Nordstrom The Grove

★★★★☆
  • 189 The Grove Dr

    Los Angeles, CA 90036

    Map & Directions
  • 323-930-2230

About Nordstrom The Grove

Categories
  • Clothing Stores
  • Cosmetics
  • Department Stores
  • Shoe Stores
  • Women's Clothing Stores
Details
  • Shop Online
  • Alterations
Hours
M-Th 10am-9pm, F-Sa 10am-10pm, Su 11am-8pm
Emails
  • tom.rock@nordstrom.com
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • MasterCard
  • Visa

Shopping

Shopping
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.

Quality clothing!!! One of my favorite places to shop. I rarely have issues with clothing, but when I do, I just bring it back and they will take care of it.

3
★★★★★

Quality clothing!!! One of my favorite places to shop. I rarely have issues with clothing, but when I do, I just bring it back and they will take care of it.

.

Nordstrom has the best customer service, and the return policy is amazing. You can return things pretty much whenever you want, even months after your purchase.

2
★★★★★

Nordstrom has the best customer service, and the return policy is amazing. You can return things pretty much whenever you want, even months after your purchase.

.

I really like the customer service here. Everyone is so nice and friendly. No one is stuck up like at other retail stores. Plus, they have an amazing return policy where you can pretty much return something you don't like at any time. You don't have to stress if two weeks passed.

2
★★★★☆

I really like the customer service here. Everyone is so nice and friendly. No one is stuck up like at other retail stores. Plus, they have an amazing return policy where you can pretty much return something you don't like at any time. You don't have to stress if two weeks passed.

.

The department store offers exceptionally good and friendly service and has bargains every now and then.

2
★★★★★

The department store offers exceptionally good and friendly service and has bargains every now and then.

.

All businesses should follow the Nordstrom model of customer service. There is no other business at this level of intelligence, care, pride, and long termrelationship building. They have my life long loyalty and that of everyone I know. They take great care of customers and I will always shop there. The staff is ready, enthusiastic, informed, caring, and always makes me feel good when I shop, return, browse. The greatest store in the world.

2
★★★★★

All businesses should follow the Nordstrom model of customer service. There is no other business at this level of intelligence, care, pride, and long termrelationship building. They have my life long loyalty and that of everyone I know. They take great care of customers and I will always shop there. The staff is ready, enthusiastic, informed, caring, and always makes me feel good when I shop, return, browse. The greatest store in the world.

Pros: Excellent store. Makes all others look terrible.

Cons: None

.

True to the reputation, this Nordstrom, like pretty much any other, has top-notch service. This particular Nordstrom is located at The Grove outdoor mall, itself a treasure. Nestled deep into the mall past the water fountain show and the small parklike area, Nordstrom here reflects the glamor of the brand. The staff always make little extra recommendation, and doing so without sounded like a sales pitch. Almost invariably, they're right. I like this store!

2
★★★★★

True to the reputation, this Nordstrom, like pretty much any other, has top-notch service. This particular Nordstrom is located at The Grove outdoor mall, itself a treasure. Nestled deep into the mall past the water fountain show and the small parklike area, Nordstrom here reflects the glamor of the brand. The staff always make little extra recommendation, and doing so without sounded like a sales pitch. Almost invariably, they're right. I like this store!

.

I love shopping at nordstrom- the brands, particularly juicy and t-bags can't be beat. This particular location though, at the grove is not hot. This used to be my favorite nordstrom's to go to, but some of my favorite salespersons are no longer there. The replacements are snobby and give bad, slow service. Go to nordstrom, just not this one.

2
★★★★☆

I love shopping at nordstrom- the brands, particularly juicy and t-bags can't be beat. This particular location though, at the grove is not hot. This used to be my favorite nordstrom's to go to, but some of my favorite salespersons are no longer there. The replacements are snobby and give bad, slow service. Go to nordstrom, just not this one.

.

Nordstrom's is a great place to find clothing, shoes, makeup, handbags, frangrances, etc. Also, they have a cafe where the chai tea lattes are amazing!

5
★★★★★

Nordstrom's is a great place to find clothing, shoes, makeup, handbags, frangrances, etc. Also, they have a cafe where the chai tea lattes are amazing!

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.

I was excited by the new Grove location. I have two teenage daughters & we all love shoes! However try and find help in the shoe dept. and you better have a hand full of diamonds on your fingers or you won't get any help.
My teenage daughters have tried numerous times to get help in the jr. shoe dept. and have never suceeded. The only time they can get any assistance is if I'm in the upscale dept. spending money on shoes and of course then everyone wants to help them. They both have their own credit cards so money has never been an issue. The only issue they have is that the service is horrible. I personally went in to complain to the manager about this, and after waiting for her for over 20 minutes I was told the manager of that department was gone for the day!
I have since taken my business elsewhere and returned every pair of shoes that I had not worn.

PROS: I've found better shopping elseware
CONS: The service is HORRIBLE most of the time.

1
★☆☆☆☆

I was excited by the new Grove location. I have two teenage daughters & we all love shoes! However try and find help in the shoe dept. and you better have a hand full of diamonds on your fingers or you won't get any help.
My teenage daughters have tried numerous times to get help in the jr. shoe dept. and have never suceeded. The only time they can get any assistance is if I'm in the upscale dept. spending money on shoes and of course then everyone wants to help them. They both have their own credit cards so money has never been an issue. The only issue they have is that the service is horrible. I personally went in to complain to the manager about this, and after waiting for her for over 20 minutes I was told the manager of that department was gone for the day!
I have since taken my business elsewhere and returned every pair of shoes that I had not worn.

PROS: I've found better shopping elseware
CONS: The service is HORRIBLE most of the time.

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.

I don't particulary like the clothes at Nordstroms but I LOVE their shoes! They carry a huge selection of shoes and the prices are decent. The customer service there is one of a kind and if you catch their half-annual sales, you will definitely get great deals!

3
★★★☆☆

I don't particulary like the clothes at Nordstroms but I LOVE their shoes! They carry a huge selection of shoes and the prices are decent. The customer service there is one of a kind and if you catch their half-annual sales, you will definitely get great deals!

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.

It's an upscale Nordstrom Mall located inside of the Groove on intersection of 3-rd street and Fairfax.It's huge and have a great variety of designers' clothes, but expensive.
But if you care about brand and ready to pay for the name, you would probably like it there. I was shopping in the kids department and found Prada jeans for kids for over $100.
I wouldn't pay that money for jeans which i could buy much much cheaper in any other store.

4
★★★★☆

It's an upscale Nordstrom Mall located inside of the Groove on intersection of 3-rd street and Fairfax.It's huge and have a great variety of designers' clothes, but expensive.
But if you care about brand and ready to pay for the name, you would probably like it there. I was shopping in the kids department and found Prada jeans for kids for over $100.
I wouldn't pay that money for jeans which i could buy much much cheaper in any other store.

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.

nordstrom is the first rate dept. store. they have superior quality items. their prices are bit high, but the quality makes up for it. they also have a generous return policy. they validate parking at the grove -- which is a big plus.

5
★★★★★

nordstrom is the first rate dept. store. they have superior quality items. their prices are bit high, but the quality makes up for it. they also have a generous return policy. they validate parking at the grove -- which is a big plus.

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.

They have such great styles and selection in the Men's Department and for Men;s Shoes. Yeah, a lot of the stuff is expensive, but it can be worth it. I like their selection of Ben Sherman, Mavi Jeans, Penguin and Pony shoes in particular.

2
★★★★☆

They have such great styles and selection in the Men's Department and for Men;s Shoes. Yeah, a lot of the stuff is expensive, but it can be worth it. I like their selection of Ben Sherman, Mavi Jeans, Penguin and Pony shoes in particular.

Pros: Environment, Service, Selection

Cons: Price

.

This store is spectacular. I have to admit that usually I find Nordstrom's to be snooty but this one has very friendly and down to earth staff. It's also in the Grove so they are probably used to visitors who just come to "window shop". This store isincredibly well organized and they have very chic displays of shoes, clothes and jewelery. My wife always wants to come and take a peak. I haven't purchased anything from here but they have a great set up and I'll surely come back to visit soon.

4
★★★★☆

This store is spectacular. I have to admit that usually I find Nordstrom's to be snooty but this one has very friendly and down to earth staff. It's also in the Grove so they are probably used to visitors who just come to "window shop". This store isincredibly well organized and they have very chic displays of shoes, clothes and jewelery. My wife always wants to come and take a peak. I haven't purchased anything from here but they have a great set up and I'll surely come back to visit soon.

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.

This is a great store. The set up is amazing and it has a wonderful selection of handbags and shoes. I love Nordstroms because they always seem to have really good buyers in their clothing departments and shoe departments. The store is very spacious and the staff is also very friendly and eager to help and sell their items. A fun place to go too, because it's in the Grove. Love this store.

5
★★★★★

This is a great store. The set up is amazing and it has a wonderful selection of handbags and shoes. I love Nordstroms because they always seem to have really good buyers in their clothing departments and shoe departments. The store is very spacious and the staff is also very friendly and eager to help and sell their items. A fun place to go too, because it's in the Grove. Love this store.

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.

Set in The Grove, this Nordstroms has a lot going for it. The layout of the store is good and the displays are great. Lots of designer clothing, and a great shoe department. They carry a big range of sizes and widths. The staff is always helpful. Upstairs they have sale racks. I like to shop when they have their "big" sales. The savings are fantastic. It's a beautiful store.

5
★★★★★

Set in The Grove, this Nordstroms has a lot going for it. The layout of the store is good and the displays are great. Lots of designer clothing, and a great shoe department. They carry a big range of sizes and widths. The staff is always helpful. Upstairs they have sale racks. I like to shop when they have their "big" sales. The savings are fantastic. It's a beautiful store.

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Message from Nordstrom The Grove

For more than 100 years, Nordstrom works to deliver the best possible shopping experience, helping customers possess style - not just buy fashion. Since 1901, we have been committed to providing our customers with the best possible service-and to improving it every day. This commitment has taken us from a small Seattle shoe store to the leading fashion specialty retailer we are today. We are proud to serve customers in 38 states with 118 full-line stores in the United States and one in Canada. We also serve customers in 96 countries through the Nordstrom website.  Free shipping and free returns, mobile shopping and exciting new retail partnerships offer us continued opportunities to serve customers in more ways with a fresh, relevant shopping experience and inspiring style. Fashion changes. Shopping Changes. Our commitment to happy customers does not.

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