Verizon

★★★☆☆
  • 16401 Beach Blvd

    Huntington Beach, CA 92647

    Map & Directions
  • 714-847-8799

About Verizon

Categories
  • Cell Phones
  • Consumer Electronics Stores
  • Telephone Service
Details
  • Cell Phones
  • Verizon
Hours
M-Sa 10am-8pm, Su 11am-7pm
Products
  • FIOS
Languages
  • English

Communications & Utilities

Communications & Utilities
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3.25 4
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.

Was greeted at the door and introduced to Mauricio who turned out to be very helpful not only with my choice of a first-ever smart phone, but able to come up with a good solution as to how to arrange for an iPhone for a daughter who is studying in the UK and so needs a phone that can take a local GSM sim while there, how to reduce the monthly cost during the time that she is not in the US, and how to get a phone to my other daughter in NY without first canceling her T-Mobile phone.

When I went back on iPhone 5 release day, those in line received numbered cards so that we could go off to other errands while waiting for our place in line to reach the door. They ran out of 16GB black by 9am, but got a drop shipment of more phones by 9:45. In spite of the fact that no one bought fewer than 2 iPhones and most the maximum allowed 3, I don't think anyone went away empty-handed.

5
★★★★★

Was greeted at the door and introduced to Mauricio who turned out to be very helpful not only with my choice of a first-ever smart phone, but able to come up with a good solution as to how to arrange for an iPhone for a daughter who is studying in the UK and so needs a phone that can take a local GSM sim while there, how to reduce the monthly cost during the time that she is not in the US, and how to get a phone to my other daughter in NY without first canceling her T-Mobile phone.

When I went back on iPhone 5 release day, those in line received numbered cards so that we could go off to other errands while waiting for our place in line to reach the door. They ran out of 16GB black by 9am, but got a drop shipment of more phones by 9:45. In spite of the fact that no one bought fewer than 2 iPhones and most the maximum allowed 3, I don't think anyone went away empty-handed.

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this place really sucks.they try to talk people into buying a new cell phone and waste there money.do not go to this store at all ok.

3
★★★★★

this place really sucks.they try to talk people into buying a new cell phone and waste there money.do not go to this store at all ok.

.

I hate the lousy service at Verizon. What a ripoff, lying bunch of crooks!!!!I've been with them for 2 years & only went to them because the LG phones which only they carry, had voice recognition and car kit capability. The coverage doesn't exist in key areas of Huntington Beach, CA: Edinger Ave., Goldenwest Blvd, Warner Ave. Also in Torrance, Sepulveda Ave Normandie to Harbor Fwy: no coverage at all. Complained for 2 years !!! They have me reprogram phone(s) several times, update, replace, etc. Never worked. To top it all, they charge twice what T-Mobile charges and now that T-Mobile offers Nokia phones with these features, I AM OUTTA HERE !!! Good Riddance to VERIZON. The staff are incompetent, ill informed, generally apathetic, & have not documented my case properly.

PROS: LG PHONE
CONS: NO COVERAGE. EXTREMELY OVERPRICED. TERRIBLE SERVICE

1
★☆☆☆☆

I hate the lousy service at Verizon. What a ripoff, lying bunch of crooks!!!!I've been with them for 2 years & only went to them because the LG phones which only they carry, had voice recognition and car kit capability. The coverage doesn't exist in key areas of Huntington Beach, CA: Edinger Ave., Goldenwest Blvd, Warner Ave. Also in Torrance, Sepulveda Ave Normandie to Harbor Fwy: no coverage at all. Complained for 2 years !!! They have me reprogram phone(s) several times, update, replace, etc. Never worked. To top it all, they charge twice what T-Mobile charges and now that T-Mobile offers Nokia phones with these features, I AM OUTTA HERE !!! Good Riddance to VERIZON. The staff are incompetent, ill informed, generally apathetic, & have not documented my case properly.

PROS: LG PHONE
CONS: NO COVERAGE. EXTREMELY OVERPRICED. TERRIBLE SERVICE

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.

After months of tech problems, Verizon decided that I should receive a new cell phone to rule out the possibility of defective merchandise. My account was documented in their computers & had instructions to provide me with a new cell phone. Instead, I was accused of voiding the warranty & lying to them in order to get a new phone. They refused to help me, read their computers or listen to me. I was then told that if I didn't leave the store, "The cops will be called to arrest me"! I have been a loyal customer for over 8 years, always renewing my contracts & paying for 3 phone lines averaging $150+ a month! I have complained to NJ Corp office & their Irvine Corp Office. Customer relations execs are currently investigating my allegations of unacceptable customer treatment. I'm still being treated as if I were a criminal instead of a long term, loyal customer, who has never had any problem up until now!!

PROS: None. Hope you don't have defective merchandise...
CONS: Lacking in customer service & in friendly, helpful employees.

1
★☆☆☆☆

After months of tech problems, Verizon decided that I should receive a new cell phone to rule out the possibility of defective merchandise. My account was documented in their computers & had instructions to provide me with a new cell phone. Instead, I was accused of voiding the warranty & lying to them in order to get a new phone. They refused to help me, read their computers or listen to me. I was then told that if I didn't leave the store, "The cops will be called to arrest me"! I have been a loyal customer for over 8 years, always renewing my contracts & paying for 3 phone lines averaging $150+ a month! I have complained to NJ Corp office & their Irvine Corp Office. Customer relations execs are currently investigating my allegations of unacceptable customer treatment. I'm still being treated as if I were a criminal instead of a long term, loyal customer, who has never had any problem up until now!!

PROS: None. Hope you don't have defective merchandise...
CONS: Lacking in customer service & in friendly, helpful employees.

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Message from Verizon

Who We Are



Customers rely on wireless broadband more – and in more ways – than ever before. Verizon is at the center of this connected world. Our superior networks give us a competitive edge in delivering the digital experiences that are vital to customers’ lives and businesses’ success. In addition to our strong foundation in wireless and broadband, we’re disrupting ourselves and the industry by building the businesses of the future such as the Internet of Things and mobile video. We have a track record of delivering both revenue growth and profits, enabling us to innovate, invest, develop our employees’ skills, and reward our shareowners. Most of all, we have the two things that any company needs for long-term success:  an ethical, customer-centric culture and an essential role in making the world a better place.



Our Wireless Standard



As the nation’s largest wireless company, we serve 112.6 million retail connections and operate more than 1,700 retail locations in the United States. As an industry leader, our 4G LTE network covers 98% of U.S. population and our platforms are delivering digital video, Internet of Things, security and cloud services.



Verizon Wireless is wholly owned by Verizon Communications Inc. and is headquartered in Basking Ridge, N.J.

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