Furniture 101

★★★☆☆

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Home Consignment Ctr

863 Francisco Blvd E San Rafael, CA

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Zebra

42 Red Hill Ave San Anselmo, CA

3.0 3
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We bought an amazing Ashley loveseat there. The staff was extremely friendly, and they held the couch for over a month for me until I was ready to pick it up amd move into my new house.
It's time for us to buy another couch, and we will definitely be going there to look.

4
★★★★☆

We bought an amazing Ashley loveseat there. The staff was extremely friendly, and they held the couch for over a month for me until I was ready to pick it up amd move into my new house.
It's time for us to buy another couch, and we will definitely be going there to look.

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If I could give negative stars, I would.

We purchased a $2000+ sectional from this store and had such a horrible experience, I have to warn everybody from shopping there. We were shown a beautiful couch in their showroom. The quality and craftsmanship was impressive and we were told we could purchase the couch in a number of different fabrics. We purchased the couch and received it 2.5 weeks later.

When we received the couch, the number of defects on the couch were laughable. There was stitching coming out of most of the cushions and the upholstery was puckered all over the arms of the couch. There was unfinished upholstery hanging down above the legs of the couch. The frame of the sofa bed was not installed properly so the cushions above it sat about two inches off the frame causing an unsightly gap. I even found exposed staples in the back cushions!

When I called to voice my complaints and request they pick up the couch and refund us, I was connected with Adam, who claimed to be the owner and manager. He repeated over and over, "This is special order, you cannot return". He would not listen to our complaints and would not take the couch back and refund us. We never were informed that we would not be able to return this couch for any reason, especially because if it was shoddy quality. I explained to Adam that we were unhappy with the purchase and that we felt we were the victims of a bait and switch. He claimed all he could do was take it back and have the manufacturer fix all the defects. The number of defects is so great I have no faith that this couch will ever be of the same quality as the one that we were shown at the store. I told him this was not acceptable. At that point, I was willing to do business with them again had they rectified the situation by taking back the couch and refunding us. It would have been the right thing for the company to do given the circumstances.

After Adam, the "store owner/manager" hung up on me, I have completely lost faith in the way they do business and recommend that anyone looking to buy furniture shop elsewhere. I am appalled that they choose to resolve customer dissatisfaction by hanging up on their customers. There are plenty of other businesses in the Bay Area that treat their customers with respect. Avoid this place at all costs!

1
★☆☆☆☆

If I could give negative stars, I would.

We purchased a $2000+ sectional from this store and had such a horrible experience, I have to warn everybody from shopping there. We were shown a beautiful couch in their showroom. The quality and craftsmanship was impressive and we were told we could purchase the couch in a number of different fabrics. We purchased the couch and received it 2.5 weeks later.

When we received the couch, the number of defects on the couch were laughable. There was stitching coming out of most of the cushions and the upholstery was puckered all over the arms of the couch. There was unfinished upholstery hanging down above the legs of the couch. The frame of the sofa bed was not installed properly so the cushions above it sat about two inches off the frame causing an unsightly gap. I even found exposed staples in the back cushions!

When I called to voice my complaints and request they pick up the couch and refund us, I was connected with Adam, who claimed to be the owner and manager. He repeated over and over, "This is special order, you cannot return". He would not listen to our complaints and would not take the couch back and refund us. We never were informed that we would not be able to return this couch for any reason, especially because if it was shoddy quality. I explained to Adam that we were unhappy with the purchase and that we felt we were the victims of a bait and switch. He claimed all he could do was take it back and have the manufacturer fix all the defects. The number of defects is so great I have no faith that this couch will ever be of the same quality as the one that we were shown at the store. I told him this was not acceptable. At that point, I was willing to do business with them again had they rectified the situation by taking back the couch and refunding us. It would have been the right thing for the company to do given the circumstances.

After Adam, the "store owner/manager" hung up on me, I have completely lost faith in the way they do business and recommend that anyone looking to buy furniture shop elsewhere. I am appalled that they choose to resolve customer dissatisfaction by hanging up on their customers. There are plenty of other businesses in the Bay Area that treat their customers with respect. Avoid this place at all costs!

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At the last place we lived we had a hard time getting furniture in. We had to give up what we currently had and get something that would fit up the windy narrow stairs. This was the only place that we could find that guarenteed to get any furniture anywhere--and they did. We've been happy with what we bought. The prices were also very competitive with other furniture stores.

4
★★★★☆

At the last place we lived we had a hard time getting furniture in. We had to give up what we currently had and get something that would fit up the windy narrow stairs. This was the only place that we could find that guarenteed to get any furniture anywhere--and they did. We've been happy with what we bought. The prices were also very competitive with other furniture stores.

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