Metropolitan Cleaners

★★★★☆
  • 2003 Lincoln Blvd

    Santa Monica, CA 90405

    Map & Directions
  • 310-452-3443

About Metropolitan Cleaners

Details
Hours
Sat: 9am-5pm, Mon-Fri: 8am-7am

Personal Services

Personal Services
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.

This place rocks. Great customer service, expert alterations, convernient pick up and on time delivery. I trust them with my designer threads. Highly recommend. If you're hard to please like me, this place is for you.

3
★★★★★

This place rocks. Great customer service, expert alterations, convernient pick up and on time delivery. I trust them with my designer threads. Highly recommend. If you're hard to please like me, this place is for you.

.

I come to Metropolitan Cleaners I am there at least once a week, every time I come in I feel welcomed. I look forward to getting my clothes because they always look brand new I dont know how they do it! My husband never complains about

3
★★★★★

I come to Metropolitan Cleaners I am there at least once a week, every time I come in I feel welcomed. I look forward to getting my clothes because they always look brand new I dont know how they do it! My husband never complains about

.

After having my clothes damaged or lost at other cleaners, I certainly appreciate Metropolitan cleaners attentive attention on my stains, button replacement and over all good quality service, Plus I enjoy coming there and seeing friendly

3
★★★★★

After having my clothes damaged or lost at other cleaners, I certainly appreciate Metropolitan cleaners attentive attention on my stains, button replacement and over all good quality service, Plus I enjoy coming there and seeing friendly

.

I love coming to my Metropolitan Cleaners and being welcomed by a friendly staff. Metropolitan Cleaners does great with stains and they fold my fluff and fold the way I like it.

3
★★★★★

I love coming to my Metropolitan Cleaners and being welcomed by a friendly staff. Metropolitan Cleaners does great with stains and they fold my fluff and fold the way I like it.

.

THIS PLACE IS HORRIBLE THEY DO NOT EVEN DESERVE ONE STAR! I TOOK MY WEDDING DRESS TO BE TAKEN OUT, THE MANAGER SAID THEY COULD DO IT, NEVER PULLED OUT A MEASURING TAPE OR ANYTHING, HE DID NOT EVEN ASK ME TO TRY IT ON....I HAD TO SUGGEST IT MYSELF. WHEN I CAME BACK THE DRESS LOOKED A MESS. THE RIBBON AROUND THE DRESS WAS MISSING FOUR INCHES ON THE BACK ON THE SIDE OF THE DRESS! I COULD NOT BELIEVE THEY WANTED ME TO TAKE THE DRESS HOME LOOKING LIKE THAT! THEN WHEN I TRIED IT ON IT WAS FALLING OFF, THEY MADE IT HUGE. TO SAY THE LEAST I WAS LIVID BUT I STILL REMAINED NICE THROUGHOUT THE WHOLE PROCESS. WHEN I CAME IN THE NEXT DAY TO TRY IT FOR THE TAILOR, HE WAS ACTING LIKE IT WAS MY FAULT THAT HE WORKED SO HARD ON MY DRESS AND IT LOOKED HORRIBLE. I CANNOT BELIEVE THIS PLACE CONSIDERS THEMSELVES TAILORS, PLEASE TAKE HEED AND STAY AWAY!!!!

0
★☆☆☆☆

THIS PLACE IS HORRIBLE THEY DO NOT EVEN DESERVE ONE STAR! I TOOK MY WEDDING DRESS TO BE TAKEN OUT, THE MANAGER SAID THEY COULD DO IT, NEVER PULLED OUT A MEASURING TAPE OR ANYTHING, HE DID NOT EVEN ASK ME TO TRY IT ON....I HAD TO SUGGEST IT MYSELF. WHEN I CAME BACK THE DRESS LOOKED A MESS. THE RIBBON AROUND THE DRESS WAS MISSING FOUR INCHES ON THE BACK ON THE SIDE OF THE DRESS! I COULD NOT BELIEVE THEY WANTED ME TO TAKE THE DRESS HOME LOOKING LIKE THAT! THEN WHEN I TRIED IT ON IT WAS FALLING OFF, THEY MADE IT HUGE. TO SAY THE LEAST I WAS LIVID BUT I STILL REMAINED NICE THROUGHOUT THE WHOLE PROCESS. WHEN I CAME IN THE NEXT DAY TO TRY IT FOR THE TAILOR, HE WAS ACTING LIKE IT WAS MY FAULT THAT HE WORKED SO HARD ON MY DRESS AND IT LOOKED HORRIBLE. I CANNOT BELIEVE THIS PLACE CONSIDERS THEMSELVES TAILORS, PLEASE TAKE HEED AND STAY AWAY!!!!

Pros: NOTHING

Cons: TAILORING

.

I have been using these cleaners for a couple of years now and have never had a single problem that has not been resolved to my satisfaction. These guys go out of their way to make it happen. I take my dress shirts and slacks in every two weeks or so, and have not had a bad experience yet. Even though I moved away from Santa Monica, I still make a detour on my way from work just to drop off /pick-up my clothes from them. They pay particular attention to the details and their service is great. Quite a few shirts that I thought were ruined came out like new after these guys worked their magic. I'd definitely recommend them.

2
★★★★★

I have been using these cleaners for a couple of years now and have never had a single problem that has not been resolved to my satisfaction. These guys go out of their way to make it happen. I take my dress shirts and slacks in every two weeks or so, and have not had a bad experience yet. Even though I moved away from Santa Monica, I still make a detour on my way from work just to drop off /pick-up my clothes from them. They pay particular attention to the details and their service is great. Quite a few shirts that I thought were ruined came out like new after these guys worked their magic. I'd definitely recommend them.

Pros: stain magicians, customer service

Cons: None

.

These guys are the best. They always get all the stains out and make sure that my clothes are looking great. I'm a bit of a slob and need someone who is this attentive to minor details. I've lived in Santa Monica for a little over a year and have been using these guys for the last 8 months, after a few horrible experiences wit another cleaner. I'm glad i found them and would and do recommend them to anybody.

2
★★★★★

These guys are the best. They always get all the stains out and make sure that my clothes are looking great. I'm a bit of a slob and need someone who is this attentive to minor details. I've lived in Santa Monica for a little over a year and have been using these guys for the last 8 months, after a few horrible experiences wit another cleaner. I'm glad i found them and would and do recommend them to anybody.

Pros: great service and awesome quality

Cons: closed sunday

.

I love my cleaners. I have been bringing my stuff here for ages. Everybody is so nice and i have ALWAYS been satisfied. I love knowing that even though i'm a clutz, they will always get my stains out! Keep up the great job!!

2
★★★★★

I love my cleaners. I have been bringing my stuff here for ages. Everybody is so nice and i have ALWAYS been satisfied. I love knowing that even though i'm a clutz, they will always get my stains out! Keep up the great job!!

Pros: great job, lots of parking

Cons: none!

.

i dont understand why all the negative reviews...i've been coming here for the last couple years and have never had a problem with a thing. I dont understand why people think they should get 40% off every order...i mean, it would be nice...but let's be real...

If i gave my clients 40% off everything every time, i would go out of business...

2
★★★★★

i dont understand why all the negative reviews...i've been coming here for the last couple years and have never had a problem with a thing. I dont understand why people think they should get 40% off every order...i mean, it would be nice...but let's be real...

If i gave my clients 40% off everything every time, i would go out of business...

Pros: great service, nice staff

Cons: a little pricey, but worth it

.

They ruined a $350 new cashmere sweater of mine by putting a huge snag that unraveled a huge hole in the middle of it. I called and went by several times to see what they were going to do about it. They would never give me a straight answer. They kept lying to me about the fact that they were working on it. This went on for 2 months. Nothing was ever done. They wouldn't even give me a return on what I spent for them to dry clean and ruin it. Thanks Metropolitan Cleaners. I hope you know what bad karma is.

0
★☆☆☆☆

They ruined a $350 new cashmere sweater of mine by putting a huge snag that unraveled a huge hole in the middle of it. I called and went by several times to see what they were going to do about it. They would never give me a straight answer. They kept lying to me about the fact that they were working on it. This went on for 2 months. Nothing was ever done. They wouldn't even give me a return on what I spent for them to dry clean and ruin it. Thanks Metropolitan Cleaners. I hope you know what bad karma is.

Pros: BIG THUMBS DOWN

Cons: BIG THUMBS DOWN

.

First of all, I agree that it is totally outrageous that these guys write glowing reviews about themselves online here. Talk about two-faced lying. The truth is that they have no idea what they are doing when it comes to cleaning clothes and they have messed up twice now, destroying two sets of slacks that I brought in (yes, I gave them a second chance....even after they lied and wouldn't honor a coupon of theirs that I received in the mail). Horrible business. I'll be reporting them to the Better Buziness Bureau (citysearch doesn't let me spell it correctly).

0
★☆☆☆☆

First of all, I agree that it is totally outrageous that these guys write glowing reviews about themselves online here. Talk about two-faced lying. The truth is that they have no idea what they are doing when it comes to cleaning clothes and they have messed up twice now, destroying two sets of slacks that I brought in (yes, I gave them a second chance....even after they lied and wouldn't honor a coupon of theirs that I received in the mail). Horrible business. I'll be reporting them to the Better Buziness Bureau (citysearch doesn't let me spell it correctly).

Pros: None

Cons: They ruin clothing, they lie

.

Avoid these guys like the plague. The owner seems like a nice enough guy, but when I decided to try out his business for the first time, due to a coupon offer that I received in the mail, he would not honor the coupon. He promised $20 off, but when I presented the coupon to him, he said that I needed to give him the coupon when I DROPPED off my clothes, NOT when I PAID for them. (By the way, the coupon had not expired yet). Who has ever heard of not being allowed to present a coupon at the time of payment? Ostensibly, the reason must be that if you get $25 worth of cleaning done and you present the $20 coupon AFTER he gives you the total, he only gets $5. But if you drop the clothes and the coupon off at the same time, he can tell you that he actually did $45 worth of work and still collect the original $25 that he would have charged. Sneaky, dishonest practices.

P.S. The clothes that I dropped off still had stains in them when I picked them up. Poor cleaning job just to put some icing on the cake!

0
★☆☆☆☆

Avoid these guys like the plague. The owner seems like a nice enough guy, but when I decided to try out his business for the first time, due to a coupon offer that I received in the mail, he would not honor the coupon. He promised $20 off, but when I presented the coupon to him, he said that I needed to give him the coupon when I DROPPED off my clothes, NOT when I PAID for them. (By the way, the coupon had not expired yet). Who has ever heard of not being allowed to present a coupon at the time of payment? Ostensibly, the reason must be that if you get $25 worth of cleaning done and you present the $20 coupon AFTER he gives you the total, he only gets $5. But if you drop the clothes and the coupon off at the same time, he can tell you that he actually did $45 worth of work and still collect the original $25 that he would have charged. Sneaky, dishonest practices.

P.S. The clothes that I dropped off still had stains in them when I picked them up. Poor cleaning job just to put some icing on the cake!

Pros: None

Cons: Deceitful practices, poor cleaning job

.

Obviously the 5 star reviews below are fake. BEWARE! Its disgusting that they would lie about themselves on city search just to boost their ratings...I wouldn't trust them with my clothes!

0
★☆☆☆☆

Obviously the 5 star reviews below are fake. BEWARE! Its disgusting that they would lie about themselves on city search just to boost their ratings...I wouldn't trust them with my clothes!

.

Metropolitan Cleaners is a great place to go. I am a mother of two and always on the run. I take my husband?s work shirts to Metropolitan and they always do a terrific job. They pay special attention to requests that I have and the shirts come back looking great! They provide top-notch service as well. When I have the kids in the car and I come to pick up the clothes, I can just call ahead and tell them I'm coming in and they bring the clothes right out to the car. It?s so nice to have a small business where they still give you really good personalized service and care about their customers. I highly recommend it!

2
★★★★★

Metropolitan Cleaners is a great place to go. I am a mother of two and always on the run. I take my husband?s work shirts to Metropolitan and they always do a terrific job. They pay special attention to requests that I have and the shirts come back looking great! They provide top-notch service as well. When I have the kids in the car and I come to pick up the clothes, I can just call ahead and tell them I'm coming in and they bring the clothes right out to the car. It?s so nice to have a small business where they still give you really good personalized service and care about their customers. I highly recommend it!

Pros: good parking, reliable, great service

Cons: none

.

Ever since my first visit to Metropolitan Cleaners, I knew that this was going to be the only cleaners that I trusted with my clothes. Aside from the very hip and modern decor, the service they offer is as good as you can find. When I come to pick my clothes up, I always get asked if I need help to my car. They know how to protect your clothes whether by covering delicate areas or removing them completely and re-stitching them afterwards. They are extremely knowledgeable about identifying and treating stains. I would never go anywhere else!

2
★★★★★

Ever since my first visit to Metropolitan Cleaners, I knew that this was going to be the only cleaners that I trusted with my clothes. Aside from the very hip and modern decor, the service they offer is as good as you can find. When I come to pick my clothes up, I always get asked if I need help to my car. They know how to protect your clothes whether by covering delicate areas or removing them completely and re-stitching them afterwards. They are extremely knowledgeable about identifying and treating stains. I would never go anywhere else!

Pros: Parking, Service, Location

Cons: None

.

They have amazing customer service, a friendly staff, and the owner always makes sure to come out and say hello when he can. I am a designer diva and I am very picky about my clothing and there has not been a single time they have let me down. They take excellent care of my things and have even gone above and beyond when I needed a cocktail dress cleaned for an event the same day. I wouldn?t go anywhere else?

2
★★★★★

They have amazing customer service, a friendly staff, and the owner always makes sure to come out and say hello when he can. I am a designer diva and I am very picky about my clothing and there has not been a single time they have let me down. They take excellent care of my things and have even gone above and beyond when I needed a cocktail dress cleaned for an event the same day. I wouldn?t go anywhere else?

Pros: excellent customer service, reliable

Cons: closed Sundays

.

Beware this nightmare place, Folks! I've given Metropolitan Cleaners chance after chance after chance for years (yes, I know, stupid of me), and every single time I bring them something, they RUIN it! First they shortened the back straps instead of the top straps on my bikini top. Then they put my dress trousers in the dryer and shrunk them. (They were supposed to have been DRYCLEANED!) Then they sewed a dress shirt in an absurd, totally unwearable way. And THEN, the manager acted all indignant, as if it were MY fault that they screwed up. Well, finally, I've learned my lesson: I'll NEVER give them the opportunity to ruin anything of mine again! Watch out, People: These guys have no idea what they're doing!!

0
★☆☆☆☆

Beware this nightmare place, Folks! I've given Metropolitan Cleaners chance after chance after chance for years (yes, I know, stupid of me), and every single time I bring them something, they RUIN it! First they shortened the back straps instead of the top straps on my bikini top. Then they put my dress trousers in the dryer and shrunk them. (They were supposed to have been DRYCLEANED!) Then they sewed a dress shirt in an absurd, totally unwearable way. And THEN, the manager acted all indignant, as if it were MY fault that they screwed up. Well, finally, I've learned my lesson: I'll NEVER give them the opportunity to ruin anything of mine again! Watch out, People: These guys have no idea what they're doing!!

Pros: None

Cons: They RUIN clothes and they're expensive, to boot!

.

Although I received terrible service a year ago I decided to try them again; all I got was damaged clothing and no compensation. They ruined beading on a very expensive dress and claimed that it was not their fault because it should not have been dry-cleaned. I only asked to be refunded for less than 1/2 the value of the dress and was told that was not fare, it was not their fault. After being treated poorly I left with my dress and could not find a tag on the dress at all, let alone one that noted ?dry-clean only?. They lied more than once during the episode, failed to provide good service or even what I considered remotely fare compensation.

0
★☆☆☆☆

Although I received terrible service a year ago I decided to try them again; all I got was damaged clothing and no compensation. They ruined beading on a very expensive dress and claimed that it was not their fault because it should not have been dry-cleaned. I only asked to be refunded for less than 1/2 the value of the dress and was told that was not fare, it was not their fault. After being treated poorly I left with my dress and could not find a tag on the dress at all, let alone one that noted ?dry-clean only?. They lied more than once during the episode, failed to provide good service or even what I considered remotely fare compensation.

Pros: location

Cons: rude, over priced, damaged goods

.

I was not too impressed with the place, they are okay. the 40% is only for new customer, so it was good for that one time, but I wont go back again. I know a place ( Liberty Cleaners ) that give new and old customers dicounts as well as great low prices, and their work is excellent.

PROS: the 40% for fist timers
CONS: did not feel that customer comes first. talk on the phone while helping you

2
★★☆☆☆

I was not too impressed with the place, they are okay. the 40% is only for new customer, so it was good for that one time, but I wont go back again. I know a place ( Liberty Cleaners ) that give new and old customers dicounts as well as great low prices, and their work is excellent.

PROS: the 40% for fist timers
CONS: did not feel that customer comes first. talk on the phone while helping you

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.

I have gone to other dry cleaners, but just happened to be right in the area, and with 2 kids, so did not feel like going anywhere else. SO I took my husbands work clothes here and they did a fantastic job of getting all the gunk out of his clothes. They even patched a hole in one of my husbands uniforms. I cant sew worth anything, so that was a great service. Now he wont have a hole-y beat up uniform. Prices were competitive too.

4
★★★★☆

I have gone to other dry cleaners, but just happened to be right in the area, and with 2 kids, so did not feel like going anywhere else. SO I took my husbands work clothes here and they did a fantastic job of getting all the gunk out of his clothes. They even patched a hole in one of my husbands uniforms. I cant sew worth anything, so that was a great service. Now he wont have a hole-y beat up uniform. Prices were competitive too.

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.

This dry cleaner offers very good service. I took some of my clothes there without knowing about them.. i was a bit scared but it turns out they really took care of it. The service is also nice so it's pleasant to drop by. Also, it's really nice to be near grocery shops, and gas station, and post office. I can get everything done at once!

4
★★★★☆

This dry cleaner offers very good service. I took some of my clothes there without knowing about them.. i was a bit scared but it turns out they really took care of it. The service is also nice so it's pleasant to drop by. Also, it's really nice to be near grocery shops, and gas station, and post office. I can get everything done at once!

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.

Have always been happy with the service I receive at this place. They have great hours and always give me a short turn-around time on my dry cleaning. Prices are reasonable and I have never had any problems. Everything is always cleaned and pressed to my complete satisfaction.

2
★★★★★

Have always been happy with the service I receive at this place. They have great hours and always give me a short turn-around time on my dry cleaning. Prices are reasonable and I have never had any problems. Everything is always cleaned and pressed to my complete satisfaction.

.

They clean leather really well. also good with regular dry clean.

4
★★★★☆

They clean leather really well. also good with regular dry clean.

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