Capitol Ace Hardware

★★★☆☆
  • 1815 I St

    Sacramento, CA 95814

    Map & Directions
  • 916-446-5246

About Capitol Ace Hardware

Hours
Sun 10am-4pm, Mon-Fri 8am-6pm, Sat 9am-5pm

Home & Garden

Home & Garden
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3.4 5
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.

I was a regular customer at this hardware store for years. But today when I tried to exchange (not even return) a defective item, the manager refused because I did not have the receipt and became rude.

"That's not how I run my business,"

3
★★★★★

I was a regular customer at this hardware store for years. But today when I tried to exchange (not even return) a defective item, the manager refused because I did not have the receipt and became rude.

"That's not how I run my business,"

.

This is the worst experience I have ever had at a hardware store. Usually the stores like this one have excellent service. I was at Home Depot the other night and I had a fantastic experience. I can not get into detail about what happened due to need for obscurity around the topic, but the owners, whom were both terribly rude because I questioned one of their business practices, would not even give out their names (I didn't ask for last, they were not trying to protect any privacy) for me to make sure they were the highest authority. I will never return and I will tell all of my Midtown friends and family the same!

0
★☆☆☆☆

This is the worst experience I have ever had at a hardware store. Usually the stores like this one have excellent service. I was at Home Depot the other night and I had a fantastic experience. I can not get into detail about what happened due to need for obscurity around the topic, but the owners, whom were both terribly rude because I questioned one of their business practices, would not even give out their names (I didn't ask for last, they were not trying to protect any privacy) for me to make sure they were the highest authority. I will never return and I will tell all of my Midtown friends and family the same!

Pros: The merchandise is the only thing thatt's ok

Cons: Everything service oriented. Owners act like children. ETC!!

.

Good customer service before purchase, but extremely poor followup, return policy, etc... Use only if you can't get to a real hardware store, East Sacramento Hardware, New Home Building Supply, Hollywood Hardware, etc...

1
★★☆☆☆

Good customer service before purchase, but extremely poor followup, return policy, etc... Use only if you can't get to a real hardware store, East Sacramento Hardware, New Home Building Supply, Hollywood Hardware, etc...

Pros: The ONLY hardware store in midtown...

Cons: The location is the only reason they are still in business.

.

i recently went to ace and was pleased by how helpful the staff was. whenever i go to the "depatment store type harware store", besides not finding what i want - hte support is awful.

PROS: service
CONS:

4
★★★★☆

i recently went to ace and was pleased by how helpful the staff was. whenever i go to the "depatment store type harware store", besides not finding what i want - hte support is awful.

PROS: service
CONS:

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.

Every time I come in this store, whether it is to make a key, purchase paint remover, a staple gun, or even with questions, I have always received excellent customer service here. The employees are always willing to help and take the time to really listen to my needs and make appropriate suggestions. I really enjoy using this store for my needs.

4
★★★★☆

Every time I come in this store, whether it is to make a key, purchase paint remover, a staple gun, or even with questions, I have always received excellent customer service here. The employees are always willing to help and take the time to really listen to my needs and make appropriate suggestions. I really enjoy using this store for my needs.

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Message from Capitol Ace Hardware

Ace is the helpful place!

We appreciate your business!

Free popcorn for customers!

Family owned & operated hardware store since 1994!

More about Capitol Ace Hardware

We offer the following services: *Cut keys! *Mix paint (with computer color matching)! *Make or repair window screens! *Sharpening services! *Plus much more!

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