Bill Parks Auto Repair

★★★★☆
Quality Automotive Parts, Service and Repairs.
  • 6522 Pacific Ave

    Stockton, CA 95207

    Map & Directions
  • 209-477-4115

4.0 4
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We took our car to Jiffy Lube for its regular oil checkup. Mistake #1: asked an unhelpful flunky there who could only say they didn??t do air conditioning work where we should take the vehicle for work on the air conditioner.
The guys at Bill Parks were always courteous.
We left the vehicle with them and picked it up a day or two later. Relatively inexpensive repair.
A few days later, while we were in the desert, the air conditioner stopped blowing cold air.
Took it back and they used dye; discovered a small crack. A hefty but reasonable fee and the air conditioning was fixed. Over the perhaps 4 miles it took to drive it back to the office it had difficulty shifting. Upon arrival, transmission fluid was pouring out of the front end and dribbling all over the pavement. A phone call to them, and they said to bring it back immediately. Barely got it there and parked in an available parking spot.
The guys backed it out of the parking spot and could get it to go nowhere else. They popped the hood in the parking lot, and after nosing around for a little while, came up with, ??It leaks!?
They poured transmission fluid in and hooked up the hoses they??d neglected to hook up after repairing the air conditioner.
The heat didn??t work. Another trip back and we were informed that the radiator needs replacement and the source of the noise under the hood was unknown; they??d have to take it apart. All very expensive. Got another opinion that pointed to the transmission. As it was evident they were unwilling to suspect the transmission after all of this fun, we felt we could either hire a lawyer or get a new car. We decided the latter might be cheaper.
If this place were the last shop in town, we??d probably take our vehicle out of town for repair. This is just our opinion after this experience. They seem polite enough, but since we are not mechanics, which is why we took the vehicle to them, we feel that
1.They may have seen fit to use the dye on the air conditioner at the outset and we might not have made quite so many trips for the air conditioner repair, nor enjoyed so much of the desert heat.
2.Since we told them in the phone conversation that the fluid running out of the vehicle was pink or red and the vehicle was hardly able to shift gears, they should have sent a tow on their dime.
3.The guy who answered the phone should have shared with the mechanics that the transmission fluid was gushing out to save them the profound diagnosis out in that hot parking lot.
4.They should have owned up to possibility the transmission may have been ruined with their negligence and made things right.

1
★☆☆☆☆

We took our car to Jiffy Lube for its regular oil checkup. Mistake #1: asked an unhelpful flunky there who could only say they didn??t do air conditioning work where we should take the vehicle for work on the air conditioner.
The guys at Bill Parks were always courteous.
We left the vehicle with them and picked it up a day or two later. Relatively inexpensive repair.
A few days later, while we were in the desert, the air conditioner stopped blowing cold air.
Took it back and they used dye; discovered a small crack. A hefty but reasonable fee and the air conditioning was fixed. Over the perhaps 4 miles it took to drive it back to the office it had difficulty shifting. Upon arrival, transmission fluid was pouring out of the front end and dribbling all over the pavement. A phone call to them, and they said to bring it back immediately. Barely got it there and parked in an available parking spot.
The guys backed it out of the parking spot and could get it to go nowhere else. They popped the hood in the parking lot, and after nosing around for a little while, came up with, ??It leaks!?
They poured transmission fluid in and hooked up the hoses they??d neglected to hook up after repairing the air conditioner.
The heat didn??t work. Another trip back and we were informed that the radiator needs replacement and the source of the noise under the hood was unknown; they??d have to take it apart. All very expensive. Got another opinion that pointed to the transmission. As it was evident they were unwilling to suspect the transmission after all of this fun, we felt we could either hire a lawyer or get a new car. We decided the latter might be cheaper.
If this place were the last shop in town, we??d probably take our vehicle out of town for repair. This is just our opinion after this experience. They seem polite enough, but since we are not mechanics, which is why we took the vehicle to them, we feel that
1.They may have seen fit to use the dye on the air conditioner at the outset and we might not have made quite so many trips for the air conditioner repair, nor enjoyed so much of the desert heat.
2.Since we told them in the phone conversation that the fluid running out of the vehicle was pink or red and the vehicle was hardly able to shift gears, they should have sent a tow on their dime.
3.The guy who answered the phone should have shared with the mechanics that the transmission fluid was gushing out to save them the profound diagnosis out in that hot parking lot.
4.They should have owned up to possibility the transmission may have been ruined with their negligence and made things right.

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Very fast and efficient. Fair prices. Even lent a complementary loaner car while my car was being fixed. Highly recommended FOR ANYONE.

2
★★★★★

Very fast and efficient. Fair prices. Even lent a complementary loaner car while my car was being fixed. Highly recommended FOR ANYONE.

.

fantastic work and understanding courteous and even give you a ride to and from you home if need be doing business with them is very nice

5
★★★★★

fantastic work and understanding courteous and even give you a ride to and from you home if need be doing business with them is very nice

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This by far is the best shop in town, hands down. Family run business, with top notch technicians. I have taken my car to the dealer, thinking it was the best thing to do for my car, and found that I was getting upsold on things that really did not need to be done. I have found that this shop gives me the honest handling that we all are looking for. They are a full service shop with excellent customer service. Ask for Mike, the manager, he's great at listening to your concerns and will answer what ever questions that you may have.

5
★★★★★

This by far is the best shop in town, hands down. Family run business, with top notch technicians. I have taken my car to the dealer, thinking it was the best thing to do for my car, and found that I was getting upsold on things that really did not need to be done. I have found that this shop gives me the honest handling that we all are looking for. They are a full service shop with excellent customer service. Ask for Mike, the manager, he's great at listening to your concerns and will answer what ever questions that you may have.

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Message from Bill Parks Auto Repair

Family owned since 1968. We are a repair facility that you can trust for all of your automotive needs. State of California Gold Shield, smog test and repair for all vehicles.

More about Bill Parks Auto Repair

We are a complete auto repair facility, and now are pleased to announce that we are a Gold Shield smog test and repair shop, which means that we can test all vehicles, including "test only" and repair your vehicle if it does not pass.

 

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