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MarkerHome Depot

3 Star Rating - Satisfactory 4 reviews – Review Home Depot

(415) 458-8675

111 Shoreline Pkwy
San Rafael, CA 94901

Editorial Description by Citysearch
Do-it-yourself home improvement store offers building materials and lawn and garden products; free in-store how-to clinics, design and decorating consultation.
Rated 8.4 out of 10 by Citysearch.

4 Reviews of Home Depot in San Rafael

...Write yours here!

terrible customer service  1 Star Rating - Unsatisfactory

The manager of this store needs to have some serious re-training sessions here. My wife walked up to 2 employees to ask for help. These guys looked at her, then just TURNED AWAY and started talking to each other!!! HOW RUDE! Another clerk didn't know where something was, and vaguely pointed her towards a certain section...which ended up being non-existent. Then, at the "self check-out", the machine wouldn't read an item, so it directed her to ask for assistance. She turned to the gal at the counter nearby, and asked her for help. The clerk just stared blankly at her, then turned away without responding. No smile, no nod, no words, NOTHING! What kind of people is this store hiring? Perhaps they were angry at having to work the day after Thanksgiving? Stoned?Hungover?
I should also mention that they keep putting stuff in the aisles that makes it difficult to get past. There are other hardware stores out there, and we'll be spending more time, and money, at them.

PROS: cheap & plentiful products
CONS: worst customer service around

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lack of inventory  3 Star Rating - Satisfactory

the store is short on staff and push carts are hard to find. inventory is always lacking. the return policy is great. the aisles are tight, but they have a self check out, which is great.

PROS: only place around
CONS: carts and staff

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I could spend hours here!  5 Star Rating - World class

Home depot is like an adult toy store. They have so many things to browse and drool over--new doors, tile, even appliances. I like their garden center. It's huge and they have such a great selection. They have a good selection of lumber too. I always get our paint here because the prices are so good. The prices are good for everything.

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Great place to go if you know what you are looking for!  4 Star Rating - Very good

This is a great place if you know exactly what you are looking for. If you need help in selecting an item or even if you know what you want and can't find it then it can be frustrating finding someone to help you or who even knows where things are!!! The prices are good which is why we keep coming back, but if price wasn't an issue then we'd probably go somewhere else.

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1 Review by Citysearch:

Lousy 1 Star Rating - Unsatisfactory

I think the motto here is customer comes last. I recently tried returning some items for credit and they wouldnt take them even with a store receipt because the items were purchased too long ago- and they couldnt even tell me the cutoff date! But they were kind enought to tell me where to dump my items for disposal.

Pros: variety
Cons: customer service
Posted 03/30/08 at 5:45pm