DO NOT RENT FROM THESE GUYS
We rented an RV. We took out extra insurance to ensure that any damage would be covered. We where told that the insurance covered everything apart from the roof and the undercarriage. They did not tell us that it did not cover a burst tyre.
We had a blow out. No road side assistance. I had to pay for the repairs and now El Monte have taken money off of my card without my permission.
Upon picking up the RV there was no water - we went to Burning Man and had NO WATER! The fridge didn't work. The kitchen draws broke. The generator died. The list was endless.
The manager was rude and a liar. I would suggest that no matter how much you need an RV that you DO NOT RENT OFF OF THESE GUYS!
In the waiting room there where similar arguments! Read the reviews - BEWARE!!!!!!
Hi.We have rented an Rv from SFO (Dublin) ElMonte rental company. The only "problem" we had was that we got much bigger RV than we ordered. We had beautiful holiday without any problem. The true is that we are the first time RV's and we cannot compare to another company than ElMonte. But we cannot complain !!!! We were absolutely satisfied.
We rented a motorhome from them and had a great time. We went to Albuquerque to visit family and it was fun. Best part was that the kids enjoyed the drive much more in the motorhome than when we do it in the car. Also, didn't have to sleep in the in-laws house.
Pros: Close to my home and good vehicle
Cons: Kind of hard to find the location
DO NOT RENT FROM DUBLIN EL MONTE RV! They have charged a bunch of fees to my credit card with out informing me or having me sign anything. I went to Burning Man in one of their RVs and it broke on me in the middle of the dessert. The Generator did not work. The Clean water had not been filled and the dirty water had not been emptied upon renting it to me. They had not filled the gas all the way and for some reason all the carbon and smoke alarms were going off all night and every night that I had the RV, they said it was "because of the heat out in burning man". I have contacted my credit card company and have recieved all my momey back. They are very rude people with horrible customer service. The workers tried to bribe me and pocket my cash.
We rented an RV from El Monte Dublin for our Spring Vacation. The RV broke down the first day of our trip. We ended up being stranded in Needles, CA for 2 day. We ended up getting a replacement RV but upon our return, they tried to charge us with a $1,500 repair charge. We ended up disputing the charge through our Credit Card company and won. It put a huge damper on our trip and the return. Would not recommend El Monte. If you do use El Monte, be very cautious about and issues with the RV. If it does not sound right or feel right, return the RV. If I were to rent an RV again, I would request to be able to test drive 2 different RV's for at least 30 minutes before renting one. Good luck.
Cons: Customer Service, Quality of Vehicles, Maintenance Practices.