MAC Cosmetics

★★☆☆☆
  • 1850 Fourth St

    Berkeley, CA 94710

    Map & Directions
  • 510-849-9480

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MAC Cosmetics Lash Curler Trimmed Off My Eyelashes

I bought a MAC lash curler in their London shop, and the curler is deficit. My middle section (around 7mm)of my eyelashes was trimmed by the MAC curler.
I was shocked and really want to cry.

(I CAN PROVIDE THE PHOTO OF MY DAMAGED LASHES BY MAC CURLER)

Since the curler is just a small amount, I did not keep the reciept. The curler was tested in TWO MAC retail stores and both of their shop manager proved it is deficit. (IT DAMAGED ITS USER EYELASHES!!!) I personally located in Hong Kong, and MAC HK said they can do nothing with it even though their curler has tested it is deficit in two of their stores if I cannot present the reciept. From the tests in their stores, we proved the middle section of the curler is like a cutter, and will trim off even fade eyelashes.

It took me around six monthes for my eyelashes to grow back. (Luckily it does grow back) When MAC HK asked me what can they help me, I asked for: 1)12 pairs fade lashes and 2)total refund OR exchange the product. I think I am very generous with this issue, since I know I did not keep the reciept.

MAC Hong Kong said they can offer me 2 pair of lashes and the eyelash kit ONLY. And this is their appreciation on my support, which is not at all a compensation or refund. Also they remind me to keep the reciept next time.
They even give me a deadline to settle this case. (NO refund or exchange of their deficit product)

For instance, if a car of BrandX 's brake deficit cause damage to their customer and their customer cannot present the reciept, BrandX is still responsible for their customer's damage. If a BrandY 's television cause an explosion, and their customer cannot present the reciept, BrandY is still responsible for their customer's damage.

Of course I cannot accept this unreasonable settlement. This is very serious problem regarding to their product safety.

The fact is that I suffered for 6 monthes without the whole middle section of my eyelashes, because I choose to buy MAC Cosmetic 's product.

I communicate with HK MAC through e-mails about this issue for FOUR monthes. They refuse to give me the contact person from the MAC headquater and they stop replying my last FIVE e-mails when I asked them if they report this case to their headquater.

I am very disappointed with their attitude as a global cosmetic company.

If anyone interested to see the photo of my lashes damaged by their curler, I am more happy to pass it to everyone.

They understand it is their product deficit, but refuse to take responsibility. What kind of company is this? Can You trust this company and put their product on your face?

1
★☆☆☆☆

MAC Cosmetics Lash Curler Trimmed Off My Eyelashes

I bought a MAC lash curler in their London shop, and the curler is deficit. My middle section (around 7mm)of my eyelashes was trimmed by the MAC curler.
I was shocked and really want to cry.

(I CAN PROVIDE THE PHOTO OF MY DAMAGED LASHES BY MAC CURLER)

Since the curler is just a small amount, I did not keep the reciept. The curler was tested in TWO MAC retail stores and both of their shop manager proved it is deficit. (IT DAMAGED ITS USER EYELASHES!!!) I personally located in Hong Kong, and MAC HK said they can do nothing with it even though their curler has tested it is deficit in two of their stores if I cannot present the reciept. From the tests in their stores, we proved the middle section of the curler is like a cutter, and will trim off even fade eyelashes.

It took me around six monthes for my eyelashes to grow back. (Luckily it does grow back) When MAC HK asked me what can they help me, I asked for: 1)12 pairs fade lashes and 2)total refund OR exchange the product. I think I am very generous with this issue, since I know I did not keep the reciept.

MAC Hong Kong said they can offer me 2 pair of lashes and the eyelash kit ONLY. And this is their appreciation on my support, which is not at all a compensation or refund. Also they remind me to keep the reciept next time.
They even give me a deadline to settle this case. (NO refund or exchange of their deficit product)

For instance, if a car of BrandX 's brake deficit cause damage to their customer and their customer cannot present the reciept, BrandX is still responsible for their customer's damage. If a BrandY 's television cause an explosion, and their customer cannot present the reciept, BrandY is still responsible for their customer's damage.

Of course I cannot accept this unreasonable settlement. This is very serious problem regarding to their product safety.

The fact is that I suffered for 6 monthes without the whole middle section of my eyelashes, because I choose to buy MAC Cosmetic 's product.

I communicate with HK MAC through e-mails about this issue for FOUR monthes. They refuse to give me the contact person from the MAC headquater and they stop replying my last FIVE e-mails when I asked them if they report this case to their headquater.

I am very disappointed with their attitude as a global cosmetic company.

If anyone interested to see the photo of my lashes damaged by their curler, I am more happy to pass it to everyone.

They understand it is their product deficit, but refuse to take responsibility. What kind of company is this? Can You trust this company and put their product on your face?

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I am curious to know if anyone else has noticed that the tube of gloss for the long wear cream lipstick has a brush that does not reach all of the product. The tube has at least a 1/4" or more of product that you cannot reach with the brush. This is wasted product that you have paid for but cannot access. I contacted MAC regarding this in September '06 and received a reply stating they would send me a free lipstick which never arrived. I contacted them again in November and was told that the product was shipped 10/18/06. It never arrived. On November 28 after another inquiry I was told that I would receive the lipstick and a small gift. As of today, 12/19/06, I have received nothing. Has anyone else noticed the amount of product that is left in the tube? I feel this is a rip off and the company is reaping a great deal of money as well as customers having to buy more product because they cannot use all of the product they have paid for. In addition, the replacement tube of gloss costs $14 but the entire lipstick and gloss costs $20. This is because you are using more gloss than lipstick so you are buying more of it and cannot use all of it. Of course I can switch to another product but this rip off should be made known to the buying public. Should this be reported to the Better Business Bureau, Consumer Report, etc?

1
★☆☆☆☆

I am curious to know if anyone else has noticed that the tube of gloss for the long wear cream lipstick has a brush that does not reach all of the product. The tube has at least a 1/4" or more of product that you cannot reach with the brush. This is wasted product that you have paid for but cannot access. I contacted MAC regarding this in September '06 and received a reply stating they would send me a free lipstick which never arrived. I contacted them again in November and was told that the product was shipped 10/18/06. It never arrived. On November 28 after another inquiry I was told that I would receive the lipstick and a small gift. As of today, 12/19/06, I have received nothing. Has anyone else noticed the amount of product that is left in the tube? I feel this is a rip off and the company is reaping a great deal of money as well as customers having to buy more product because they cannot use all of the product they have paid for. In addition, the replacement tube of gloss costs $14 but the entire lipstick and gloss costs $20. This is because you are using more gloss than lipstick so you are buying more of it and cannot use all of it. Of course I can switch to another product but this rip off should be made known to the buying public. Should this be reported to the Better Business Bureau, Consumer Report, etc?

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If you want to get a makeover and look like one of your favorite Hollywood stars, or if you are looking for that tube of lipstick that will go with that new outfit you just bought to celebrate your promotion at work, you can find it at MAC Cosmetics in Berkeley.
All of the staff in the store not only sell M.A.C. products, but they wear it and know what works well with each skin type, color, and eye shape.
I love the private make-up room near the back of the store that's available by appointment. You get a trained make up artist, and 45 min. to an hour to get the look you want.

5
★★★★★

If you want to get a makeover and look like one of your favorite Hollywood stars, or if you are looking for that tube of lipstick that will go with that new outfit you just bought to celebrate your promotion at work, you can find it at MAC Cosmetics in Berkeley.
All of the staff in the store not only sell M.A.C. products, but they wear it and know what works well with each skin type, color, and eye shape.
I love the private make-up room near the back of the store that's available by appointment. You get a trained make up artist, and 45 min. to an hour to get the look you want.

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