, completely pissed that he was being made a "bell boy". When we asked him why he was even helping us he said that there is no staff on duty at night because the hotel recently underwent management change and was bought out by American Property Management Corp., and they short staff the hotel and cut corners in every possible way. There is no room service, housekeeping is spotty, but the worst part is-- you are lucky if you even GET THE ROOM YOU BOOKED. Our friends arrived the next day and they were completely turned away, the manager (a different one during the day but just as mean) simply told them the same thing Christie told us, "You are free to leave". They were booked solid and did not honor their [paid] reservations at all. Worst of all, both of our cards were charged IN FULL the first night of stay. Our friend is still trying to get his money back through his credit card. He ended up staying at the Palm Mountain on the other side of the strip. This hotel is a complete scam. DO NOT BE FOOLED BY THE COOL, MODERN FACADE AND DECORATION! There is no customer service, NO quality control whatsoever, no one to complain to, the managers are free to send you to hell with no repercussion. The nicest people are actually the bartenders and valet boys, who unfortunately can do little for you when you don't have a room to begin with. I plan on writing American Property and making sure they understand what type of horrible, disgusting, cynical and rude staff they are hiring. If you have experienced similar treatment I suggest you do the same: http://www.americanpropertymanagementcorp.com/contact-apmc.html The hotel staff thinks they can turn you away with no regrets and treat you like a bum on the street, and that we'll just sit here and take it. Tell them your experience. Read all the other reviews, they all bear a similar ring. Enough is enough!

1
★☆☆☆☆

Why oh why do we need to give at least one star? We booked our reservations 2 months in advance for the tennis open weekend at Indian Wells. When we got to the hotel at 10pm at night we were told by the robotic night manager, Christie Schaeppi, that there were no rooms available with a king bed. We told her we had specifically booked a king bed and she literally said "You can take the 2 queens or you are free to go elsewhere". I am not kidding you, these were her LITERAL words to us at 10 o clock at night on tennis open weekend when every single hotel is already booked. We asked if there was someone else we could talk to and she said no, she was it. We asked if we could get some sort of discount and she said, "No". No explanation. Just a flat, "NO." She was cynical and just plain evil. It was shocking. I thought we were on hidden camera or something. She then asked us if we needed help up with our bags or if we could take them ourselves. When we asked for help she called the security guard over and he annoyingly took our bags up, huffing and puffing the whole way, completely pissed that he was being made a "bell boy". When we asked him why he was even helping us he said that there is no staff on duty at night because the hotel recently underwent management change and was bought out by American Property Management Corp., and they short staff the hotel and cut corners in every possible way. There is no room service, housekeeping is spotty, but the worst part is-- you are lucky if you even GET THE ROOM YOU BOOKED. Our friends arrived the next day and they were completely turned away, the manager (a different one during the day but just as mean) simply told them the same thing Christie told us, "You are free to leave". They were booked solid and did not honor their [paid] reservations at all. Worst of all, both of our cards were charged IN FULL the first night of stay. Our friend is still trying to get his money back through his credit card. He ended up staying at the Palm Mountain on the other side of the strip. This hotel is a complete scam. DO NOT BE FOOLED BY THE COOL, MODERN FACADE AND DECORATION! There is no customer service, NO quality control whatsoever, no one to complain to, the managers are free to send you to hell with no repercussion. The nicest people are actually the bartenders and valet boys, who unfortunately can do little for you when you don't have a room to begin with. I plan on writing American Property and making sure they understand what type of horrible, disgusting, cynical and rude staff they are hiring. If you have experienced similar treatment I suggest you do the same: http://www.americanpropertymanagementcorp.com/contact-apmc.html The hotel staff thinks they can turn you away with no regrets and treat you like a bum on the street, and that we'll just sit here and take it. Tell them your experience. Read all the other reviews, they all bear a similar ring. Enough is enough!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We had booked this hotel for 2 nights, for $290/night. I checked hotels . com 3 days before check-in, and the price had dropped to $160/night, so we cancelled the original reservation after they said the lowest they could go was $230. For $160, it's ok. For $290/night, I would've been an unhappy customer.

The lobby was kinda dead on friday and saturday night - they had live music, but only till 8:30pm! There's a great bar right off the lobby with a bar menu - very good service and good food. But right next to it is the tackiest gift shop i've seen in a hotel.

Check-in was smooth, room was HUGE and very nicely decorated - think Z gallerie. We had a balcony facing a hotel across the street, where saturday morning i had the pleasure of seeing a bum take his bath in its fountain. Another Ha! Also, walls seemed to be made out of rice paper - we could hear our neighbor's tv loud and clear and also the people running up and down the hall. Thank goodness nobody threw parties around us.

The bed was like an inflatable mattress. It gave too easily, too mushy, not comfy. You could feel the springs in it. Flat screen worked intermittently. Tea kettle was dirty.

Sunday morning we ordered room service breakfast. An hour later, we called to check to see if it was on its way - turns out they never took our order down. We put it in again, but at least they comp'd the coffee and juice.

When we were about to check out, we wanted to take the elevator down, but you need to insert your room key to activate the elevator. Ours had stopped working shortly before check-out time, we noticed, so we had to hoof it down the stairs. Not a big deal, we had small bags, but another couple on their way to check out with big bags also had to hoof it, as their key didn't work either. I mentioned this to the manager at the front desk, and he said he'd call security right away to go check on the other couple. That was a nice touch, but shouldn't have been necessary.

1
★★★☆☆

We had booked this hotel for 2 nights, for $290/night. I checked hotels . com 3 days before check-in, and the price had dropped to $160/night, so we cancelled the original reservation after they said the lowest they could go was $230. For $160, it's ok. For $290/night, I would've been an unhappy customer.

The lobby was kinda dead on friday and saturday night - they had live music, but only till 8:30pm! There's a great bar right off the lobby with a bar menu - very good service and good food. But right next to it is the tackiest gift shop i've seen in a hotel.

Check-in was smooth, room was HUGE and very nicely decorated - think Z gallerie. We had a balcony facing a hotel across the street, where saturday morning i had the pleasure of seeing a bum take his bath in its fountain. Another Ha! Also, walls seemed to be made out of rice paper - we could hear our neighbor's tv loud and clear and also the people running up and down the hall. Thank goodness nobody threw parties around us.

The bed was like an inflatable mattress. It gave too easily, too mushy, not comfy. You could feel the springs in it. Flat screen worked intermittently. Tea kettle was dirty.

Sunday morning we ordered room service breakfast. An hour later, we called to check to see if it was on its way - turns out they never took our order down. We put it in again, but at least they comp'd the coffee and juice.

When we were about to check out, we wanted to take the elevator down, but you need to insert your room key to activate the elevator. Ours had stopped working shortly before check-out time, we noticed, so we had to hoof it down the stairs. Not a big deal, we had small bags, but another couple on their way to check out with big bags also had to hoof it, as their key didn't work either. I mentioned this to the manager at the front desk, and he said he'd call security right away to go check on the other couple. That was a nice touch, but shouldn't have been necessary.

Pros: great location, a block away from downtown, hip decor, great service (except room service glitch!)

Cons: bouncy/mushy bed, dirty/faulty appliances, weird elevator functions, forgetful room service!

.

When we arrived the girl at the front desk was making a hair extension appointment for herself. The staff was not professional. The hotel has a nice looking lobby, stylish building, the bed is comfortable and has a cozy down comforter and it's close to the casino and restaurants. Our wall mounted plasma TV that looked great, didn't work - they said they'd send maintenance but it was 10 PM when we returned to our room to discover that it didn't work. The room looked stylish, but you could hear the guests in the rooms on either side and could hear other guests in the halls late at night and early in the morning. We asked for a wake up call that never came, I guess I'm glad I could hear the other guests in the hall starting at 5:30 am or I wouldn't have awakened. The room was $250 with tax and it was disappointing, I wouldn't return again.

0
★☆☆☆☆

When we arrived the girl at the front desk was making a hair extension appointment for herself. The staff was not professional. The hotel has a nice looking lobby, stylish building, the bed is comfortable and has a cozy down comforter and it's close to the casino and restaurants. Our wall mounted plasma TV that looked great, didn't work - they said they'd send maintenance but it was 10 PM when we returned to our room to discover that it didn't work. The room looked stylish, but you could hear the guests in the rooms on either side and could hear other guests in the halls late at night and early in the morning. We asked for a wake up call that never came, I guess I'm glad I could hear the other guests in the hall starting at 5:30 am or I wouldn't have awakened. The room was $250 with tax and it was disappointing, I wouldn't return again.

Pros: Stylish, centrally located

Cons: Noisy, poor service, overpriced for what you get

.

From the moment I drove up to the port cochere, till my reluctant departure five days later, my stay at Hotel Zoso was a memorable, pleasurable, and sensational experience! From the lads who tended to my car, the front desk folks, the helpful, patient concierge, to the performance-artist/bartender ---they all kept exceeding my expectations of a fine hotel. The decor is elegant, humourous, and imaginative. The location could not be better. My room was beyond merely comfortable---The best hotel bed ever. I highly recommend Hotel Zoso.

2
★★★★★

From the moment I drove up to the port cochere, till my reluctant departure five days later, my stay at Hotel Zoso was a memorable, pleasurable, and sensational experience! From the lads who tended to my car, the front desk folks, the helpful, patient concierge, to the performance-artist/bartender ---they all kept exceeding my expectations of a fine hotel. The decor is elegant, humourous, and imaginative. The location could not be better. My room was beyond merely comfortable---The best hotel bed ever. I highly recommend Hotel Zoso.

Pros: Ambience, the bar, location, decor. . .

Cons: Pricey

.

I'll start with the good...the location, the rooms. And now the bad...the staff and the service. This hotel is in a fantastic location. Right in the middle of downtown Palm Springs. The rooms are beautiful with down bedding and flat screen tv's. Room service wasn't bad either. BUT, I would never go here again. Very unprofessional staff. I went to this place twice and had the same experiences. I thought the first time was just a one time flaw, but then it happened again. Once, shame on them...twice, shame on me! No curbside service. After waiting in our car, then getting out and standing by our car for 10 minutes, we finally decided to get the luggage cart ourselves (as the staff watched! Amazing). When we arrived at the check-in desk, I mentioned very politely what had happened (I thought they might want to know since the hotel was new at the time) and all I got was "well, they are busy!" No apologies. And then we were told "Your room is not ready" and that's how they said it! No apologies again. We were told to come back in an hour. So we did and our room still was not ready! So we were told we could have another room or wait a while more for the room we were promised. So we waited in the bar this time. She said she would let us know when it was ready. No again, I had to approach the desk and it had been ready, but she failed to let me know. I guess we slipped her mind even though she could see us. After waiting 2 1/2 hours, they then sent us to a completely different room - queen bed looking at a wall not the king bed overlooking the pool. Well, with a little more hassle, we finally got the room we were promised. THE SECOND VISIT....pretty much the same. We arrived an hour "AFTER" check-in and...."YOUR ROOM IS NOT READY!" (no apologies again). My co-worker just went a month ago and it was the exact same treatment. THIS HOTEL IS TRYING APPEAR LIKE SOMETHING IT IS NOT!!! Don't waste your time!

0
★☆☆☆☆

I'll start with the good...the location, the rooms. And now the bad...the staff and the service. This hotel is in a fantastic location. Right in the middle of downtown Palm Springs. The rooms are beautiful with down bedding and flat screen tv's. Room service wasn't bad either. BUT, I would never go here again. Very unprofessional staff. I went to this place twice and had the same experiences. I thought the first time was just a one time flaw, but then it happened again. Once, shame on them...twice, shame on me! No curbside service. After waiting in our car, then getting out and standing by our car for 10 minutes, we finally decided to get the luggage cart ourselves (as the staff watched! Amazing). When we arrived at the check-in desk, I mentioned very politely what had happened (I thought they might want to know since the hotel was new at the time) and all I got was "well, they are busy!" No apologies. And then we were told "Your room is not ready" and that's how they said it! No apologies again. We were told to come back in an hour. So we did and our room still was not ready! So we were told we could have another room or wait a while more for the room we were promised. So we waited in the bar this time. She said she would let us know when it was ready. No again, I had to approach the desk and it had been ready, but she failed to let me know. I guess we slipped her mind even though she could see us. After waiting 2 1/2 hours, they then sent us to a completely different room - queen bed looking at a wall not the king bed overlooking the pool. Well, with a little more hassle, we finally got the room we were promised. THE SECOND VISIT....pretty much the same. We arrived an hour "AFTER" check-in and...."YOUR ROOM IS NOT READY!" (no apologies again). My co-worker just went a month ago and it was the exact same treatment. THIS HOTEL IS TRYING APPEAR LIKE SOMETHING IT IS NOT!!! Don't waste your time!

Pros: Location, Rooms

Cons: Service, Staff

.

went for a festival and it was the host hotel. rate was $89 and for that i got a superior room (only difference between that and a regular room is that the superiors are on the top 2 floors of the 3 level property). room itself was nicely renovated and good sized, but i really noticed the poor quality of the housekeeping. towels were not properly changed, glasses were left dirty and supplies like shampoo and soap were not replenished unless specifically requested in my note along with daily tip. oh, and the air conditioning / heater control was difficult to operate (and yes, i know how to program a dvr & computer so i know it wasn't me).

as for the property itself, the spa /workout facility was still not open when i was there in late Aug 2006. the pool area is not as small as some have commented, but its not big either. the hotel bar was comfortable. the diner / restaurant eatz was really not good. trust me, it isn't about the money, the food (even the simplest things like burgers / fries) was simply awful. the hotel is really quite central, so do yourself a favor and walk across the street and you'll see plenty of restaurants that are better. the staff was friendly if not entirely competent at times. there was quite a bit of confusion on my reservation and oh, my room card key had to be reactivitated because they thought i was leaving 3 days earlier than the end of my reserved stay. otherwise, nice place with a good bed. i probably wouldn't recommend it for a much higher price ($89 was about right for what i got) just because for me part of a good hotel stay is a high level of service from the staff. close to $200-$300/night and i would go to the viceroy.

lastly i have to give the maintenance guys a pat on the back. they were quick to respond to problems (the thermostat control, few bulbs were out in the room) and they got it right the first time.

2
★★★★☆

went for a festival and it was the host hotel. rate was $89 and for that i got a superior room (only difference between that and a regular room is that the superiors are on the top 2 floors of the 3 level property). room itself was nicely renovated and good sized, but i really noticed the poor quality of the housekeeping. towels were not properly changed, glasses were left dirty and supplies like shampoo and soap were not replenished unless specifically requested in my note along with daily tip. oh, and the air conditioning / heater control was difficult to operate (and yes, i know how to program a dvr & computer so i know it wasn't me).

as for the property itself, the spa /workout facility was still not open when i was there in late Aug 2006. the pool area is not as small as some have commented, but its not big either. the hotel bar was comfortable. the diner / restaurant eatz was really not good. trust me, it isn't about the money, the food (even the simplest things like burgers / fries) was simply awful. the hotel is really quite central, so do yourself a favor and walk across the street and you'll see plenty of restaurants that are better. the staff was friendly if not entirely competent at times. there was quite a bit of confusion on my reservation and oh, my room card key had to be reactivitated because they thought i was leaving 3 days earlier than the end of my reserved stay. otherwise, nice place with a good bed. i probably wouldn't recommend it for a much higher price ($89 was about right for what i got) just because for me part of a good hotel stay is a high level of service from the staff. close to $200-$300/night and i would go to the viceroy.

lastly i have to give the maintenance guys a pat on the back. they were quick to respond to problems (the thermostat control, few bulbs were out in the room) and they got it right the first time.

Pros: good deal at my rate $89/night and prime location, updated rooms

Cons: poor housekeeping and not ready for opening hotel restaurant EATZ

Editorial from

This luxury hotel enjoys expansive rooms and suites, which are highlighted by Herman Miller chairs, sleek and contemporary furnishings, 42-inch plasma TVs and work stations with data ports. Rooms feature luxe amenities such as Egyptian…

 

Wait, you're the expert.

If you've been to or used Hard Rock Hotel Palm Springs, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review