Lim Auto Repair

★★☆☆☆

About Lim Auto Repair

Categories
Hours
Mon - Fri, 8am - 5pm

Automotive

Automotive
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2.0 1
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Lim Auto Repair is located right behind Hutch's Car Wash, on Hesperian. I had been waiting for my car to be washed, and decided to pop into Lim Auto Repair, and find out how much it would cost to have certain inspections done on my car, which are required for the warranty. I was hoping to save a few bucks over the outrageous prices at the dealership.

The woman up front was nice, but she couldn't help me, so she went and got another man, who was a mechanic (maybe Lim himself?). Lim asked me to wait while he answered the phone. He talked to the person on the phone for a couple of minutes, and after he hung up he started making remarks about how "stupid" the person was. (Which was very unprofessional, particularly in front of a potential customer.)

Finally he turned his attention to me. I showed him my owner's manual for my car, and the services I needed done, and asked how much it would cost. He started telling me that I didn't even need to do them, and it was just the dealership trying to scare me out of my money. I tried to explain to him that it wasn't correct since failure to do those services was NECESSARY to maintain the warranty. But he kept trying to tell me I was wrong. Then I tried to ask how much it would cost to have the inspections done anyway, and he never gave me an answer -- just kept telling me I didn't need to do anything.

I ended up leaving, deciding not to come back. Any mechanic who tells me to do something that will void my car warranty is not someone I will trust with my car.

PROS: Convenient location
CONS: Horrible service. Tried to give advice that would void car warranty

2
★★☆☆☆

Lim Auto Repair is located right behind Hutch's Car Wash, on Hesperian. I had been waiting for my car to be washed, and decided to pop into Lim Auto Repair, and find out how much it would cost to have certain inspections done on my car, which are required for the warranty. I was hoping to save a few bucks over the outrageous prices at the dealership.

The woman up front was nice, but she couldn't help me, so she went and got another man, who was a mechanic (maybe Lim himself?). Lim asked me to wait while he answered the phone. He talked to the person on the phone for a couple of minutes, and after he hung up he started making remarks about how "stupid" the person was. (Which was very unprofessional, particularly in front of a potential customer.)

Finally he turned his attention to me. I showed him my owner's manual for my car, and the services I needed done, and asked how much it would cost. He started telling me that I didn't even need to do them, and it was just the dealership trying to scare me out of my money. I tried to explain to him that it wasn't correct since failure to do those services was NECESSARY to maintain the warranty. But he kept trying to tell me I was wrong. Then I tried to ask how much it would cost to have the inspections done anyway, and he never gave me an answer -- just kept telling me I didn't need to do anything.

I ended up leaving, deciding not to come back. Any mechanic who tells me to do something that will void my car warranty is not someone I will trust with my car.

PROS: Convenient location
CONS: Horrible service. Tried to give advice that would void car warranty

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