South Bay Jewelry takes pride in customer satisfaction and Quality of Work. Customers Review "Brian" was purchased from a "MART" not from South Bay Jewelry. The client purchased the ring and the stone from another jeweler or shop? After us pointing out to the client the ring had porosity in the mounting or "pit" marks which is a direct sign of poor casting. We agreed to take the mounting and do the best we could, as we were highly recommended to the client.
If you research "Porosity casting" on-line, you'll find that dealing with or repairing such a mounting is not ideal and always results in a product that's structurally not sound and inferior to South Bay Jewelry's standards. Our master Jeweler who has been on the bench for 40+ years, seconded our opinion. looking at the ring he identified that the ring had these pit marks and that there could be problems. The prong broke because the porosity in the clients ring is caused by air bubbles, which makes the metal very weak. Once we pointed out the issues we experienced with the mounting. The client informed us that he returned the same mounting he's complaining about below, twice to the previous jeweler because of issues with the ring?
Hmmm, if the ring isn't cast properly you'll have problems whenever handling repairing or wearing the ring. We offered to repair the ring several times and even agreed to replace a prong that didn't exist? We didn't charge extra for our jewelers time when the ring was returned.
The bottom line is we tried to make the client happy, offered a solution to his problem, tried to reason with the client in a reasonable and professional manner and educated the client as to the type of imperfections that existed in the ring prior to South Bay Jewelry ever performing repair work. We always do our best work for our clients and our jeweler is one of the best in the united states. South Bay Jewelry can't be held responsible for someone Else's inferior work. South Bay Jewelry did not manufacture the ring, or place the stones that are in the mounting. The stones and the mounting were purchased at another place of business.
I bought a beautiful Tanzanite diamond ring. I get Lots of compliments. Great prices and good service. I also get all my jewelry repairs done at the store. Angel the jeweler is very good and does great work, staff is very helpful and nice. Thank you South Bay Jewelry. Lucienda1
Long story short, I lost my wedding ring about a year ago and to top it all off it was NOT insured! :( I walked into South Bay Jewelry not expecting that I would be able to find anything I could afford. Not true at all!! They were able to find the right mounting and perfect diamond for my current budget. They were incredibly helpful and patient with me. I left feeling extremely happy and confident with my purchase! You must go in and visit them! You will NOT be disappointed! :)
Pros: People you can trust!
I was having differcult times and saw gold soar so decided to sell my gold. They are a local outfit with a good reputation so I decided to give they a try. They explained the whole selling process to me, tested my gold in front of me, walked me through the process and I felt they gave me a very fair price. Very informative, nice and I felt like I wasn"t taken. I would recommend them to my family or friends.
Pros: Honest place to sell your gold.
I was really conserned about leaving my diamond with a jewerly store to have work done on the mounting. South Bay Jewelry made me feel comfortable and let me sit with their jeweler on premise so I could watch my diamond being worked on. They didn't frown at me and make fun of me for asking to sit with the jeweler. They understood my concern and made me feel comfortable. They were professional, respectful and did wonderful work. I would highly recommend them.
Pros: Best Jewelry store in Town
South Bay Jewelry was so worth the wait! My husband and I have been looking for over 6 months for my 25th anniversary ring. We have been everywhere from downtown LA through all of the local shops. I know I am picky, but I only get one chance at this. I lucked out and went into South Bay Jewelry. Fabulous choices, delightfull staff. a Gemologist, unique designs and their own Custom Jeweler. I was able to get more for my money and do a custom design of my dreams. I have not been to a family jewelers in years, I am so Happy I just had to shout it out!!!
Pros: Fially a Great Family Business and a Gemologist Too!
We love this store! Really good staff and Jeweler is really good! My husband and I have come here for years and are always dealt fairly. We redesigned our rings. Brought is a picture and they did fantasic job for good price! If you want a really good selection, fair price and really good service go to this store. I highly recommend this store. They are amazing at following up on my orders and keeping me informed. The Corporate world should take some lessons from this shop! M.O
Pros: service, service, price, price, service!