Legacy Nails Hair & Spa

★★☆☆☆

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I have never given one star. I don t usually have to give bad reviews because... well, I consider myself pretty easy to please! I ve been coming to this nail salon to have my eyebrows waxed for over 2 years now. There is usually a younger woman that does them quickly and easily. She doesn t take the greatest care, and it is not the most luxurious of experiences, but for $10 she gets the job done pretty dang well. Sometimes there is wax on my face, sometimes the wax is too hot, but I basically feel like I am getting what I pay for. Cheap, convenient, etc. Yesterday, she wasn t there. A different woman lead me to the back room, and while she wasn t my usual girl, I m not the type to be judge-y before the service even begins. Once on the table, disaster ensued. She placed the first of the wax, laid down the strip, pulled, and... it didn t hurt... at all... as if no hair came up... I thought it was strange, and it only got worse. She proceeded to bump my nose and face with her hands every time she pulled up wax. She dragged her long hair across my face, hands, and body throughout the service. She left copious amounts of wax all over my face, and then tried to clean it up by slathering baby oil all over my face and rubbing it around with her hands into my pores and into my hair. And she dripped the lovely oily, waxy, lotion-y concoction onto my LEATHER JACKET. All the while I m thinking to myself, Maybe she is new at this, she s not smooth by any means, but I ll give her a chance, this is unprofessional, but I m sure she is trying her hardest... Right...? Then she gave me the mirror. All done! I took a look and found that basically NOTHING HAD CHANGED. There were stray hairs everywhere. Everywhere. I have a lot of eyebrow to work with. It s not hard to tell where the cleaning up needs to be done. It was an entirely incomplete job. So, I told her so. She ARGUED WITH ME. She said some people like their eyebrows this way. After some bickering about the completeness of the job, she said she would fix them, and I decided I was already on the table, so I d let her try. Another 20 minutes of the same, and she was done again. It was still horrible, but I figured I would fix it myself. I went to the front of the salon to chat with a manager (they should probably forbid this woman from doing any more waxings), but every single employee sat around refusing to address me at the front, refusing to make eye contact, acting busy (without clients) despite the fact that I was waving my credit card around. I should have just left. Eventually they started making comments to the woman who had done my eyebrows, and she came to the front of the store to take my payment. I didn t want to hurt her feelings or be a jerk, so I payed and left. When I got home I called the store. The same woman picked up the phone, I asked to speak to a manager, she refused, said there wasn t one there, and when I told her I knew there was because I had just been in there she said, Did you just get your eyebrows done? and then she HUNG UP ON ME. Talk about an all around lack of professionalism. I know that this place is cheap, so I didn t expect to have a ritzy experience. I knew what I was paying for, but this was just plain unacceptable!! I m sad to say I won t be coming back.

1
★☆☆☆☆

I have never given one star. I don t usually have to give bad reviews because... well, I consider myself pretty easy to please! I ve been coming to this nail salon to have my eyebrows waxed for over 2 years now. There is usually a younger woman that does them quickly and easily. She doesn t take the greatest care, and it is not the most luxurious of experiences, but for $10 she gets the job done pretty dang well. Sometimes there is wax on my face, sometimes the wax is too hot, but I basically feel like I am getting what I pay for. Cheap, convenient, etc. Yesterday, she wasn t there. A different woman lead me to the back room, and while she wasn t my usual girl, I m not the type to be judge-y before the service even begins. Once on the table, disaster ensued. She placed the first of the wax, laid down the strip, pulled, and... it didn t hurt... at all... as if no hair came up... I thought it was strange, and it only got worse. She proceeded to bump my nose and face with her hands every time she pulled up wax. She dragged her long hair across my face, hands, and body throughout the service. She left copious amounts of wax all over my face, and then tried to clean it up by slathering baby oil all over my face and rubbing it around with her hands into my pores and into my hair. And she dripped the lovely oily, waxy, lotion-y concoction onto my LEATHER JACKET. All the while I m thinking to myself, Maybe she is new at this, she s not smooth by any means, but I ll give her a chance, this is unprofessional, but I m sure she is trying her hardest... Right...? Then she gave me the mirror. All done! I took a look and found that basically NOTHING HAD CHANGED. There were stray hairs everywhere. Everywhere. I have a lot of eyebrow to work with. It s not hard to tell where the cleaning up needs to be done. It was an entirely incomplete job. So, I told her so. She ARGUED WITH ME. She said some people like their eyebrows this way. After some bickering about the completeness of the job, she said she would fix them, and I decided I was already on the table, so I d let her try. Another 20 minutes of the same, and she was done again. It was still horrible, but I figured I would fix it myself. I went to the front of the salon to chat with a manager (they should probably forbid this woman from doing any more waxings), but every single employee sat around refusing to address me at the front, refusing to make eye contact, acting busy (without clients) despite the fact that I was waving my credit card around. I should have just left. Eventually they started making comments to the woman who had done my eyebrows, and she came to the front of the store to take my payment. I didn t want to hurt her feelings or be a jerk, so I payed and left. When I got home I called the store. The same woman picked up the phone, I asked to speak to a manager, she refused, said there wasn t one there, and when I told her I knew there was because I had just been in there she said, Did you just get your eyebrows done? and then she HUNG UP ON ME. Talk about an all around lack of professionalism. I know that this place is cheap, so I didn t expect to have a ritzy experience. I knew what I was paying for, but this was just plain unacceptable!! I m sad to say I won t be coming back.

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I've given this shop a couple too many 2nd chances. One time in particular the nail tech yelled at me to stop moving after she had filed my skin on my feet. I couldn't help it, it was a natural reaction. They when she was "helping" me put my sandals back on yelled at me again. Lately, I've heard they're under new management and maybe better, but I doubt it.

2
★★☆☆☆

I've given this shop a couple too many 2nd chances. One time in particular the nail tech yelled at me to stop moving after she had filed my skin on my feet. I couldn't help it, it was a natural reaction. They when she was "helping" me put my sandals back on yelled at me again. Lately, I've heard they're under new management and maybe better, but I doubt it.

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1 out of 1 people found this review helpful.

 

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