Big O Tires

★★☆☆☆
  • 577 University Avenue

    Los Gatos, CA 95032

    Map & Directions
  • 408-354-4011

About Big O Tires

Hours
Mon-Fri 7am-8pm ; Sat 7am-7pm ; Sun 9am-6pm ; Open Holidays

Automotive

Automotive
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A salesman at this Big O preyed on the fears of a mother (who is not a car mechanic.) He told her it was unsafe to even drive her van home with the shocks and struts in the condition they were. To be safe, she had them do the work, only to find out that their charge for the parts was twice what they cost if she were to buy them from an auto supply store, and the labor cost was twice that. This kind of salesmanship is unethical.

1
★☆☆☆☆

A salesman at this Big O preyed on the fears of a mother (who is not a car mechanic.) He told her it was unsafe to even drive her van home with the shocks and struts in the condition they were. To be safe, she had them do the work, only to find out that their charge for the parts was twice what they cost if she were to buy them from an auto supply store, and the labor cost was twice that. This kind of salesmanship is unethical.

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I have used big o for years-I know that some people think that since new manaagement it is not as good and that may be true-I do think you get a good deal for the money though-They do stand by the product

3
★★★☆☆

I have used big o for years-I know that some people think that since new manaagement it is not as good and that may be true-I do think you get a good deal for the money though-They do stand by the product

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In October, I would have given Big O tires 5 stars. But, they have new management now and they aren't owning up to their obligations. Last year, I had a wheel bearing replaced there and it lasted less than 10,000 miles (should last the life of the car). I went back to Big O and they said it wasn't the wheel bearing, and that I should go to the dealer. Took the car to Santa Cruz Subaru and they fixed the problem by replacing the wheel bearing. Santa Cruz Subaru's tech notes indicate that the bearing was installed incorrectly. Big O Corporate has offered to pay for the bearing, but the Los Gatos Big O refuses to pay anything (labor was $270). Too bad, I thought I had found a good place for service.

1
★☆☆☆☆

In October, I would have given Big O tires 5 stars. But, they have new management now and they aren't owning up to their obligations. Last year, I had a wheel bearing replaced there and it lasted less than 10,000 miles (should last the life of the car). I went back to Big O and they said it wasn't the wheel bearing, and that I should go to the dealer. Took the car to Santa Cruz Subaru and they fixed the problem by replacing the wheel bearing. Santa Cruz Subaru's tech notes indicate that the bearing was installed incorrectly. Big O Corporate has offered to pay for the bearing, but the Los Gatos Big O refuses to pay anything (labor was $270). Too bad, I thought I had found a good place for service.

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Staff are friendly and knowledgeable. Installation is quick and they stand behind their work. Have bought many sets of tires here and keep coming back a satisfied customer.

4
★★★★☆

Staff are friendly and knowledgeable. Installation is quick and they stand behind their work. Have bought many sets of tires here and keep coming back a satisfied customer.

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Message from Big O Tires

The Team You Trust -- Big O Tires is the largest independent new tire and auto services operation in North America. Big O offers their complete line of branded tires & car products for passenger, light truck & RV vehicles. -- Big O Tires, Michelin, Goodyear, BF Goodrich, Yokohama, Uniroyal, Cooper, Falken, Continental, Fulda, Shell, Pennzoil, Exide, American Racing Wheels, Falken Wheels, Hankook, Nankang, General Tire

More about Big O Tires

Tires, Auto Services, Alignments, Wheels, Brake Service, Shocks & Struts, Suspension & Front End Repair, Oil & Filter Changes, Batteries, Fluid Maintenance Services, lifts, wheel bearing and other undercar services.

 

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